Urban Barn Pen Centre image

Urban Barn Pen Centre

Home goods store Furniture store Outdoor furniture store Lighting store Bedroom furniture store Office furniture store Sofa store

One of the Top rated Home goods stores in St. Catharines


Address

221 Glendale Ave, St. Catharines, ON L2T 2K9, Canada

Website

www.urbanbarn.com

Contact

+1 905-682-3131

Rating on Google Maps

4.50 (94 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 6 pm
  • Sunday: 11 am to 5 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: store (36) staff (26) Urban (24) helpful (24) Barn (23) furniture (15) service (13) time (13) friendly (13) great (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Mary S. 2 years ago on Google • 20 reviews
    I absolutely love Urban Barn! Had such a great experience buying our sofa and ottoman. Great quality at a great price. You cannot go wrong buying your furniture there! Our sales rep, Jodi, was very helpful!
    1 person found this review helpful 👍

  • 5/5 Jodie W. 2 years ago on Google • 5 reviews
    I was shopping for a lamp and found one I absolutely love. The woman who helped was wonderful, with a fantastic sense of humour. I have to say the only thing I was a little surprised about was that the light bulb was removed from the lamp by a second staff member. I have been very pleased with everything I have purchased from Urban Barn. Thank you!
    1 person found this review helpful 👍

  • 1/5 Clare B. 1 year ago on Google
    Bought a couch and ottoman $4000 It was delivered When we got it up stairs we discovered that no holes had been drilled to screw in the feet! Plus the washers that were sent for the feet were to small ! I Put in my complaint a few weeks ago and was told the issue would dealt with . Sent a message for an update had no response ! Pathetic customer service and shoddy workmanship. I like their furniture and was going to purchase more pieces but based on this experience we will be going else where . Had really good experience with Casalife in Toronto! I wish I had read Urban Barn reviews before purchasing from them. Lots of unhappy customers. Received this response straight after I posted this review ! Hi Clare, I'm so sorry that you haven't heard back as yet about this claim. I have included the store in our email communication here. Are you able to please send us a photo with the following; 1 screw, 1 washer, and one screw put in the washer? As well, I have been advised by our dedicated team that the Hensley Sofa actually does not come with the holes for the legs pre-drilled. So, when customers order the Hensley sofa specifically they drill the holes in themselves or they find a furniture repair team to drill the holes. The services for drilling the holes if you choose to hire a company to do so would not be covered by Urban Barn - I'm sorry. Once you send a photo of the washers, screws and one screw in the washer the dedicated team can support with this. Sincerely, WOW hilarious if it wasn’t so ridiculous! I had already sent pictures that were requested! I can’t believe that Urban Barn would sell furniture that in their own words needs a furniture repair company or for the purchaser to have Drill and bits and ability to do the task ! ??? Dear Urban Barn why would you sell this furniture without drilled holes for the feet and not and tell the purchaser !
    1 person found this review helpful 👍

  • 5/5 Campbell O. 3 years ago on Google • 29 reviews
    This store is amazing and the personnel there are truly awesome. I went in to get some pillows and they had a great selection which matched my decor perfectly. I also picked up a fleecy blanket to snuggle under on the couch and it is perfect! Kudos to the sales people and the management

  • 1/5 Shelley k. 1 year ago on Google • 13 reviews
    I visited this store three times while visiting the area on vacation. Each time I was treated poorly by one staff person Suzanne. Even though I was with my elderly mother each time I was left to wait for help while she chatted with another customer. Yes Suzanne really likes to share her knee problems to say the least. I left pretty frustrated each time but my mother wanted a throw so I returned one more time to purchase. Suzanne once again had us wait while she chatted and thought nothing of my mom standing there with her walker. If it wasn’t for my mom I would not have returned. The service was nothing short of atrocious and rude.

  • 5/5 Hope K. 2 years ago on Google • 10 reviews
    I had one of the best shopping experiences and customer service interactions here. Suzanne, the store manager took the time to go through living room furniture, to assisting in the color esthetic and all. It's so rare to find associates that truly exceed expectations and she did that to a tee. I will go back to this store a hundred times over. Thank you!!

  • 5/5 Michel L. 4 months ago on Google • 8 reviews
    The Urban Barn store, at the Pen Centre in St. Catharines, is truly exceptional. My husband and I extend our sincerest gratitude and heartfelt thanks to the store manager, Suzanne, and to all staff members, who are always welcoming, friendly, knowledgeable, thoughtful and kind and who consistently provide us with outstanding and exemplary customer service. We highly recommend Urban Barn which has become our only destination for home decor purchases! Sincerest congratulations to Suzanne and all staff members!

  • 5/5 Donna K. 9 months ago on Google • 8 reviews
    The furniture I purchased here was not only beautiful but amazing quality as are the accessories! The staff were patient, kind and went above and beyond to help. This St. Catharines store is a place you want to visit, I promise!!! ❤️😁

  • 1/5 Hazel O. 2 months ago on Google • 4 reviews New
    I saw a lamp I loved here but only one was available. The very nice assistant searched & found another at their Oshawa store. I then spoke to Oshawa to confirm they had the stock. I was told by both stores that they did not & would not ship between stores or deliver to me. I was told I would have to drive to Oshawa to pick it up, that is a two hour drive from my home!!!! This is the WORST customer service I have experienced & I would advise buyer beware of this policy. I gave one star as you have to give a rating to be able to post. I would give minus 5 if I could.

  • 5/5 Phyllis W. 2 years ago on Google
    I have purchased numerous items from Urban Barn and at each visit I have had excellent service and Suzanne has gone above and beyond for me. Thank you so much ❤️

  • 5/5 Viggo Z. 4 years ago on Google
    Well worth a visit and found things that we had been looking for.

  • 5/5 Lorraine C. 4 years ago on Google
    Glad to have an Urban Barn in St. Catharines. Check it out! Great faux fur specials that include a donation to Animal Welfare!

  • 4/5 Karen B. 4 years ago on Google
    Love this store. Its exciting just walking around.

  • 5/5 Evelyn W. 4 years ago on Google
    Love this store! Bought an area rug and it goes great in our kitchen. Will be back!

  • 5/5 Petra N. 4 years ago on Google
    Have been to the store several times' everyone is so friendly and willing to help and spend time with you as you consider your decorating needs. Helpful suggestions

  • 1/5 Beth M. 3 years ago on Google
    Greeter at the door told me mask's are mandatory. When I said I was exempt she asked why. Based on the bylaw she was not allowed to ask me that. She told me she would get the manager. Five minutes later manager never came out. Rude staff. I've shopped a lot there in the past and will never again.

  • 5/5 Peter B. 2 years ago on Google
    I was in the shop last Saturday and purchased 4 counter stools. Trudy our sales associate was fantastic. Informative, helpful, a wonderful personality and not at all pushy. A wonderful experience. I’ll be back. Peter

  • 1/5 Linda S. 2 years ago on Google
    I selected $11,000 of furniture that I loved but ended up cancelling the order due to sale manager and regional managers not being flexible with the delivery costs. I was willing to pay the first $200 for only 12 items and they refused to absorb the additional charge for an extra delivery. Can not believe they would allow that size of an order to be cancelled for $200. Will never deal with Urban Barn again.

  • 5/5 jen w. 2 years ago on Google
    Very helpful staff at St. Catharines store. Helped me acquire a paddle that is discontinued by locating it and having a staff member from the Stoney Creek store bring it the following day. Great teamwork! Thanks!

  • 5/5 Megan D. 2 years ago on Google
    I've dealt with Urban Barn on numerous occasions and have nothing but great things to say. Quality items with friendly and helpful staff. I will continue to shop with them.

  • 5/5 Gerri M. 2 years ago on Google
    First time there and I was in the store for about 2 hours. I absolutely love it. I have to say the staff was amazing especially Claudia who I dealt with. Excellent customer service, friendly and accomadating. Keep up the great work.

  • 5/5 Angelo U. 1 year ago on Google
    Good selection of inventory and our sales person (Amy) was very helpful and knowledgeable.

  • 5/5 Debra F. 11 months ago on Google
    Love the artificial flowers. They are so realistic! Staff was very helpful and friendly.

  • 5/5 jennifer w. 11 months ago on Google
    I love the staff at this store. So friendly and very helpful with design tips and ideas.

  • 5/5 Kathy T. 2 years ago on Google
    Wonderful products...good quality at decent prices. The staff there is so great to deal with...super helpful and friendly. Will be back!

  • 5/5 Roxanne G. 2 years ago on Google
    The staff was amazing, no pressure and amazing products different from other stores as well bought a birthday gift for my daughter and she will love it!

  • 5/5 Tracy R. 2 years ago on Google
    I bought a beautiful wicker tray and it looks great on my large ottoman

  • 5/5 Jason L. 1 year ago on Google
    Honestly one of the best Customer Experience I have ever had. Special mention to Trudy, as she guided throughout the whole process and made buying a sofa an enjoyable experience.

  • 2/5 vince p m. 1 year ago on Google
    Based on a visit to your website, I selected a beautiful chair for my new home. When I tried to place an order online, it failed. I called the nearest store and was told that since I had no purchase history, I must visit the store to buy the item. On-line retailers fiercely compete for customers. You have chosen not to compete and hang onto archaic practices. It is doubtful that I will return as a customer.

  • 1/5 Nancy 1 year ago on Google
    Expect to be ignored by staff if you aren't white. I spent about 10 minutes in the store, testing chairs, taking pictures, etc. Staff were hovering around, greeting and starting conversations with every other shopper standing near me. They purposely avoided me, even though I was obviously looking for furniture. I have a full home reno going, and need so much furniture right now it's ridiculous. I wouldn't reward this location with my money.

  • 5/5 Stella D. 4 years ago on Google
    The staff are amazing at this location. We worked with Whitney and she was able to get us all the pieces to create our perfect space. We will be back!

  • 5/5 Alim Y. 3 years ago on Google
    Great store. Daniel was incredibly knowledgeable and very helpful and extremely professional.

  • 5/5 Lisa H. 3 years ago on Google
    Over delivered with delivery expectations- great selection of home decor

  • 5/5 Theresa M. 4 years ago on Google
    I absolutely love Urban Barn in St. Catharines. My husband and I were moving into a new home just before Christmas and the staff worked hard to get us our items on time. We purchased our couch, bar stools, chairs and coffee tables and decor the list goes on. The furniture looks fabulous. All items were delivered on time with no issues. My house looks amazing!! Krista and Daniel have been amazing, without them our house would not of been possible and Whitney is a wonderful manager. My husband and I refer to the staff as our Urban barn family. I can honestly say I have never been so happy or ever liked a store so much!!

  • 5/5 Vicki S. 3 years ago on Google
    Staff was awesome! Store looked very nice.

  • 5/5 Greta T. 4 years ago on Google
    I popped in to have a look as I hadn’t been in to this location before. I bought two items that day. Came home set them up and loved it. Then I thought there were some other items I liked so went back the next day and bought three more! Went back the third day to purchase one more item. I’m very happy, they all look wonderful. My new go to store!

  • 5/5 Sugars C. 4 years ago on Google
    This was my first time at Urban Barn. And I was very impressed. The sales lady was very helpful. What I liked the most was that I bead able to maneuver my wheelchair around the store with ease. Beautiful store. I will definitely be going back.

  • 5/5 patricia 4 years ago on Google
    The staff are very friendly and helpful and the products are current, beautiful and well priced. Daniel went above and beyond expectations in sourcing out a rug that I wanted. I would highly recommend this store to anyone looking for furniture/decor for their home

  • 5/5 Brenda S. 4 years ago on Google
    I have shopped many times at various Urban Barn Stores; it’s my go to store for decor. When a new store opened in the Penn Centre, I was eager to go in & shop. I was very impressed that Daniel, one of the sales representatives recognized me as having shopped at the Stoney Creek Store. In every interaction that I’ve had with him, he is very knowledgeable about the merchandise, pleasant, & wonderfully helpful. I have often called UB & described merchandise to him & he has set it aside for me to pick up the next day. He is a real asset to Urban Barn. Brenda

  • 5/5 Lacey G. 4 years ago on Google
    Daniel at the Urban Barn in the Pen Centre went above and beyond to help us and was such a pleasure to deal with! His customer service was top notch! We are so happy with our dining room set and hutch! We will definitely be back!

  • 5/5 Wanita M. 3 years ago on Google
    Fantastic selection, amazing staff and with covid lockdown, the curbside pickup was easy and contactless. I would highly recommend shopping at the Pen Centre location. The staff go above and beyond to help you. I appreciate it very much!

  • 5/5 Derek S. 3 years ago on Google
    Went above and beyond to help me with a gift purchase. Staff were very friendly and personable!

  • 5/5 Anka L. 3 years ago on Google
    Claudia was very knowledgeable and helpful and made the whole experience very pleasant. Thank you Claudia.

  • 5/5 Anthony T. 3 years ago on Google
    Very friendly, helpful & professional staff.

  • 4/5 bronwyn d. 3 years ago on Google
    Great store and staff. We purchased living room and dining room furniture. Very glad to be able to buy CANADIAN from a CANADIAN retailer!!! Only thing we were a bit unhappy about was the amount of time we have to wait for all the pieces we purchased to arrive.

  • 4/5 Rob K. 3 years ago on Google
    Since we started shopping at Urban Barn, we have been satisifed very much with the service we have received. The design ideas from our sales rep have been great and very helpful. We look forward to our new living room furniture. I would like to give the experience 5 stars but unfortunately we were witness to a very unprofessional attitude from the store's manager towards her staff, namely our sales rep. I understand that sales can be challenging and competitive but some situations are best handled in the back room, not in front of customers. This is my experience with this specific Urban Barn store only. We love their products and look forward to shopping there in the future.

  • 5/5 Monique B. 3 years ago on Google
    We ordered the Fairmont bedroom set a few weeks ago and it arrived on Thursday. We are so happy with the quality and how beautiful it looks in our bedroom. The store reopened on Friday and we went in the afternoon for the first time since it opened in late 2019 to purchase lamps for our night tables and a picture for over the bed. We will probably be back in the store to pick up a few more things. Love the new store and the friendly staff.

  • 4/5 Bernice O. 3 years ago on Google
    All workers very pleasant and helpful!! Products are very good quality!!

  • 5/5 Lisa M. 3 years ago on Google
    The staff was very helpful and attentive. It was a very good experience!

  • 1/5 Jean Not your b. 4 years ago on Google
    I unwillingly gave my email address because i couldn't buy a gift certificate from you without it... the salesperson promised you would not use it ...but here we go you are emailing me despite me telling you not to and not wanting to give it to you!!!!

  • 5/5 Cindy C. 4 years ago on Google
    Love everything in the store at St.Catharines...and the Staff is always helpful and polite

  • 5/5 Colleen J. 4 years ago on Google
    Only two visits to this location. Both in the same week. Wonderful store, wonderful service. Hope you stay a very long time.

  • 5/5 Gino S. 4 years ago on Google
    Trudy was very helpful with placing our order and making suggestions for our shipping details.

  • 4/5 Diocon P. 4 years ago on Google
    Good service by Daniel, who acknowledged my presence and helped me with what I need.

  • 5/5 Penny K. 4 years ago on Google
    Wonderful customer service.

  • 5/5 Tania C. 4 years ago on Google
    My favourite store and it's a big location. The sales lady was very helpful.

  • 5/5 Lorrie M. 4 years ago on Google
    Staff was extremely helpful and friendly.

  • 5/5 Darlene D. 4 years ago on Google
    Fabulous store!! Sales staff are all friendly and helpful!!!!!

  • 5/5 Monique A. 1 year ago on Google • 1 review
    My shopping experience at Urban Barn with Samantha was exceptional. She was extremely helpful and honest with helping me and my stager in choosing area rug, tables and accessories to compliment the sectional that I purchased at Urban Barn. Definitely a 5 star! Thank you.

  • 5/5 Cheryl P. 7 months ago on Google • 2 reviews
    I came looking for a dining Table. Trudy Milanetti was extremely helpful and directed to a current Urban Barn sale. I went home and ordered the table, my only regret is that Trudy will not get credit for her excellent customer service. If you contact me directly I will share my Order number in hopes that Trudy will benefit. So now just the waiting for delivery, waiting is sooooo hard! Thanks Urban Barn Team at the Pen Centre!


Call +1 905-682-3131 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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