Surplus Furniture and Mattress Warehouse image

Surplus Furniture and Mattress Warehouse

Home goods store Furniture store Appliance store Mattress store Furniture accessories Furniture wholesaler

One of the Top rated Home goods stores in St. Catharines


Address

333 Ontario St, St. Catharines, ON L2R 5L3, Canada

Website

www.surplusfurniture.com

Contact

+1 905-688-3939

Rating on Google Maps

4.40 (202 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 am to 8 pm
  • Friday: 10 am to 8 pm
  • Saturday: 10 am to 6 pm
  • Sunday: 11 am to 5 pm
  • Monday: 10 am to 8 pm
  • Tuesday: 10 am to 8 pm
  • Wednesday: 10 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: furniture (16) Nick (12) store (12) service (11) helpful (10) Surplus (9) mattress (8) great (8) friendly (6) couch (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 James 2 years ago on Google
    Just went here and bought a mattress for my daughter. These guys are super helpful and really nice. Fit our purpose perfectly, we will definitely be back. Thanks John and Nick!
    2 people found this review helpful 👍

  • 1/5 Wes B. 2 years ago on Google
    We bought a rug from this store. After a couple days in the sun the rug developed a smell that was nauseating. When we brought the rug back we were told there was nothing they could do as the product was not in the original packaging and more than 48 hours had elapsed. It took more than 48hours for smell to develop and we had no way of knowing if it smelled without taking it out of packaging. I asked that the Manager call me and have not heard back I left rug with them, no refund or store credit and no call. This is how they take care of their customers. .
    2 people found this review helpful 👍

  • 5/5 Matthew F. 1 year ago on Google
    Amazing service at Surplus Furniture St. Catharines. Prices are very reasonable. Staff are knowledgeable, friendly and not pushy. They answer any questions you have and are honest. I will be returning when I need a couch or any house furniture in the future.
    2 people found this review helpful 👍

  • 5/5 Natalie M. 5 months ago on Google • 4 reviews
    I just purchased a mattress and dealt with Nick. Very great service! He gave us all the information and then gave us time to look on our own and make a decision. No pressure at all from Nick which is very appreciated :) Left with a mattress within 30 minutes!
    1 person found this review helpful 👍

  • 4/5 Mrs W. 1 year ago on Google
    Would buy furniture from them again , personable staff with more realistic affordable prices for items! Delivery charges were high but gas is also higher 🤷🏼‍♀️
    1 person found this review helpful 👍

  • 5/5 Cari E. 2 months ago on Google • 72 reviews New
    Excellent customer service. The delivery team was professional and respectful of our home and new furniture. We will definitely be repeat customers in future

  • 5/5 Matthew D. 2 years ago on Google
    This place was amazing. From the moment my wife and I walked in we felt at ease shopping here. after going to other stores in the area it was such a breath of fresh air. No pushing, no forced anything. just a smile and a great helpful attitude. love it. we were helped by Carly who was kind, and very helpful. She got us set up with everything we needed and explained everything perfectly. Once we made our decision we went over to the counter and we met another employee named John. He was also very friendly and started chatting with us. the whole thing felt like we walked into a friend's house. As someone who HATES shopping, i could not have asked for more A PLUS
    1 person found this review helpful 👍

  • 5/5 Sean M. 1 year ago on Google
    Love this place. Quality furniture at a reasonable price. Friendly, helpful sales staff. We have shopped here several times before and definitely will again.
    1 person found this review helpful 👍

  • 5/5 Paul S. 1 year ago on Google
    Very happy with the service here, felt no pressure at all, was able to browse the whole store at our own leisure, and ended up getting a great deal on a sectional and a chair! Nick helped us out and was very friendly and great to do buisness with. We will definitely be recommending him and this place to others.
    1 person found this review helpful 👍

  • 5/5 Dayanna C. 1 year ago on Google
    My boyfriend and i have been looking for a couch and the two guys working there were Super helpful and very friendly. had to wait two weeks for our couch but it was worth the wait.. its comfy and our dog approves thank you 😊
    1 person found this review helpful 👍

  • 5/5 Carissa R. 1 year ago on Google
    Went to surplus furniture yesterday with my husband and toddler. Nick immediately greeted us and helped us find what we needed. He checked if the mattresses we were contemplating about were in stock and then gave us space to decide what was the best fit for our family. This was a huge deal for me as sometimes salespersons makes you feel pressured and rushed, but Nick was amazing. 10/10 will be shopping here again and recommending to friends and family!
    1 person found this review helpful 👍

  • 1/5 Cara B. 2 years ago on Google
    I had an issue with the couch I purchased less than a year ago and the extended warranty would only cover one cushion. We went into the store and Nick was so helpful and replaced the other cushions as well. However we are having more issues with this couch.It is now beginning to split and peel on the arm rest and back cushion....it is very poor quality.
    1 person found this review helpful 👍

  • 5/5 Only One of m. 1 year ago on Google • 42 reviews
    Was in the store today and purchased from two loveseats a TV table and a lamp and deal with the salesman and I dealt with the assistant manager both of them were very professional excellent men to work with and came up with an excellent package that both men worked on very very professional and came up with a price for me that I could afford was within my budget and I'm having a product delivered in the time that I had asked for very happy very happy with the store. I will definitely recommend this to my family and friends As you can see the couch picture below shows the product 1day after it was delivered it took me alot to get them to come over and all they did was take a picture and said that they would replace it in a few days. It's now been over a month and I still have a brand new broken love seat that the legs don't lock down and Surplus Furniture hasn't done anything to resolve the matter. So what is good for a Buy is not as clear as the muddy waters we walk in. Beware.

  • 5/5 Victoria M. 4 months ago on Google • 15 reviews
    My partner and I bought a full size sofa from Surplus. It didn't fit it in our apartment, and they let us bring it back. We used our store credit for the matching love seat. It was a very reasonable price and is very comfortable. Great experience over all!

  • 5/5 Laura R. 2 months ago on Google • 5 reviews New
    Kyle and Nick were so helpful with the purchase of our king bed! We would recommend buying a mattress to anyone!! So happy we came across this store.

  • 5/5 Lynn K. 5 months ago on Google • 4 reviews
    I have been so blessed by this amazingly, kind and caring company. I’m a stage IV cancer patient and met the owner at a charity event that Surplus Furniture was sponsoring. As a person who believes in giving back, I asked about their stores and locations because I was in the market for a new mattress. He immediately responded with a most generous offer to send me a mattress!!! A company rep contacted me within days, and a mattress was delivered soon after. I am now enjoying every minute of my much-needed rest on a wonderfully, comfortable new mattress. Thank you Surplus Furniture!!!

  • 5/5 Sue B. 4 months ago on Google • 3 reviews
    Nick is amazing. He’s so friendly and patient while we had to get the furniture that fit our spot. I would recommend him in a heartbeat.

  • 5/5 Stephanie G. 2 months ago on Google • 3 reviews New
    I had such a great experience here. They were all so kind. I was looking for the kids recliner and they were able to hold it for me since i was driving from Hamilton. A little side note they were so much nicer than the brantford location. I believe my sales rep's name was nick. Thank you !!

  • 5/5 Denise B. 10 months ago on Google
    Had a great experience at this store! The salesman - Kyle - was very helpful aiding me in finding the furniture that I needed.

  • 5/5 Anne Marie M. 1 year ago on Google
    This place is great for furniture. Not pushy for sales. They ask what you are looking for, show you in that direction and give you the time to look around. Nick and Jonathon are the best. Thanks guys

  • 5/5 Andie 1 year ago on Google
    Purchased a set today, the gentlemen working were very helpful. They knew when to give space to us as we browsed and recognized the moment to jump in and assist, I appreciate this because tbh I don't want someone just pushing me to what they think I want. Cannot wait for my order to arrive Friday! Thanks to the guys who helped us out!

  • 5/5 Cindy Z. 1 year ago on Google
    I purchased furniture a couple of years ago from Surplus and went back yesterday 01/04/23 to purchase additional furniture. The salesman was Ron who was so nice and courteous. He was such a delightful person to deal with, not pushy, just down to earth and very patient. Thank you Ron for the pleasant experience. I decided to go back today and purchase more and this time Kyle and Jon K were the gentlemen who assisted me. I cant say enough kind words about them. So pleasant, cheerful and all around superb customer service skills. I'm so glad there is a furniture store besides the big brand name ones who are able to give their customers exceptional customer care. I would highly recommend visiting Surplus, the quality furniture and great prices and service they provide will definitely make you go back. Thank you all..............Cindy

  • 5/5 Patrick F. 2 years ago on Google
    Definitely worth checking out when you're shopping for furniture. The selection is limited but the prices are good and the service is excellent.

  • 5/5 Miriam M. 2 years ago on Google
    Shopping experience was excellent. Carly (sp?) was helpful, available, and very intuitive. We didn't feel pressured at all, and left happy. Top-notch service.

  • 5/5 Brenda G. 2 years ago on Google
    Giving 5 stars to the staff only right now. I've been anxiously preparing and waiting for the delivery of my sectional just to be told the delivery person can't do it today (3rd party, not the stores fault)..maybe consider getting a different delivery company but don't change anything else!

  • 5/5 Brett J. 3 years ago on Google
    Very good customer service at the St. Catharines store! the furniture is good quality, affordable, very comfortable, the selection was ample, service/delivery was quick and friendly to the door. We highly recommend!

  • 5/5 Johnny B. 3 months ago on Google • 2 reviews New
    I would like to say THANK YOU to the 3 employees at Surplus. Jamie, Jonathon K and Nick G -- Thank you for treating my mom so good today. She just recovered from a stroke and these 3 gentleman were amazing with her. I was shopping in the store for a couple of weeks prior and they remembered me talking about her. Jonathon, Nick and Jamie "do not" pressure you at all in sales and were more focused on how my mom was doing. Just complete gentleman! Before we left, the manager came up to my mom and gave her a gift that made her cry with joy. Amazing people and I can not say thank you enough! The furniture there is fantastic but I really wanted to say thank you for making my mom smile.

  • 5/5 paula q. 6 months ago on Google • 1 review
    We had an amazing experience at Surplus. Kyle and Jonathon were so patient and helped us to make the best decision for our furniture. My little 15 months baby loved the place. Excellent customer service


Call +1 905-688-3939 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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