We booked two rooms for one night and we informed the receptionist at 18.30 by phone that we will come late. We arrived at 23.00, ready to have a rest, but the receptionist told us there is NO ROOM available when we ALREADY PAID for it. There was a guest who took off angrily before us who had the same problem. After 30 minutes arguing, another couple came and the receptionist told them there was no room available for them too, 15 minutes later another guest was told the same. Here we are guests waiting for 4 rooms in the lobby arguing endlessly. I asked them where the manager was, and they told us that the manager was sleeping when this happened. BAD CHOICE. DON’T EVER BOOK THIS HOTEL. UNPROFESSIONAL.

Staff there no has Greetings and hospitality attitude except security, security so nice, room good and clean but so noise, maybe due position hotel at center city. hot water turn off, and Water so Little one day before i am check out. As a traveler from outside other city (i am from bali and here for Christmas) rent motorcycle as our transportation so best and cheapest, the parking area no safety. Because our rent motorcycle is moving from last night, and our helmet lost, with out that we are so struggle to moved the other place, like you know without helmet police will stop me. I am report this situation to staff parking, But there no apologies or other say sorry for this situation from the staff in charge or management, they just say " Helm anda hilang bukan tanggung jawab kami ( your helmet lost is not our responsibility )". We are stay 3 nights like strangers with out staff greetings or hospitality and the last night we are lost our helm and there are no solution and one more there no extra tissue ( face or toilet tissue ), coffee and tea sugar, mineral water ( amenities ) from the first day and when make up room they not changed it, we must say to reception just for this, as a hospitality industry we know room and service is the base product. I know this is new hotels, but without service guests don't want to come back again. Thank you And best regards.

New hotel in Medan but located quite distant from tourism area. During my first visit here, the room was quite good and nothing unusual was happened apart from the check in and check which took plenty time. My second visit here was horrible, the lift was unable to operate and as there is only one lift there, thus we need to take stairs to our room. The restaurant also has yet to open during our stays here.

We paid the room only to found out that they sold the room to other guests. We already confirmed by phone that we’re coming late and they said nothing about the room being full booked. It turns out that this often happened. Poor customer service, poor booking system, poor management. Does not reflect a 4-star hotel at all.

My necklace was in their room when I checkout, but they said that there's nothing in there room. After I gone home and found out my necklace wasnt in my bag, I rush to call them but they said they didn't see it AND I DON'T GET TO CHECK IT BY MYSELF ALTHOUGH ITS MY NECKLACE. And they didn't take any responsibility at all.

The room is super clean and the staff super friendly. This hotel is the best choice for the price!

for real it's a very very very cool hotel i ever booked. i miss the rooftop's bar, CELLO!!!

Need more improvement here and there, front desk staff is good but could be better. Another good thing about them is they accept the self-isolated for the covid suspect or the positive one.

Dear Management De Paris, 1. Please improve your service especially night shift reception 2. And for Breakfast please be concern, the food almost not available at 09.10, please improve your resto staff skills. Hope this review can help you to improve ypur service level. Thanks

The worst hotel i ever visit.!!!! I was late check-in but i didnt get my room directly. I must wait until 1 hour and the service was bad!! Very bad!! The house keeping impolite! When the receptionist asking for the room , he was snapped by the house keeping. Brrrrrrr very bad experience 😣😣😣

They don't change the bed sheets, when I was checked in the room looked pretty clean but when I checked the bed sheets there is some blood stains and it was so gross.

Bad service, no water supply, be ready to not taking a bath here

The room was not cleaned for two days since 1st and 2nd of Jan 2023

Okay! I can't play the netflix anyway!

affordable, good room, the alleys need to be cleaned/vaccummed

The tub drainage is leaked. The room telephone wasn't operating. AC wasn't cold. quite area, the staff are ok.

Good view

Cozy

Ok

Hotel budget with 3 star hotel facility

It is very cool and nice, reccomended to stay in here for vacations

Ok Budget hotel

A new and superb hotel experience, Very eye pleasing designs, rooms are very comfortable, equipped with smart tv so i can continue my netflix playlist while staying

I thoroughly enjoyed my stay at De Paris Hotel. The service was exceptionally nice and friendly, creating such a welcoming and comfortable atmosphere. Looking forward to return here in the future!