Featured Reviews


Frequently mentioned in reviews: store (31) books (24) staff (22) book (18) service (11) Great (11) selection (10) Coles (9) friendly (9) helpful (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Trxie 4 months ago on Google • 94 reviews
    Went into the store earlier this week to start my Christmas shopping, and overheard two grown women talking really poorly about another employee...on the floor, and within ear shot of other customers. Although my management experience is in the corporate world, I don't imagine it should be any different in the retail world. Gossiping like a couple of 13 year olds while on the floor, isn't professional, and irked me so much, I turned around and walked out of the store. If either of these women were the store manager, Coles head office should be sending her for sensitivity training.
    2 people found this review helpful 👍

  • 5/5 Mason L. 1 year ago on Google
    Excellent service and hospitality displayed by Matt D! A truly comfortable and inviting experience while at this Coles location.
    2 people found this review helpful 👍

  • 5/5 brooke g. 1 year ago on Google
    Love this store! Very nice staff. Was helped by Matt D today, he was extremely helpful and kind! Also got me signed up for a plum plus card, so excited! Thank you to Matt D! :)
    2 people found this review helpful 👍

  • 1/5 Mike28 3 years ago on Google
    I would give it a 0 stars but thats not an option unfortunately, avoid going to this store REFUSED MY 8 YEAR OLD SON ENTRY BECAUSE OF HIS DISABILITY OF NOT BEING ABLE TO FREELY WEAR A MASK! ( PROTECTED UNDER THE DISABILITIES ACT) the pen center its self DOES ALLOW DISABILITY EXEMPTIONS! COLES HOWEVER DOES NOT!!
    2 people found this review helpful 👍

  • 1/5 Laura M. 3 months ago on Google • 10 reviews New
    My grandfather asked if he could exchange something that he bought yesterday but he misplaced the receipt. A staff member stated she could not help and made no effort to help. My grandfather reacted by saying he's been a good customer over the years. The staff member replied by saying "Well, don't shop here anymore".
    1 person found this review helpful 👍

  • 4/5 Gord A. R. 6 years ago on Google
    Good variety of books
    1 person found this review helpful 👍

  • 4/5 Michael D. 6 years ago on Google
    Good Coles. Wish their store was bigger. They generally have limited selection due to the size.
    1 person found this review helpful 👍

  • 4/5 JC L. 1 year ago on Google • 555 reviews
    Nice place for great reading material. Well-lite store. Prices and catalogue are decent.

  • 5/5 mary k. 5 months ago on Google • 183 reviews
    Absolutely love the indigo chain of bookstores..so happy with the books we bought there yest..we went back today for more!!

  • 3/5 Vladimir K. 2 months ago on Google • 94 reviews New
    Not as good as Chapters in my opinion, less of a variety, but a nice place to pop into if you wanna give it a shot

  • 2/5 Rob S. 1 year ago on Google • 42 reviews
    Never has stock of what I'm looking for, and the website stock counter doesn't always reflect in store. I know I shouldn't expect perfect stock counts online, but this happens a lot more than I would assume is normal. While the location is quite small, you'd expect a bit more inventory, not just the skeleton selection they currently have. Maybe if this book store wasn't 2/3rd toys, crafts, puzzles, and stationery they could fit a bigger selection.

  • 4/5 Sheryl B. 7 months ago on Google • 19 reviews
    Smaller store but plenty of variety. I was pleasantly surprised today with a table of classic novels priced 3 for $10. Friendly staff.

  • 4/5 Brayden F. 6 years ago on Google
    Little bit cramped, difficult to choose from especially if there are a number of people present

  • 4/5 Layne P. 5 years ago on Google
    Small store. Kid indigo section for a few gift ideas.

  • 5/5 Amanda O. 5 years ago on Google
    Love Coles. Staff is wonderful. Always friendly and fun. Very knowledgeable about books

  • 3/5 Glen H. 6 years ago on Google
    Usual good variety of books and reliable staff. Store is sort of bland and not the best environment for deciding on books.

  • 5/5 khaled g. 2 years ago on Google
    Great service, small store but very friendly staff

  • 5/5 Sher D. 2 years ago on Google
    The books you want!

  • 5/5 Paul S. 3 years ago on Google
    Friendly staff made sure we got online deal in-store. A+ customer service.

  • 5/5 Caroline W. 2 years ago on Google
    Wonderful sales!

  • 5/5 Benjamin P. 1 year ago on Google
    One of my most favorite stores to shop, it is exhilarating walking into the book store. It feels like walking into a wall of knowledge. The staff is always friendly and willing to help going out of their way to make sure you are finding everything you are looking for.

  • 5/5 Crystal-Lea B. 2 years ago on Google
    I just bought some Christmas books and the staff here are wonderful, so helpful and interactive with their customers, absolutely wonderful. They have some new staff on cash and I think she's doing a wonderful job, very sweet and personable, she'll do great! Keep up the wonderful customer service. Will definitely be back maybe even tomorrow.

  • 5/5 Caleb M. 2 years ago on Google
    Great store for the size, excellent if you are looking for popular books or high end stocking stuffers/small gifts. Not a ton of depth to each section but lots of popular titles for each section, even including manga. If you're looking for more selection or for something specific, check out the Fairview chapters, however if you don't quite know what you want this store is excellent and probably has something for you.

  • 4/5 Britty K. 2 years ago on Google
    My daughter likes to go in here anytime she is at the mall because they carry Manga books and she looks those.

  • 3/5 Tammy M. 2 years ago on Google
    Great staff but not a lot of selection.

  • 4/5 Jay H. 2 years ago on Google
    Great store. Near the entrance and staff is super friendly. Wish the store was larger and had a better board game section.

  • 5/5 Hannah K. 1 year ago on Google
    I love Coles ❤️ the workers are always so nice and helpful and they have great selection of books, decor, and notebooks. They also have cute baby clothes and toys.

  • 5/5 Brittany N. 1 year ago on Google
    This Coles is a gem among the Indigo chain. The employees here are so kind, helpful and genuinely care about stocking their store with the latest new releases and trending books. It’s very obvious their passionate about their role and working with books. Their romance section is running circles around the other Chapters/Indigo’s I’ve visited. Worth the visit especially for niche romance lovers!

  • 4/5 Summer M. 1 year ago on Google
    Great employees and great service but grumpy management, always seems miserable every time I have ever been greeted by or cashed out by her. Really ruins the friendly positive atmosphere that Indigo tries to promote.

  • 5/5 Lisa G. 1 year ago on Google
    Excellent service. Salesperson was very knowledgeable about children's books for children of different ages and for gifts for adults.

  • 5/5 Madi M. 1 year ago on Google
    I'm always getting my books here. The staff are amazing

  • 4/5 Filipe C. 1 year ago on Google
    Super busy today. Great store but I think they need more cashiers

  • 5/5 Mariah P. 10 months ago on Google
    It is a small book store but well organized. The staff are also really nice and helpful. They know their stuff :)

  • 1/5 Theresa S. 5 months ago on Google • 9 reviews
    Amanda, for being the general manager, you have TERRIBLE customer service. I preordered the Britney Spears book with pickup at the store and the book was released today, but on my email it said Oct 26 for pickup. I called indigo and was told that I could just go to the store because they had the book in stock and they would give me a copy from the shelf and replace that copy when mine came in. I called and was told by Amanda that I in fact could not do that bc apparently the policy had changed in the 2 minutes that I got off the phone with Indigo and that I could either wait until the 26th or come in and purchase the book (even though I’ve already paid for it) and they will refund when my book comes in. I even told her this was for a birthday gift for someone and she was in no way making any exceptions for me. I called Indigo back again and the rep who was AMAZING told me that my book was actually there and had been received and scanned in by Amanda! Called the store and spoke to Lynn who was lovely, confirmed my book was there (although they claimed it was not received and she just opened the box now while on the phone). But if you knew you were getting shipment, Amanda, don’t you think you would advise your customer of that and tell them you will check to see if their book is there and call them back. I will never ever spend my money purchasing a single item from Indigo again solely bc of you.

  • 5/5 Charmaine W. 4 years ago on Google
    Many books and people are nice

  • 5/5 Gary H. 4 years ago on Google
    Well stocked for a smaller bookstore

  • 5/5 Owen H. 4 years ago on Google
    Quiet place with friendly staff and a great selection of books!

  • 4/5 Annie C. 4 years ago on Google
    Love books

  • 4/5 David S. 4 years ago on Google
    Books at a discount

  • 5/5 faith S. 4 years ago on Google
    My favourite stop on a trip. My collection just keeps growing!

  • 5/5 Jennifer D. 4 years ago on Google
    Tasha was great in trying to help me find obscure books (not available anywhere in Ontario, though). She made a recommendation, without really knowing me for a book that I think I'll love! Tasha is wonderful! Coles is too

  • 5/5 Nathan A. 3 years ago on Google
    I really love this store has lots of interesting choices. If I can just add 1 little comment it would be that the employees are nicer to the customers whether there male or female. I would really appreciate for me being a male to get the same and nice welcome as other clients say female get treated.

  • 5/5 Teresa C. 5 years ago on Google
    Love this store, friendly service and always able to find what I need.

  • 5/5 Shawna A. 4 years ago on Google
    I read a lot of Ebooks, but there is just something about the weight of a book 8n your hands. This is the store that I go to when I want that feeling. Plus they don't just sell books, they sell other things too!

  • 4/5 Katharine Y. 4 years ago on Google
    Clean and organized. Too bad there's no French books section.

  • 5/5 Meg C. 5 years ago on Google
    Never leave empty handed - staff are always so friendly and accommodating!

  • 4/5 DAS C. 5 years ago on Google
    I really like Coles. Great selection and a perfect place to buy for the reader in your life!

  • 4/5 kerri g. 5 years ago on Google
    Great experience for ordering my book for school

  • 4/5 Krystyn P. 5 years ago on Google
    I love all the little gifts ! Also got 3 books for $20

  • 5/5 James M. 4 years ago on Google
    Friendly and helpful staff

  • 5/5 Alexandria D. 4 years ago on Google
    Amazing service.

  • 4/5 Theresa B. 5 years ago on Google
    Nice family oriented

  • 5/5 Leslie L. 5 years ago on Google
    Clean reasonable prices helpful staff

  • 5/5 Tom K. 5 years ago on Google
    Great staff at my local Coles in the Seaway Mall.

  • 5/5 Nat D. 5 years ago on Google
    Great store

  • 4/5 JD A. 5 years ago on Google
    Great place to get book

  • 5/5 Rosemarie W. 5 years ago on Google
    Attentive staff great selection

  • 5/5 The essence of c. 5 years ago on Google
    Good

  • 4/5 Mimi De L. 5 years ago on Google
    Wide variety of books. Helpful and friendly staff.

  • 4/5 Jeff L. 5 years ago on Google
    Always good service

  • 4/5 Matty K. 5 years ago on Google
    If you like books, this is a great store for you. If you don't like books though, you should probably avoid it.

  • 4/5 Paul M. 5 years ago on Google
    Friendly staff.

  • 5/5 Eric 5 years ago on Google
    I don't read, but my girlfriend seems to enjoy the store.

  • 3/5 Christopher M. 5 years ago on Google
    A decent selection of gifts to choose from here. Bargains to be had from time to time as well.

  • 2/5 Lindsay M. 5 years ago on Google
    The ladies who work here are miserable qnd they don't honour their online prices 🤷‍♀️

  • 3/5 Linda R. 5 years ago on Google
    Checkout lady was not happy

  • 4/5 Google U. 4 years ago on Google
    It's big and a bit confusing to know exactly which part of the store carries the book you want. But if you can find someone to help you, then your ok. They are good at helping you find a book, and if they don't have it in store they can help you order it and explain how it all works and what time your book arrives.

  • 5/5 Bobbie G. 4 years ago on Google
    Super helpful. Asked what they could help find. Very conscious of they're service and welcome the feedback


Call +1 905-685-4961 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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