2/5 Arjen L. 1 year ago on Google
I
would
so
much
have
loved
to
give
a
stellar
review-
much
more
fun
to
regale
a
bad
experience.
But
here,
unfortunately,
we
are.
Two
stars.
First,
the
good
part:
the
accommodation
looks
really
nice,
both
outside
and
in.
The
staff
is
very
friendly.
But.
My
impression
is
that
current
staff
have
no
real
experience
in
this
line
of
work,
and
have
had
barely
any
training
or
instruction.
Several
issues
occured,
and
none
were
solved
by
the
staff
without
me
begging
and
pleading
and/or
handwalking
them
through
solutions.
Issue
1:
Checking
in
was
very
hard,
because
of
an
issue
that
could
have
been
easily
resolved
Issue
2:
A
late
arrival
was
refused
check-in
because
of
the
same
(already
resolved)
issue,
suggesting
that
no
correction
had
been
made
in
the
system,
and
no
information
had
been
relayed
from
shift
to
shift.
Issue
3:
After
it
had
been
confirmed
that
my
room
would
be
available
the
next
day,
I
returned
late
in
the
evening
to
discover
that
it
actually
was
not.
Issue
4:
Staff
knew
there
was
an
issue,
had
my
phone
number
and
could
easily
have
called
me,
but
left
the
issue
for
me
to
discover
too
late
in
the
evening
for
me
to
make
good
alternative
arrangements.
Issue
5:
The
room
had
not
been
cleared
out,
my
backpack
and
dirty
laundry
were
still
in
the
room,
it
was
hard
to
convince
staff
to
risk
bothering
the
new
occupants
of
the
room,
and
at
least
retrieve
my
luggage
so
that
I
could
on
on
my
merry
way
(I
ended
up
sleeping
on
the
floor
of
a
church
hall-
so
all's
well
that
ends
well,
and
five
stars
for
both
the
vicar
and
the
Church
of
England
;-)
)
I
truly
believe
that
this
was
no
ill
will,
but
also
that,
since
so
many
things
were
botched
so
weirdly
by
so
many
people,
that
the
issues
there
are
structural,
and
this
might
happen
to
other
people
as
well.
And
no
worries
about
me,
I
am
resilient
enough
to
figure
something
out,
but
imagine
a
teenager
who
in
the
morning
hears
that
they
will
be
accommodated,
and
when
they
return
are
told
that
they
need
to
leave.
Without
their
luggage,
and
without
having
another
place
to
go
to.
It's
just
not
responsible.
Seriously,
YHA,
sort
this
out,
because
it
is
a
disaster
waiting
to
happen.