3/5 Ann H. 1 year ago on Google
Our
family
popped
in
here
for
lunch
during
our
stay.
It
was
coming
up
to
nearly
am
hour's
wait
from
ordering
food
until
the
last
meal
was
served.
Sadly,
it
was
the
children's
meals
that
was
surprisingly
served
last
which
worsened
the
situtaion.
After
having
waited
40
minutes
for
the
food
initially
we
enquired
into
how
long
it
would
be
until
the
food
would
be
served
and
were
told
7
minutes.
After
another
10
minutes
we
asked
the
manager
who
said
they
were
very
busy
which
was
quite
concerning
given
the
restaurant
was
about
quarter
full
(see
attached
photo
taken
several
moments
after
speaking
to
the
manager.
A
minor
criticism
was
that
we
had
to
ask
several
times
for
various
condiments
and
at
no
point
did
any
staff
approach
us
to
check
everything
was
okay
with
our
meals
(coincidentally
which
would
have
eliminated
the
condiment
issue).
When
we
received
the
bill
they
had
applied
a
the
full
service
charge.
I
did
not
want
to
create
a
fuss
about
this
at
the
time
as
there
was
one
member
of
staff
who
was
absolutely
superb.
Friendly,
attentive
and
worked
really
hard
making
sure
that
customers
were
looked
after
-
I
even
made
a
note
to
take
his
name
which
was
'Manny.'
It
did
not
feel
right
that
all
the
staff
would
lose
out
because
of
what
appeared
to
be
a
logistics
problem.
My
son
has
been
in
contact
with
Cafe
Rouge
to
try
and
come
to
and
resolve
the
matter
as
my
son
made
a
complaint
about
the
service
was
made
to
Center
Parcs
about
Cafe
Rouge
on
my
behalf.
Unfortunately,
the
manager
attitude
was
to
say
that
we
were
told
when
we
arrived
that
we
were
told
there
would
be
a
45
-
50
minute
delay
on
food
service.
There
were
nine
of
us
in
our
party
and
can
confirm
nobody
was
told
this
information.