Staples image

Staples

Electronics store Computer store Office supply store Office furniture store

One of the Most Reviewed Electronics stores in St. Catharines


Address

Fairview Mall, 285 Geneva St Unit #1, St. Catharines, ON L2N 2G1, Canada

Website

stores.staples.ca

Contact

+1 905-937-4292

Price rating

$$ $$

Rating on Google Maps

4.10 (604 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 9 pm
  • Saturday: 9 am to 5 pm
  • Sunday: 12 to 5 pm
  • Monday: 9 am to 9 pm
  • Tuesday: 9 am to 9 pm
  • Wednesday: 9 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: store (25) service (15) staff (13) Staples (13) location (12) great (12) print (12) helpful (11) customer (9) time (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Mary G. 1 year ago on Google
    After almost leaving with no purchase, because of my walking challenges, and terrified of navigating the beautiful but very large store, Tom approached me and politely told me to relax, sit down and he would accommodate me with an office chair on wheels. Naturally he steered! We chatted and I ended up purchasing some coloured paper and 2 packs of small canvases. Purpose of this review is to inform head office not to admonish him for using a chair on wheels from inventory, or concern yourselves with fear of retribution or liability, but to praise him for “thinking outside the box”. He deserves more than a few stars…….more likely a promotional role on training staff on how to assist customers in need without being patronizing! HIs “sixth” sense is what gave me a wonderful shopping experience! Thanks to Tom! Also a quick conversation with Derek made me feel heard when I mentioned a courtesy wheel chair would be a nice addition to the store’s services.
    3 people found this review helpful 👍

  • 4/5 Gord A. R. 1 year ago on Google
    Nice, new, large location FV mall. Met Pruthwin R. who assisted me with my Lennovo purchase. Very knowledgeable & personable young man. Will be back for cell phone he showed me
    2 people found this review helpful 👍

  • 5/5 Natalie F. 1 year ago on Google
    Excellent customer service . Huge inventory . Great location . Congratulations on your grand opening and thanks for the gift card .I got a real nice backpack for my laptop .
    2 people found this review helpful 👍

  • 5/5 Scott R. 6 months ago on Google • 149 reviews
    I came in to use the Print Shop and El who was working at the counter was unbelievably helpful. Fantastic service!!

  • 5/5 Rochanna V. 3 months ago on Google • 10 reviews New
    Josh is a great asset to this store. He was efficient with my project and reasonable. Gave me lots of great tips on how to make things easier for his team and myself for next times printing project.
    1 person found this review helpful 👍

  • 2/5 Nathan K. 2 years ago on Google
    Walked around looking at laptops for 20 mins with my son. Not a single employee came up to ask "do you need help with anything." Bunch of teenagers standing around talking to each other. Will be buying a laptop elsewhere.
    1 person found this review helpful 👍

  • 5/5 Jacqui J. 1 year ago on Google
    Since the plague, I discovered the world of shopping by pick-up and delivery. I have purchased many different things, from cleaning products to furniture from this store. The product quality is excellent. This has been my store for years and they have never messed up an order. I can not say the same about any other delivery or pick-up store.
    1 person found this review helpful 👍

  • 2/5 J B. 5 months ago on Google • 54 reviews
    Went in to buy a stylus and printer was asking the sales associate questions to try and find the ones to best suit my needs. First guy didn't know much at all. He came back with the more senior associate and lets just say Ill research my next purchase myself. Had to exchange the Stylus for another one ( my original choice that they said wouldn't work for my tablet). So the 2 star is because the staff at the checkout and when returning the stylus were great ! I would rather be told honestly that they don't have an answer then told something wrong. In closing I'll say research your intended purchase so you don't have to make an unnecessary trip for an exchange.

  • 5/5 Bryan B. 2 months ago on Google • 32 reviews New
    I stopped in to this location and received two different exceptional customer service experiences. Both Josh and Lucas exceeded my expectations for product knowledge but more so on the willingness to make sure my wife and I felt taken care, informed and left the store as satisfied customers. We greatly appreciated the attention to detail and effort to provide first class service, which is definitely appreciated (also ensures that we come back again!).

  • 5/5 Paula B. 4 months ago on Google • 12 reviews
    Went in to print photos. The staff explained what I had to do and said if I had questions they would be happy to help. I had an issue printing one picture due to the size of the file. The staff transferred a copy to their system and managed to reduce the file size so that I could print it. Very helpful and I really appreciate all their help.

  • 2/5 Taylor S. 2 months ago on Google • 10 reviews New
    Not helpful with printing services. I was attempting to print baby shower thank you cards and the workers were dismissive and busy with their own conversations. I was having issues with sizing and they said I should just print 4x6 which didn’t fit and they just left me to figure it out.

  • 4/5 Bella D. 2 months ago on Google • 10 reviews New
    I went to this location to print my exam review. The person helping me ( I believe their name was phoenix) was so sweet and kind! She helped me with the process which was so easy and even organized all 800 pages and put it in a binder for me with a cover on one front. When I came to pick it up the next day phoenix wasn’t there so I was looking around for other help. Another girl who was younger with blonde hair saw me looked at me and ignored me for a few minutes then when I waved at her over the counter she rolled her eyes and finally came over. She was really rude and practically tossed my binder on the counter then walked away. But thank you to the other worker who helped me print and put it all together for me that was much appreciated <3

  • 5/5 Slavomir Olejar, M. 4 months ago on Google • 9 reviews
    Exceptional Service at Staples in St. Catharines, Ontario: A Review of an Outstanding Associate I recently had the pleasure of interacting with one of the associates at Staples, and I must say, the experience was nothing short of exceptional. From the moment I entered the store, I was greeted with a warm and friendly demeanor by Ms. El, who went above and beyond to assist me with my needs. Ms. El displayed an impressive knowledge of the products available at Staples, guiding me through the store with expertise and patience. What stood out the most was her genuine willingness to help and her commitment to ensuring I found exactly what I was looking for. She took the time to listen to my requirements and offered valuable insights, making the shopping experience not only efficient but also enjoyable. In addition to her product knowledge, Ms. El exhibited excellent problem-solving skills. When I encountered a minor issue with a purchase, she quickly and efficiently resolved the issue, demonstrating a high level of professionalism and customer service. Furthermore, her positive attitude and enthusiasm were contagious, creating a pleasant atmosphere within the store. It's evident that Ms. El takes pride in her role at Staples and genuinely cares about the satisfaction of the customers. In conclusion, my interaction with Ms. El at Staples was a standout experience. Her exceptional customer service, product expertise, and dedication to ensuring customer satisfaction have left a lasting impression on me. It's associates like her that make shopping at Staples not just a transaction, but a positive and memorable experience. I would highly recommend seeking out Ms. El for assistance during your next visit to Staples in St. Catharines, Ontario.

  • 1/5 Shabnam S. 2 months ago on Google • 4 reviews New
    Bad experience!!! not because they cannot provide the service I needed which is totally understandable; but because they call it SILLY when asked for detailed invoice for something worth $1200. Staff was very nice and helpful but wish manager Frank would know how to do CUSTOMER SERVICE.

  • 1/5 Tyler V. 9 months ago on Google
    Waited for 5 minutes at the shipping desk for an employee to acknowledge me, despite a few employees walking right past. When someone finally did, they were on the phone with another customer and just grabbed the package and gave a receipt. Maybe have someone at the desk at all times or train the staff to be more attentive to customers.

  • 5/5 Erik B. 2 years ago on Google
    I recently received a gift of an entire library of braille and print children's books to read with my young kids. These books are expensive and difficult to come by. The condition of the books varied from like new to extremely well loved. We have been taking the much loved material into this local Staples. They have been rebinding and recovering the books for us and doing a fantastic job. The new bindings make the books easier to store and are a lot more durable than the old ones. So for a very fair price, I now have a veautifully restored set of braille books that I should be able to pass on to some one else when my own kids are done enjoying them. Thanks Staples! 🥰

  • 2/5 Gabriel T. 2 years ago on Google
    Visited recently from Edmonton. Really slow and crazy blue haired lady who will chat your ear off at the register. I noticed the younger cashiers were much better at their job.

  • 5/5 Colten O. 2 years ago on Google
    I had to print a few things. The employees at the printing station are very helpful, it was a little busy but they still had time to help me. Great customer service.

  • 5/5 Jonah B. 2 years ago on Google
    Just wanted to give a shout out to Ryan for his excellent service. He solved a mix-up with my daughter's backpack with efficiency and good-humour. Small experiences like that can brighten a day. Thanks, Ryan!

  • 4/5 Renee T. 2 years ago on Google
    Great place for Copies, Faxing, Sending Documents by Email.. Possibly Everything you need for office or home.. From Large Tapes to Pens for Gifts.. As well as Electronics..

  • 1/5 Glenda C. 1 year ago on Google
    Bought a 2 pack of printer ink containing colour and a black ink. At the time of purchase we only needed a colored ink but bought the 2 pack since we figured we would get the black for the near future when we would run out. We ran out of the black and when the new black was opened and installed it would not work. I kept the wrapper to the ink cartridge, the cardboard that comes in the wrapper with the cartridge as well as the main box that the 2 ink cartridges had come in. I did not have the receipt as we ASSUMED the colored one worked so the black ink would too. When I tried to exchange the ink for one that works the manager came up and rudely said...what do you want me to do? Without paperwork I can't do anything? I said well who keeps all the receipts when you expect that the black ink would work if the colored did? He snapped...EVERYONE! No, not when you expect a product to work properly! What a rude manager! Hard would it have been to just exchange it for an ink that actually works! Won't be back !

  • 5/5 Marie G. 11 months ago on Google
    I visited Staples in St. Catharines and not only was I impressed with their new store, I was equally impressed by the staff. In this day and age, it’s a pleasure to see and be greeted by friendly staff. My main purpose for my visit was to use the photo printing service and I was very fortunate to have had Steisha help me with the process. I’m not that technically savvy but Steisha walked me through it and made it so easy! Her kindness and patience were greatly appreciated!

  • 3/5 Veronica S. 1 year ago on Google
    The staff in the copy centre are awesome. The rest of the team treats the customers like we're interrupting their social time. They are often standing around chatting and do not take time to answer questions.

  • 5/5 ann s. 9 months ago on Google
    Lovely store. Lovely girl at cash. Nowadays it’s difficult to get some help from young people but Alice was a great help to me and husband, the sales associate was busy so she helped us find the right ink.

  • 5/5 Michael B. 1 year ago on Google
    I went I to buy a computer for small business and Rob took the time to actually treat me like a person rather a number like the big blue box store I have dealt with before. He knew exactly what I needed and got me a great deal on a wonderful computer and bag too. Would totally recommend this store to everyone. They even had my computer ready to go the same day, can't ask for better service than that. Thanks so much Rob and team for everything. Mike

  • 5/5 Shila M. 10 months ago on Google
    Can’t ask for better service from any of the staff specifically “ROB” with his pleasant smile, his great knowledge and great customer service. I am always pleased to meet him and get my work done by him and the rest of staff are as great as him. Well done.

  • 5/5 Paul L. 1 year ago on Google
    Great service. Jack helped me find some hard to locate product, and went out of his way to ensure we located it and I had what I needed. Highly recommend this location.

  • 4/5 Malcolm S. 1 year ago on Google
    Pretty good location. They didn't have the slime activator I was looking for sadly

  • 5/5 Courtney D. 1 year ago on Google
    Then new location is beautiful. Staff are friendly and the GM was awesome to let us take photos to bring back to our location in Nova Scotia

  • 5/5 Christine R. 1 year ago on Google
    I went in to buy a new chair and the employees were so helpful. Nicholas was very patient as I tried out quite a few chairs and gave me a great recommendation. He even brought the chair out to my car for me. The manager, I believe his name was Frank, was also so friendly. I would definitely recommend this Staples location!

  • 5/5 Liz F. 1 year ago on Google
    Visited the new Staples Store at the Fairview Mall. Their front door is accessed from the parking lot and the store is huge. Everything is well stocked and great selection Including back-to- school items and even a line of very nice desks. At the back of the store there are machines to order prints of photos off your phone or camera. As well there is a print shop located at the back of the store and I found the staff behind the counter to be knowledgeable and helpful. I ordered a large poster sized print that came on good quality paper from my phone in the morning and it was ready for pickup that afternoon. You are notified by text on your phone when ready. The store was very clean and spacious.

  • 5/5 Denise P. 1 year ago on Google
    Had an amazing experience at this store, only moments ago. We were greeted right away by Rob. My issue was taken care of swiftly and kindly. Always grateful for great service! Thank you, Rob! We will certainly be back!!! ✌️💚💥

  • 5/5 Nathan A. 1 year ago on Google
    Amazing staff especially 1 in particular who remembers me each time I come in whether it's to buy something or just shop around. Always good sales. No clutter in aisles and neatly organized store.

  • 5/5 Matt K. 1 year ago on Google
    Great store. Have been a few times since it opened. Got my passport photos done here recently. Done on the spot with no appointment needed and I was out of the store in 10 minutes or less.

  • 5/5 Paul P. 5 years ago on Google
    My Staples visit was very pleasant. I went for school supplies and as soon as I walked in, i got greeted by an employee and directed where to go quickly. Everything was sitting nicely with prices clearly marked and everything easy to find. Definitely a good store to go to for computers and office supplies as well

  • 5/5 CAMCY C. 1 year ago on Google
    Love the new location and store set up. Staff were courteous and very helpful. Thank you Sofia for your helpfulness.

  • 5/5 Levin J. 2 years ago on Google
    Lots of helpful staff makes shopping here easy.

  • 5/5 Brian F. 2 years ago on Google
    We had to get our covid papers laminated unfortunately I cannot remember the young lady who helped us behind the counter she was very helpful and unbelievable on her knowledge step-by-step what to do to get the job done again I wish I could remember her name but thank you very much you are an awesome help

  • 2/5 Cathy D. 1 year ago on Google
    I have been using this location from the time that I opened my business for purchasing everything from office chairs to laptops, ipads and supplies. I have also at times heavily replied on the printing department for product. I would give Lucas a 5 star any day - he has been incredibly efficient and professional from day 1. I visited the new location for the first time today (no sign of Lucas) and very disappointed in the product I received as the paper seems thinner than I've ever received before and a document was missing from my job. I got all the way home to discover it and now have to go all the way back. Very frustrating as I am in the peak of my season.

  • 5/5 Jamie D. 1 year ago on Google
    I came in today having a bad morning, in a rush and annoyed that the self-serve kiosk wasn't recognizing my file type. I asked Misty Ann at the print desk for assistance and she completely turned my day around. Thank you!!!! Will definitely come see you for any printing needs in the future.

  • 1/5 David N. 1 year ago on Google
    Refuse to stand by their products. Sole me a 2800 Samsung phone which failed after 14 months. Refuse to take responsibility. No empathy whatsoever. Lost a very good customer today.

  • 5/5 Artur T. 1 year ago on Google
    Very spacious and comfortable after the renovation or I guess a grand opening. Always coming in here for a printing job or a photo print. Guys and girls are always on the floor to help you out 🙏🏼

  • 4/5 Nathalie K. 4 months ago on Google • 1 review
    Had great help today at the Purolator section. The girls there were wonderful, helpful and a little tech education to boot! Thanks for being pleasant! A smile goes alot further than a frown. 😊


Call +1 905-937-4292 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Recycling
    • ✓️ Batteries
    • ✓️ Electronics
    • ✓️ Ink cartridges
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Electronics stores nearby

Best Buy image
1
Best Buy
Electronics store
Chain retailer with a large array of brand-name electronics, computers, appliances & more.
$$ $$
3.90 (1.5K reviews)
Canada Computers & Electronics image
2
Canada Computers & Electronics
Computer store
😠 Wow ! I should have really researched before bringing my business to this store. Horrible ,vulgar and aggressive manager . I spent over $100 on a set of headphones that do not work with neither my NEWEST android phone, nor with my smart TV. All I wanted was exchange it for another product that would...
4.00 (641 reviews)
Jump+ image
3
Jump+
Electronics store
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
3.70 (570 reviews)
The Source image
4
The Source
Electronics store
👍👍 Great place to find deals on gadgets and other electronic items. The staff is quite courteous and will help you find the right thing for you. Their prices are also competitive so you can find the best price here as well. Very near to the parking so its very convenient to get here.
4.30 (270 reviews)
Market St. Catharines image
5
Market St. Catharines
Custom t-shirt store
👍👍 Amazing customer service, and high quality products! I have owned over 7 android boxes before purchasing one from here, and the service and box are by far the best I have came across in St. Catharines. I also purchased custom made hoodies with my company logo printed on them, and I can tell you that...
5.00 (198 reviews)
Last updated:
()