Would you like to use the toilet at a hospital? Particularly in the maternity department with the baby changing facilities?... Unfortunately this is what an available, Disabled, baby changing facility - Toilet looks like in a hospital.

The most traumatic experience of my life at heartlands hospital - maternity. Firstly, the induction process on delivery suite was appalling! Midwives did the bare minimum and constantly made you feel like a nuisance when enquiring something, the majority of staff rude and degarding to patients (one asked me post partim whether i was still of poo infront of her peers and others walking past as i walked to the toilet - total embarrassment). I was not properly checked throughout my actual active labour, i was 10 cm dialated with the urge to oush but was shouted at constantly to not push im not ready, only after i couldn't bear the prolonged pin and asked for an epidural, fid she examine me and say i was actually 10cm fully dialated. I had to have an emergency csection due to the negligence of my delivery midwives. Then ontop of that i was NOT informed nor my consent given for trainee staff to operate on my csection. Once they cut me only then did u realise most around the table were trainees practicing on me, i was in so much fear of dying on the table i just kept quiet and let them get on with it. After my csection i developed an infection, no one could tell me how but they put me on antibiotics and blood thinning injections for potential blood clots. Taken back to maple ward the Midwives would conveniently forget to give me my medication on time even though they had signed off on the paper they'd administered the same. For example my midwife was to give me my blood thinning injection at 12pm, i enquired around 2pm when i would be receiving the same and she said its on her lsit of to do. At 6pm i asked a different midwife about the injection and she said my chrt says it was given i told her no it wasn't, she went back to the original midwife who told her sorry she forgot to give me!!! Having had my previous two children at womrns hospital and now my third at heartlands hospital i can say the difference good midwives makes is obvious, i would bever had an emergency csection if i had competent midwives. An enquiry defo needs to be done into the maternity unit of the hospital and that to a non bias one. This hospital is actively traumatising patients.

Honestly horrid experience in triage . The midwives are unprofessional. And understaffed and overstretched. But they are still accepting many patients ? Like how does that make sense. Anyways avoid this hospital if you care about receiving good quality care. It’s very unsafe clinically and from a hazard point of view. Their was obstructions in hallway leading to midwife hitting face on door! - unprofessional staff, - hazards present , - poor quality of care , Honestly avoid!

My experience was really good for the birth in itself i had an emergency c section that was addressed really quick and that’s what saved my baby for that I am very grateful. At first when I came for the assessment unit the ladies there take longer to assist you and you have to keep reminding them that you are there and you need assistance. The hospital in itself as all places has some good and some not so good staff working there . When I have been on maternity room after giving birth ,it was 2 shifts short of staff which made very difficult for not only me but I guess all other new mums there . Specifically when they are changing shifts if you request something 1h previous to their end of shift let’s say 7pm in this case ,they literally tell you to wait for the next one which is starting at 8 pm but then you need to wait until midwife comes to your room which could possibly be 9-10 pm . So makes you wait for minimum 2-3h because they are having their shifts changed I think this changes of shifts shouldn’t be something that affect patients . I have given birth first time in other hospital and this never happened. So I hope this could be improved for future mums to be able to have a better experience as specially after a cesarian you certainly need more support than usual

The triage department should be ashamed of themselves. Working in healthcare without an ounce of empathy, care or respect for their patients religion is really worrying. My wife sat in the triage department for the best part of 7 hours. When she asked for a female doctor she was told she would need to wait. She understood this and agreed. Several hours later a female doctor came and began seeing patients (non emergency) before her. When she asked why she wasn't being seen she was told she shouldn't have declined a male doctor. To punish her for her beliefs in order to make a point is a total disgrace.

The midwives are absolutely unprofessional. During labor if there is fetal distress they do not escalate to the doctors unless you create a fuss. They don't arrange follow ups and don't come for home visit after discharge.

My sister was in labour and the staff told her to sit in a waiting room which was full of people as they literally had no rooms or beds to give birth in! Had we not kicked up a fuss and they left it another 5 minutes, my sister would of given birth on a dirty hallway floor, opposite the waiting room.

The care that I received from every single member of staff working within the maternity department or linked to it has been exceptional. My son was born at this hospital on 10th June at 7:33am and my labour was not an easy one. There were lots of little complications along the time I was admitted into the hospital until the birth in theatre and both the pre and post-birth care was amazing. The staff are knowledgeable, caring and very thorough in what they do. I was looked after so well from start to finish and home within 2 nights. I want to personally thank one of the midwives, Tomi, who showed me lots of care and kindness throughout my labour journey. I would highly recommend choosing this hospital for your baby’s birth. Thank you again!

I have given birth to my 4 children in this hospital and have to say it's the best experience ever the midwife's are so nice and kind. Sometimes you can get moody staff but mainly they all are very sweet and I had a great experience. But they do stay very busy which I think is the main reason for the staff's rude behaviour because of being under pressure.

Normally I don't give less stars but this place needs serious attention, needs to upgrade. Staff are friendly but they don't allow kids in.

The team who did my C-section surgery were very good, reassured me as I was very nervous, delivered my little boy safely. The after care on cedar ward was okay, the department is stretched like every service but the hospital staff majority were very caring and helpful.

Post natal wards/staff are awful. Thought I’d giv them another go with second child as I’m from the NHS and I appreciate it’s not always as u see it. But it’s was awful LABOUR WARD ANTE NATAL ARE GOOD THOUGH

Dear Maternity Team at Princess of Wales unit - Heartlands Hospital, I wanted to take a moment to express my deepest gratitude for the exceptional care and support you provided during the birth of our child. Your dedication, expertise, and kindness made a world of difference during this special time for our family. I would like to extend a heartfelt thank you to Claire on the Aspen ward, Sabah and Ateefah in the delivery suite, and Mya & Emma on Cedar, for their outstanding professionalism and warm, compassionate care. Your attention to detail and reassuring presence made us feel truly valued and at ease. Moreover, I am immensely grateful to all the other staff members at the Princess of Wales Maternity Ward who contributed to this positive experience. Your collective effort and commitment to excellence do not go unnoticed. Thank you once again for your invaluable service. You have left an indelible mark on our lives, and we will forever cherish the memories created under your care. Eddie Jones

Our daughter was transferred here from Russell’s hall on Friday 15th sept she had to have emergency c section on sat 16 sept at 27 weeks the staff have been amazing so far even sorted everything out so her partner could stay with her until they discharged her yesterday after an extra day as she got upset about leaving him yesterday hoping he will be transferred back to Russell’s hall soon but until he is we know he is in the best possible place with the neonatal team THANKYOU FROM THE BOTTOM OF OUR HEART

Came in for induction on the 17 th august but the baby decided to come on his own the midwives where absolutely amazing day and night shift,special thank you for the ones helping with the delivery couldn’t be more grateful

I had my twins here I was nervous at first because I never been to this hospital before but I must say best experience ever the staff was amazing so supportive and caring and Thankyou for bring my healthy twins into this world 🌎 ❤️