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Creams Cafe Stevenage image

Creams Cafe Stevenage

Cafe Ice cream shop Dessert shop

👍 Creams is always great !!! Only thing I will say that if they give little bit attention on cleaning that will be great, for example their ice cream dispenser even customers can see that it has lots of milk spilage that's just needs quick wipe nothing much but none of staff on till were bother. Some... People often mention order, staff, service,


Address

Roaring Meg Retail Park, Great N Rd, Stevenage SG1 1XN, United Kingdom

Website

www.creamscafe.com

Price rating

$$ $$

Rating on Google Maps

3.00 (348 reviews)

Open on Google Maps

Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: order (8) staff (7) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Helen M. 5 years ago on Google
    Revolting. Went in this afternoon with my husband and children. Tables were uncleared, two staff wearing dirty clothes as if they had rubbed dirty hands down their sides. The kitchen was overflowing with rubbish. I noticed a member of staff wiping some cups with what looked like a grubby piece of tissue, then pouring coffee into the cups and bringing them over to our table. I refused these and asked for a refund as I didn't want to eat somewhere so unhygienic. Our children had already eaten their ice-cream and had their drinks by this point - my daughter pointed out later than her milk had tasted funny so I assume this was also a dirty glass. The member of staff I spoke to said that their dishwasher was broken and they had been unable to clean the cups properly since the morning. She said that they had asked Head Office if they could shut for a couple of hours to sort things out but they had been told not to. Several others were also complaining and asking for money back. The staff told us that they were going to close for the day due to the problems they were having, but when we walked past later it was still open.
    2 people found this review helpful 👍

  • 4/5 Kunal M. 4 years ago on Google
    Creams is always great !!! Only thing I will say that if they give little bit attention on cleaning that will be great, for example their ice cream dispenser even customers can see that it has lots of milk spilage that's just needs quick wipe nothing much but none of staff on till were bother. Some of their staff are behaving like they works for free. I have visited on Saturday 9th February I don't know name of girl working on floor she was really great on service. I have given 4 star only for her service or else it's 3 star only. So well done to her.
    2 people found this review helpful 👍

  • 1/5 Shanise L. 4 years ago on Google
    Have been a regular customer here for the past few months, we go pretty much every week and never had a problem. Although I was not happy this time. Firstly while ordering my food this lady who I thought was the manager was telling the cashier to stay late and was arguing to why he couldn't stay late while he was half way through taking my order. Very unprofessional!!! Then when our food arrived, I had a huge long hair in my icecream and my partners waffle wash all mush looked like the strawberries had been sitting out the fridge for days. DISGUSTING. When I asked to speak to someone the same lady who was asking the cashier to stay late came over and all she could do was offer to 3 scoops of ice cream to take home. I was disgusted she couldn't give me a refund. She was rude and was clearly new as we have never seen her before. I will not be returning here and I will warn all family members. Customer service is awful.
    2 people found this review helpful 👍

  • 5/5 Gary F. 5 years ago on Google
    Spacious and clean, big choice of desserts, but a tad pricey. A good place to go for an occasional treat.
    1 person found this review helpful 👍

  • 5/5 Charlie L. 3 years ago on Google
    I feel like I don't even need words for this review, the picture speaks for itself 😂 feels like you have to wait a while for dessert but it's not as long as you think, and when they come out like this,you realise why! Best desserts around 😍

  • 2/5 Emily M. 3 years ago on Google
    Only ever had a takeaway from here, so I can't comment on the dining service. The desserts are tasty but so incredibly overpriced!! I had the tiniest portion of cookie dough yesterday and some soft ice cream for nearly £9. They also didn't put any banana in my "sundae" so it was essentially 2 scoops of ice cream and some chocolate sprinkles for another almost £9. I wouldn't order from here again unless they had deals on. They also took quite a long time to prepare the order given that there's hardly any prep to do.

  • 1/5 Bethany T. 3 years ago on Google
    We ordered from Deliveroo. It took over an hour to get here. When it finally got here, there was no pepsi max bottle which was £3.50 and no milkshake which was £6.25. Both the cookie dough and waffle was cold. Had to warm up our food. When we tried calling creams they are not answering our calls. Disgraceful, don't know why we bothered even ordering from here in the first place. Never hear anything good.

  • 1/5 Olivia M. 3 years ago on Google
    Incredibly rude staff, rang beforehand to ask if i would be able to order close to closing time for a takeaway milkshake which they said was fine. We arrived before 10 as agreed and they were incredibly hostile and took 10 minutes to even come out from the back to speak to us just to say we couldn’t order. It would have been so much easier had they said that they wouldn’t be able to take our order in the first place. Terrible customer service.

  • 1/5 Tom P. 2 years ago on Google
    Ordered on uber eats and waited 2 hours for it. Saw that uber went to collect the order 3 times but creams didn't hand it over to the driver. They then closed the shop as the 3rd driver had arrived meaning he couldn't get the order. Called the store and they blamed uber eats who claimed they attempted to collect several times when I contacted them. Very disappointed.

  • 3/5 Monika Y. 4 years ago on Google
    Food lovely as you can expect. Portions really big, hard to eat all. Sticky toffee pudding was well too sweet, pure sugar...couldn't eat all. Me and my husband get waffles and both of us didn't get all what was in the menu. Each of us has missing bits on the plate so they had to take it back. The time of waiting....35 minutes!!!!! But not .any people was there to expect such a slow service. Not a big fun of the place, sorry...


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