1/5 Kristin G. 7 months ago on Google
My
procedure
itself
went
fine
and
the
medical
staff
does
a
great
job
but
I
am
frustrated
with
the
office
staff
itself.
When
I
first
called
to
schedule
my
root
canal,
I
explained
that
my
dentist
wanted
to
do
my
procedure
himself,
but
because
I
had
been
to
Access
Endodontics
before
and
had
a
great
experience,
I
would
prefer
to
go
to
them
again.
I
explained
that
my
insurance
had
changed
since
my
last
appointment
and
asked
if
they
could
verify
if
they
worked
with
my
new
insurance
prior
to
scheduling
the
appointment.
I
was
away
from
my
computer
at
the
time
and
couldn't
verify
for
myself
and
explained
that
to
the
person
I
was
talking
to,
but
was
very
clear
if
they
didn't
work
with
my
new
insurance
I
would
just
go
to
my
dentist
for
the
procedure.
Needless
to
say,
she
said
yes,
they
did
work
with
my
new
insurance
and
scheduled
me
for
first
thing
the
next
morning.
Fast
forward
to
a
few
weeks
later
when
I
got
my
EOB
from
my
insurance
carrier
which
reflected
that
I
would
have
to
pay
out
of
pocket
for
the
majority
of
my
procedure
because
they
were,
in
fact,
out
of
network.
I
called
to
talk
to
the
the
billing
office
about
my
frustration
and
was
told
that
they
only
contract
with
one
insurance
company,
Delta
Dental
and
everyone
in
the
office
knew
that
as
of
May
1st,
so
whoever
I
scheduled
my
appointment
with
should
have
been
able
to
tell
me
that
they
don't
contract
with
Blue
Cross.
I
was
told
I
would
need
to
talk
to
the
Manager,
Tyler,
who
was
out
of
the
country
and
they
would
leave
him
a
message
to
call
me
when
he
returned.
A
couple
weeks
went
by
and
I
heard
nothing
back,
so
I
called
again
and
he
was
on
the
phone
so
I
asked
to
leave
another
message
which
I
did
and
he
called
me
back.
I
explained
the
situation
to
him
and
my
frustration
and
he
said
he
would
check
into
it
and
call
me
back
the
next
day.
Here
it
is,
2
months+
later
I
have
yet
to
hear
back
from
him
but
received
a
bill
in
the
mail
over
the
weekend.
I
tried
to
call
him
again
this
morning,
but
was
told
he
was
on
the
phone
so
left
him
a
voicemail
and
have
yet
to
hear
back.
It's
unfortunate,
because
the
care
they
provide
is
great,
but
the
initial
misinformation
and
subsequent
lack
of
communication
is
extremely
disappointing.