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TELUS / Koodo image

TELUS / Koodo

Cell phone store β€’ Telecommunications service provider

πŸ‘πŸ‘ Aamir was super helpful and gave us some great advice and deals. We really appreciated it and got our phone number ported over to Koodo within a matter of minutes. Great customer service. People often mention phone, service, customer, Koodo, Ahmed, great, store, helpful, plan,


Address

278 Bunting Rd Unit #2, St. Catharines, ON L2M 7M2, Canada

Website

stores.telus.com

Contact

+1 289-273-2546

Rating on Google Maps

4.30 (53 reviews)

Open on Google Maps

Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: phone (22) service (16) customer (10) Koodo (9) Ahmed (9) great (8) store (8) helpful (7) plan (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Tiffany L. 5 years ago on Google
    Aamir was super helpful and gave us some great advice and deals. We really appreciated it and got our phone number ported over to Koodo within a matter of minutes. Great customer service.
    3 people found this review helpful πŸ‘

  • 5/5 M M. 6 months ago on Google β€’ 38 reviews
    I'm extremely grateful for the exceptional service I received at this phone store. I was stuck with a pricey phone plan until their staff patiently listened to my concerns and presented me with better suited options. I walked out with a new phone and an affordable plan, truly thankful for their help. Outstanding customer service.
    1 person found this review helpful πŸ‘

  • 5/5 Alanna D. 5 years ago on Google β€’ 26 reviews
    I forget his name but I remember his son's name as we got to chatting hehehe was VERY helpful. Got me a great deal on a phone and I left very happy. He was focused on getting me the right phone not just the most expensive which I was very happy with. Saved me 100$ so I bought some accessories.
    1 person found this review helpful πŸ‘

  • 5/5 J L. 7 years ago on Google β€’ 16 reviews
    Went into the store to upgrade my phone and they has really good promotions on. I paid nothing up front for my phone and got the phone I wanted. The girl working there was very helpful and went out of her way to get me a better rate and a plan that works for me. I'm going to talk my brother into joining Koodo because the customer service is just awesome.
    1 person found this review helpful πŸ‘

  • 5/5 Malkeet S. 1 year ago on Google
    Very good service. Satisfied customer service by Mr. Ahmed. I get a very good specifications for my new device.
    1 person found this review helpful πŸ‘

  • 5/5 Mj P. 1 year ago on Google
    Sir Ahmed Youssef assisted me today in getting my plan and phone in Telus. He was thorough with everything and patiently answered all my questions. Great customer service! πŸ‘πŸΌ
    1 person found this review helpful πŸ‘

  • 5/5 Victor Nava y M. 1 year ago on Google
    Excellent service!! Ahmed, Koodo’s Agent, is a great guy. Easy going yet so professional, problem solving 6 stars!!!
    1 person found this review helpful πŸ‘

  • 5/5 Andrea Z. 2 years ago on Google β€’ 4 reviews
    Went in today just to see what promotions were available and Jececa was super nice and helped us get the best deal for what we were looking for. She definitely went above and beyond what we expected and we are very happy with our purchase. Definitely recommend!.

  • 5/5 J R. 6 years ago on Google
    Jared's the man! We had a wonderful customer service experience. There was a hiccup in the transfer so we had to wait for koodo customer service over the phone, it tooksome time, but Jareds friendly demenor and great conversation skills kept my boyfriend and I and our other friend laughing and conversing the whole time...we didn't even care that we had to wait. Everything was taken care of in the end and we all left happy. We will for sure be visiting there if we ever experience any future problems. Great job Jared!

  • 1/5 Randy D. 1 year ago on Google
    Very unprofessional. Person who answers the phone doesn't even let you know it is a Telus store you called and just answers the phone by saying hello. Think I will try another store my phone plan.

  • 1/5 Dakota K. 1 year ago on Google
    Showed up Saturday at one no one there when it clearly states they are open, notbreliable

  • 5/5 Robert B. 2 years ago on Google
    Arshdeep was very helpful and was very calm while we were deciding on what phone to get

  • 1/5 Abbey P. 2 years ago on Google
    (Koodo)Go somewhere else I was having problems with my brand new phone would not even give me a SIM card or did not do any diagnostic on it. BS😑

  • 5/5 Katherine M. 2 years ago on Google
    Excellent customer service and much easier process than online, with a better deal! Would definitely recommend this Telus location!

  • 5/5 Judy D. 1 year ago on Google
    Jessica at Koodo on Bunting was AMAZING! She went above and beyond for my elderly father and made all of our lives easier! Thank you Jessica for your knowledge and expertise.

  • 5/5 Dylan W. 7 years ago on Google
    Great service.

  • 5/5 Kristen C. 5 years ago on Google
    Aamir knows what’s up! Quick, informative and we saved a bunch of money!

  • 5/5 Beck M. 5 years ago on Google
    Thanks Jarod! Had a great experience here!

  • 4/5 M G. 4 years ago on Google
    Quick friendly service

  • 4/5 Rita A B. 3 years ago on Google
    Always helpful and assist thru digital assistant

  • 5/5 caroline r. 7 years ago on Google
    good experience, would definitely recommend

  • 5/5 Nader S. 7 years ago on Google
    New Koodo store looks great!

  • 1/5 OVOSOUND6GOD7 O. 5 years ago on Google
    I went in trying to buy sim card Indian ladie looked at me like am crazy I said I just need pre payed sim card or sin card nano she told me they dont have ignorant ofcorse you have your activating phones duh

  • 5/5 Muhammad S. 5 years ago on Google
    Mr. Amir was awesome professional and master mind in his job.really appreciate his efforts in replying answers to what ever been asked.10/10 for the services he rendered for me.

  • 1/5 Connor M. 5 years ago on Google
    I got a way better deal by going to Walmart on Welland Avenue in St Catharines I got a brand new phone with over a $200 gift card. These people didn't offer me anything extra....πŸ˜‘

  • 5/5 Steve R. 6 years ago on Google
    Jared is one of these best Customer Service people I've run into. He takes care of his customers and fights for what's right and overall just a great guy in general. If not for him I wouldn't be with Koodo.

  • 5/5 Emily D. 6 years ago on Google
    Amazing customer service! Jared helped me and my family get a great deal! He’s very knowledgeable and super nice. If you’re with Koodo or thinking about going with them - he’s the guy to see!

  • 5/5 Shubham 1 year ago on Google β€’ 2 reviews
    I am very happy after meeting Mr Ahmed. He explained me well about the perfect plan that actually i am looking for. He answered my all questions patiently. Thanks Ahmed.
    1 person found this review helpful πŸ‘

  • 5/5 Kamaljeet S. 1 year ago on Google β€’ 1 review
    Excelent service, I visit there and met Mr. Ahmed. He is really a nice guy and giving a excelent service to the customers.
    1 person found this review helpful πŸ‘

  • 5/5 Lamont L. 1 year ago on Google β€’ 1 review
    I just had to write these comments about Jessica at the Bunting Road TELUS/Koodo location. I was in need of help to transfer information from my S9 Galaxy cell phone to my new S22 Galaxy cell phone. I didn't have a clue how to do it. Jessica was so helpful and polite and she was able to do the complete transfer so quickly. TELUS is lucky to have such a dedicated employee. She's brilliant. THANK YOU "JESSICA"
    1 person found this review helpful πŸ‘

  • 5/5 Johnny T. 1 year ago on Google β€’ 2 reviews
    Thank you to Ahmed, who is very helpful in assisting me getting the right plan. He considered my needs and it is a very smooth transaction. If you can drop by the store, look for Ahmed as he is the right person to go to. πŸ‘

  • 5/5 Shannen C. 11 months ago on Google β€’ 2 reviews
    I currently am a Telus customer and procrastinated in getting a new phone until I became in desperate need of one. I went to telos store in st Catherine’s and met Brian , who was amazing and went above and beyond in order to help me get a phone and set me up. .he was kind virtuous and friendly . Thank you Brian for your time and help in getting the new phone set up and your professionalism. I will recommend you to others . Thanks again!!

  • 5/5 Waqar B. 10 months ago on Google β€’ 1 review
    I visited the store, Mr Ahmed warmly welcome, listen my problem, and patiencely work and solve it, I recommend him for business.


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