Garden City Home Hardware Building Centre image

Garden City Home Hardware Building Centre

Hardware store Home improvement store Lumber store Wood supplier

Branch of a chain store offering products like paint, tools, grills & home-improvement supplies. People often mention store, great, helpful, service, friendly, staff, order, time,


Address

1380 Fourth Ave, St. Catharines, ON L2S 0B8, Canada

Website

www.homehardware.ca

Contact

+1 905-688-5520

Rating on Google Maps

4.40 (230 reviews)

Open on Google Maps

Working Hours

  • Thursday: 7:30 am to 8 pm
  • Friday: 7:30 am to 8 pm
  • Saturday: 8 am to 5 pm
  • Sunday: Closed
  • Monday: 7:30 am to 8 pm
  • Tuesday: 7:30 am to 8 pm
  • Wednesday: 7:30 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: store (16) great (12) helpful (10) service (9) friendly (8) staff (7) order (6) time (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Bob B. 3 years ago on Google
    I order curbside pickup when I was in their parking lot. Spoke to a person in the store. Picked up bag. Drive home. Opened bag. Both items ordered were wrong. Had to drive back to pick up the correct products. My first and last curbside order from here.
    2 people found this review helpful 👍

  • 5/5 JC L. 4 months ago on Google • 555 reviews
    The staff are friendly and tentative. Always helpful and are very knowledgeable. You can collect SCENE Points now too. Well litz clean and organized store. Like the seasonal decorations and displays. Decent size parking lot. Cashiers fast.
    1 person found this review helpful 👍

  • 5/5 Deb W. 3 years ago on Google
    First times dealing with this store. Allan in building supplies was just the absolute best. Did not have the product I was looking for but suggested an alternative that works just as well. My curbside order was ready at the specific time I needed it. Will definitely be dealing with them instead of the local "box store"
    2 people found this review helpful 👍

  • 5/5 Dinah W. 7 months ago on Google • 452 reviews
    The recent updates @ August 11/23 are a great improvement of updates. I really appreciate the Clearance area, beinging on a tight budget. The staff have been helpful, courteous, and patient.
    1 person found this review helpful 👍

  • 5/5 Coreen R. 7 months ago on Google • 127 reviews
    I've been shopping here all my life. Amazing store, but you need time to wander and see all the odds and ends. Good old fashioned hardware store with everything you need!!
    1 person found this review helpful 👍

  • 5/5 Mike P. 11 months ago on Google • 69 reviews
    Everyone there is so friendly and helpful. Prices are competitive. Yard crew are great as well. Highly recommend for any of your building or home needs.
    1 person found this review helpful 👍

  • 5/5 Imran D. 2 years ago on Google • 12 reviews
    I came into the store today looking for paint for a bathroom reno my wife and I are currently doing. Amber and Emily in the paint department were awesome to deal with. They were very patient and helpful which made the experience a good one. This store has a great friendly vibe to it since all the renovations have been done. Any Home related reno purchase will be done here next time it is needed! Thanks Again!
    1 person found this review helpful 👍

  • 1/5 Blake R. 3 years ago on Google
    VERY Poor service from new owners and management. This place has gone down hill since new owners have taken over. Beware when they make a mistake, it just does not matter how it affects their customers. Jim the manager was rude on the phone even after the poor experience at the store and basically said too bad and shop elsewhere if you want. I have shopped at this location for over 20 years but since the new ownership its just not the same. In my opinion these new owners don't care about their customers. To all who read this remember it is your hard earned money to spend so make sure get treated fairly and with respect because that was not the case in my experience at Garden City Home Hardware.
    1 person found this review helpful 👍

  • 4/5 Lisa M. 4 months ago on Google • 51 reviews
    Beautiful store...very pricey though!

  • 2/5 Julie B. 2 years ago on Google • 32 reviews
    1 star because I got what I ordered. 1 star for the cheerful, friendly girl who took my call initially. The customer service started off great, but once I got redirected it was totally different. The man hardly spoke two words to me, couldn't answer my questions and when I pulled up to the curbside I was told "If you could use a credit card next time, that would save us a transaction." I paid debit. No "hello", no "thanks", no "have a good day". I get that it's a busy time, but these are the absolute basics of customer service. And as someone who's worked in retail... is inputting a debit transaction really that difficult??

  • 5/5 Glenn B. 10 months ago on Google • 30 reviews
    I called the store 2 or 3 minutes after they closed on Saturday of the Victoria day long weekend (I thought it was open another hour). The friendly staff member still located what I was looking for and put it aside for me for the following business day. I ended up doing more shopping when I went to pick up the original item and the great service continued. Friendly, knowledgeable, over the top service like I haven't seen in a long long time.

  • 5/5 Tannis N. 3 years ago on Google • 8 reviews
    Extremely impressed with the customer service. During the summer of 2020 I had ordered a patio set that I expected to come in 2 boxes which would fit in my car, unfortunately the item came in one large box and wouldn't fit. The employees went above and beyond to problem solve and helped deliver the product for me. Great experience and very friendly staff!

  • 5/5 Marina M. 1 year ago on Google
    Excellent service and products. Would highly recommend.

  • 1/5 Steve A. 10 months ago on Google
    Closed on a Sunday? Are you kidding? Took my business to Home Depot.

  • 5/5 Ken P. 1 year ago on Google
    What a joy to find Jim! I was struggling with getting the proper fittings to connect compression to flare! Thanks Jim for all your knowledge! Thanks Garden City Homehardware for all the Pleasant Staff you have there!

  • 5/5 Rob O. 1 year ago on Google
    This is a great hardware store. Kara and Scott organized our deck project and thought of everything. Deck boards and the Regal railing worked out great. Good prices and excellent service. They also have an outstanding assortment of nuts and bolts. Thank you!

  • 2/5 Brian B. 2 years ago on Google
    the lady that answered the phone was pleasant but the guy who answered the phone to the department I was referred to was rude

  • 5/5 Clifford W. 2 years ago on Google
    This is the place to order for curbside pickup. The Staff is friendly and helpful and always courteous. Also your order is ready same day and often within an hour. They have my business now and in the future as well.

  • 5/5 B F. 2 years ago on Google
    Great place! everything is exceptional- great customer service great items in the store at great prices. Just a great place!

  • 5/5 Chris H. 2 years ago on Google
    This afternoon, Doug from plumbing helped me out. Friendly and knowledgeable. I was able to describe my situation of connecting up a bathroom vanity to him, and right away he was totally on board / knew what he was talking about. Very helpful throughout the phone call / order placing.. It was refreshing in these "Covid - Not being able to go into the hardware store and see it with your own eyes times." This was such a smooth process with his help.. Highly reccomend Garden City Home Hardware and don't forget to ask for Doug, if you find yourself ineed of some help when it comes to plumbing..

  • 5/5 Antonio H. 2 years ago on Google
    Very clean store, amazing variety of items to select from and a super friendly group of staff members that were very helpful

  • 5/5 Jeannette Y. 2 years ago on Google • 7 reviews
    Pam was so super helpful! I called in looking for a specific garbage can and Pam really went above and beyond for me. She told me that she thought the item would be on the truck's shipment for that day, so she took my number and went off to verify. She texted me back from her personal cell phone to follow up with me right away. They indeed did have one and it was held for me, to guarantee I would be able to receive it. Then, I went into the store to pick it up and was treated with nothing but kindness and respect from every staff member I spoke with. This pandemic has been hard on everyone and the staff at this Home Hardware were very helpful and wonderful and I'm now a forever customer. 10/10 would recommend.

  • 5/5 Anne R. 2 years ago on Google
    Hello commenting on Natalie in the paint department. She is knowledgeable, helpful great paint personality. Helped me all paint matching she deserves recognition for her skills. Talking with my neighbor about painting he also referred me to Natalie. Thought she was amazon as well.


Call +1 905-688-5520 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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