The receptionist team need customer service training. Maybe its just the way they talk and I'm over reacting but I have never had an conversation with them that didn't have a hint of attitude in it. But the doctors and staff within the facility are the total opposite.

They violated HIPAA, PHI, and my physician talked to a mutual friend without my consent. My physician forgot about my appointment, showed up one and a half hours late, and told me the reason is because he has "multiple personalities." He is also vice-chairman of the department. The entire department needs to be overhauled.

Very helpful doctors and staff. Usually very quick in and out visits.. I am definably more behaved.

The practice of floor 5 is to book 2 people at the same time. Had to wait an hour the first time and rescheduled. Second time I only waited a half hour, but walked out before my withput my appointment. Is that standard to book two patients at the same time with the same doctor?