I rarely feel the need to write a poor review but I just had an awful experience in here with a staff member. It started off badly when she rolled her eyes when I ordered my drink (nothing fancy just a filter coffee with hot oat milk). And then when I simply asked if the price was “eat in” she proceeded to rant at me about how she wouldn’t dare charge me extra and got really rude and indignant. I had been happy and smiling throughout the whole interaction. As someone who works as in hospitality and serves customers and coffee I know how hard it can be and how horrible it can be with a difficult customer. But I would never talk to a customer the way she spoke to me when I had been nothing but pleasant. You can excuse a bad day only so much, and now this interaction has really affected my day negatively.

Dirty and chaotic- all the tables and floor littered with trash and when you tell the staff they just tell you they know but the manager won’t hire anyone else to clean. I’m a big pret fan (the three stars are for the food etc) but this is an embarrassment.

As a Pret subscriber, I drink the same drink daily in the local Pret shop. But in this shop, I cannot feel the coffee taste even though I order a double shot of coffee. The lady who severed me was so friendly, but others were not. Imagine people who are not Pret subscribers, and they have to pay around 4£ for a cup of coffee like this.

Been here numerous times to buy food (sandwich etc) for flights. I usually visit in the mornings and they are open early, are generally efficient at the tills and well stocked in the mornings. Food is normal Pret sandwiches and salads of the same standard as other Pret stores. On the last visit I was very pleased they are serving again the baguette of brie, tomato and mozzarella which I still can’t get at my local Pret. My baguette was lovely and fresh and my husband had the bacon/egg baguette, which he enjoyed. I also had a mango/lime pot and a dark chocolate and almond cookie (these are lovely). One disappointment if coming for breakfast is that Pret has stopped making porridge with non-dairy milk (no idea why as plant eating is on the increase). Although there is seating in this store it is quite cramped as it is always busy with people queuing and the seats are around the queue/entrance so not the most relaxing places to sit and eat and wait but great for take-away.

Good coffee, very friendly service, And i was positively surprised by their sustainable and healthy selection of plantbased foods. Several really tasty looking vegan options

Lots of choices available in terms of sandwiches, hot breakfast, fruit and yogurt. Good variety of croissants and cookies. The almond croissant is delicious, I love it. Coffee isn’t great, but that’s common in every Pret shops.

Appalling service, clearly had staffing issues and till problems but after waiting 15 minutes to pay for a sandwich and be told they wouldn't serve our queue? Unbelievable? You had one job to do! Take my money! clearly that was beyond your abilities. I can understand if you're under pressure but accept the fault don't just ignore it.

I review the big pret in the lounge here. Had a macchiato and babycino. Although staff are polite and supportive the quality of the coffee and service suffer at the expenses of cheap and quick take-away service, a dirty place where nobody cleans the tables and lack of seats. Coffee is served in take-away cups without any regards for the environment. Staff serve cold coffee and don’t understand what a macchiato and babycino are (except pouring warm milk in the cup). It sounds like management are interested in numbers and profit without queues and don’t understand quality and customer experience. I don’t blame the staff but management for poor service and working practices! You need to learn from the Italians!

Handy big shop ... if you want to buy anything before to board the plane or take away food.... the place is big bit there not many tables to accommodate people seating... you have some charging points for your phones, tablets and computers. Prices are the same as any shop Service could be a bit stressful They don’t clean often the tables..

my flight are always super early here in stn but the service are so good! they even bring the coffee to you! thanks for the service!

PLEASE LOOK HOW MUCH THEY CHARGE AND WHAT YOU GET 🙏🏼 They advert a Carmel latte which looks amazing on picture - with cream etc but I got a simple coffee latte. The lady didn’t asked me or explain that the price £4.25 is for club card members - just charged me £4.60 when I resigned she charged me £ 4.25 and gave it to me later a simple coffee latte which I should pay only £3.90. Very poor service.

Only place open on bank holiday evening which is a bonus. The vegan meatball wrap was okay not amazing, the hoisin duck was good and the hot chocolate amazing(popcorn one). Also tried salmon sandwich and it was standard. Quite expensive as to be expected at an airport. Staff quite uninterested.

What I feel appriecated with this store in Stansted Airport is the staff's customer service, especially when the girl sitting at the opposite to me overturned her full coffee on my side and made my backpack and laptop bag wet without feeling guilty, the staff tried his best to take care of both of us and would like to treat a cup of coffee for free(I didn't accept the kindness due to the tragedy happened on me). Felt aweful but better now.