The Aquatic Warehouse image

The Aquatic Warehouse

Aquarium shop Tropical fish store Pond fish supplier Pond supply store Marine supply store

🫤 I've visited this store on a couple of occasions and on my first visit was impressed with the range of fish on offer and the store in general. However, on visiting today I noticed like others have done before me lots of dead or dying fish. I saw one poor Cory on his side, clearly stressed, dying. Th... People often mention fish, staff, friendly, good, pond, shop, tanks, today, time, helpful,


Address

Birchall Ln, Cole Green, Hertford SG14 2NR, United Kingdom

Website

www.theaquaticwarehouse.co.uk

Contact

+44 1707 391196

Rating on Google Maps

4.50 (394 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 5:30 pm
  • Sunday: 9:30 am to 5 pm
  • Monday: 9 am to 5:30 pm
  • Tuesday: 9 am to 5:30 pm
  • Wednesday: 9 am to 5:30 pm
  • Thursday: 9 am to 5:30 pm
  • Friday: 9 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: fish (47) staff (18) friendly (16) good (13) pond (12) shop (11) tanks (11) today (10) time (10) helpful (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Jamie T. 1 year ago on Google
    I've visited this store on a couple of occasions and on my first visit was impressed with the range of fish on offer and the store in general. However, on visiting today I noticed like others have done before me lots of dead or dying fish. I saw one poor Cory on his side, clearly stressed, dying. There were lots of fish reminents or dead fish themselves being devoured by others. This isn't just in the tropical section, it was in the goldfish too. The fish had clearly been there dead for some time. There weren't any staff on the shop floor. I went to the store with purchasing some Cory's in mind. I left with nothing, I would like to have purchased some brochis Splendens but after what I saw, as a fishkeeper, I couldn't risk it. Bit expensive too.
    4 people found this review helpful 👍

  • 5/5 Jared Y. 5 years ago on Google
    The staff are friendly, helpful, polite calling me "sir" and "gentleman" and they seem to know their stuff. This establishment also has a "family run" vibe. They have a wide range of products, ranging from freshwater fish to salt water fish, including everything needed to setup and maintain your own aquarium. This fish shop is the only fish shop that I would recommend to other fish owners or those wanting to become a fish owner.
    2 people found this review helpful 👍

  • 5/5 WheelsandWisdomUK 2 years ago on Google
    It takes me 1 1/2 hours or more to get there depending on traffic but fish stock is always good knowledge is great I go there once a week for my live food etc the fish I have brought up to now have been great only place I use scotty the trucker
    1 person found this review helpful 👍

  • 2/5 Victoria I. 1 year ago on Google
    Came by as its ages since we visited last. Good variety of fish bit there was a problem in the black goldfish tank with one fish with what looked like dropsy and gasping for air and several fish with cotton wool on their sides. The staff didn't seem too bothered about it. A cursory check on all the outside tanks would have highlighted this immediately.
    1 person found this review helpful 👍

  • 1/5 Alex R. 11 months ago on Google
    Today I visited aquatics warehouse in Hertford and was very alarmed at conditions they wore keeping turtles in there. There was around 20 musk turtles in one tiny tank with 0 animal and species requirements met. They had no basking or resting area, they wore in rather deep water for them with no basking lights. Basically they wore kept same as fish. But the worse part more then half of them had bite marks all over their necks and couple had missing toes and limbs from where they all been attacking each other. I’ve expressed my concerns to the member of staff and he said he knew nothing about it, ask to speak to store manager, waiting over 10 mins but he never made any effort or even seemed interested in talking to me, probably just as much as he was interested in turtles welfare that he was selling. The way they wore kept was very cruel and many of them wore injured.
    1 person found this review helpful 👍

  • 1/5 Seanie O. 8 months ago on Google
    Our pub Rose and Crown in Tewin, we built our pond with supplies from Aquatic Warehouse in Letty Green , we bought pond liner, pump and a waterfall, we used the pond service for years , probably £1000’s , we didn’t know about our outstanding bill , pubs are struggling to survive, but we found a dead fish in our pond straight away we called Aquatic Warehouse but said we are owe money and they said you owe us money and they said no more service in our pub before the bill is paid , they are fish living creatures and don’t give a flying feck until their get there money !it hurts , more fish can die , you can at least look at the pond and simple solutions to keep the fish alive, you should look to our human responsibility and regard profits do the right thing and look after life , quaerere vitae
    1 person found this review helpful 👍

  • 3/5 Steve “Steve.H.” H. 2 years ago on Google
    Lots of fish and equipment..staff ok!. ( Not overly friendly..more interested if you are buying lots..prices can be very high). Given a choice I would go somewhere else.
    1 person found this review helpful 👍

  • 5/5 Anish P. 2 years ago on Google
    1st time today. Was welcomed and excellent service. All the guys were knowledged and offered alot of information. Bought several tropical fish. Now all settled in my tank.
    1 person found this review helpful 👍

  • 3/5 Naomi W. 2 months ago on Google New
    I don't know if today they were having a bad day or something but I was not impressed with this visit which does sadden me as I have always had a fantastic experience. I understand that fish can die at any point for a number of reasons but I saw way too many today for comfort and some had been there for a while judging by the remains in the tanks. I think a little more maintenance would have a massive impact on the livestock and customers experience and I hope that on my next visit, these points have been addressed.

  • 5/5 Rick E C. 3 months ago on Google New
    Absolutely amazing place, the owner & staff are very friendly and helpful, whenever I've needed advice, they always have been on hand to advise. I buy all my fish, food and tank stuff from here these days, and wouldn't go anywhere else. Highly recommended.

  • 5/5 Peter D. 9 months ago on Google
    1st time there today found all the staff really helpful will certainly go back, good job guys

  • 4/5 Laura W. 4 months ago on Google
    Really knowledgeable staff, good range of fish, plants and accessories. A couple of dead (small) fish in one tank that we saw and our kids found the smell a bit overpowering at first. Parking on the road if you can is probably easier than in the car park.

  • 5/5 Tina I. 1 year ago on Google
    We went to get some salt water fish. The young man who serviced us,10/10 👏for knowledge 10/10 👏for time he spent giving us reassurance of what we bought. Will be returning. Highly recommended all tanks were very clean 👌

  • 5/5 Kevin S. 9 months ago on Google
    Have worked in Hertford area for 14 plus years drive past this place on a regular basis, but never used it. Got to say when in for the first time last week for a simple thing of a bulb for the UV filter to my pond, Cameron was very friendly, very knowledgeable and I felt no pressure which is nice when you’re in sales yourself popped in again today for something simple met I believe the owner extremely friendly, very knowledgeable and on top of the prices are very good as well. Wish I knew about this place years ago would highly recommend. Good old fashion service, and reasonable prices whats not to like

  • 5/5 Claire S. 6 months ago on Google
    Great shop for all aquatic needs. Staff are very friendly and knowledgeable and willing to help where they can. The fish are fantastic quality, the tanks and equipment are very reasonable, there is ample parking as well. Highly recommend a visit :)

  • 5/5 Radu G. 11 months ago on Google
    What a great place. I didn't get a good look at the fish (I was afraid I'll get some, and really don't have anymore space for them) but the aquarium plant section is amazing. By far the largest selection of plants I've seen to date. Healthy. And affordable, realistic prices. Please keep it up!

  • 5/5 Jonathan N. 1 year ago on Google
    Great service and one of a very few local places that sells aquatic plants for my pond. Also received a 10% discount on them. Will be back for more.

  • 5/5 WILDatHeart81 U. 1 year ago on Google
    I have been purchasing my aquatics supplies from this little warehouse for the last 3 years, the staff and management are friendly and knowledgeable. Any issues I have had, have been swiftly dealt with. Very little issues with livestock, and a good selection of cold water, temperate and salt water types. Plants are well priced and available 99% of the time. Dangerous territory in the tank department as there's always a well priced 'upgrade' available :) I have never run in here for something they didn't have available. I run a temperate 215ltres tank bought and delivered by this establishment, my livestock have mainly come from here. I will be sad to be moving away this year as I have built up a good relationship with the staff here and I look forward to popping in regularly for supplies. I just want to wish them all the best for the future and thank them for all their knowledge and help over the last few years.

  • 5/5 Jade O. 1 year ago on Google
    Went there for the first time with my husband yesterday, they were really friendly and helpful with advising us on setting up our first saltwater tank. We will definitely be buying all our equipment and fish from them. Been to other places but were nowhere near as good. Fish look healthy. They've got a great selection of tanks and fish, and the miniature turtles are adorable x

  • 1/5 LaserAmazer 1 year ago on Google
    If you want to visit a well stocked shop but you don’t want to be greeted when you walk in, then this is the place for you! The older guy (could be the owner) couldn’t even lift his head from his mobile.

  • 1/5 Kevin H. 5 months ago on Google
    The salesman told me I had bought cheap Chinese rubbish (pond filter) and that standard fittings wouldn't fit. I went elsewhere, and of course standard fittings worked.

  • 3/5 Darrell W. 1 year ago on Google
    Good selection of fish although, a lot of tanks are not very clean and some tanks have sick fish. Staff are very helpful and everything you need for the hobby is available, just a shame the quality of the tanks/some livestock is letting it down a little.

  • 5/5 Tina C. 1 year ago on Google
    We visited here today, what a great place, stunning array of choice, everything you need is right here. The advice we received was incredibly accurate (I like to check because I've experienced total rubbish advice in the past), I did my homework before going to fill my 700ltr Community aquarium, the young gentleman who served us knew his stuff, Highly recommended friendly, happy staff. Thank you 😊

  • 5/5 Car F. 1 year ago on Google
    Great place. Glen and the team are fantastic. Jack so helpful. All very approachable good knowledge great selection of fish. Helped me rehome about 50 of my fish. I don't go anywhere else for my fish

  • 4/5 Shazzie c. 1 year ago on Google
    Lovely knowledgeable people to help you learn about fish keeping. Well stocked store good choice of fishes.

  • 5/5 Paul M. 1 year ago on Google
    Popped in on Monday and spoke with a very experienced man called Paul. I had a box filter system for a pond and needed a uv light and other bits, I didn’t really have a clue. Paul sorted it all out and even cut down piping and glued pipes in place for me, despite being very busy at the shop. A real old school customer service experience. I won’t ever go any else from now on. A truly great experience and such friendly staff. Thank you so much.

  • 5/5 Stephen M. 1 year ago on Google
    Staff always helpful and friendly, willing to give you advice on anything related to your fish or aquatic life.

  • 5/5 dilara m. 2 years ago on Google
    First time there today and must say what a amazing store, owner and staff very helpful, store was spotless, have everything you could want, great selection and all very well priced even better then online, fish and plants all in very good health which says a lot, we definitely be returning and recommending.

  • 5/5 Grace Bethany S. 2 years ago on Google
    The best aquatics shop in the south of England! We have been to over 100 different aquatics shops and this one is head and shoulders above the rest. Their stock is varied so you will always find something that suits your needs. The shop and tanks are always clean and well maintained. The staff are impeccable, friendly, professional, knowledgeable and always a good laugh. We have built up a good relationship with them all but especially Cameron. We go here from Kent eveyweekend for all our fish supplies. Live food is the best quality and is still alive 7 days later. We buy top quality flake, colour enhancer food, pleco wafers. Huge selection of live and plastic plants. We have also bought brilliant tank decorations. I am even eyeing up some beautiful koi for our pond when the weather is warmer. Thank you Paul and Glen for building such a great business!

  • 2/5 Charlotte 2 years ago on Google
    the staff here are welcome and nice, a tad expensive but nothing shocking. amazing range of fish and products. but, every time i come here i always see dead fish in the tanks, fish that have clearly been laying there for a long time and are being eaten by the other fish. today i was a goldfish in with the turtles. and bettas don’t have heater, some of them are dead and have little to no space. i love it here but the animal abuse is not it

  • 5/5 Louise H. 2 years ago on Google
    Came in for a few bits this afternoon, not been here before, staff friendly and couldn't be more helpful. Wide selection of all things you would ever need fish related. Our new go to stockist. Nice ride out from stevenage too!

  • 5/5 James W. 2 years ago on Google
    Went here today to sort out my pond. Cameron was so unbelievably knowledgeable, helpful and friendly. I can't recommend this enough. Will be getting all future pond things here!

  • 5/5 Sue A. 2 years ago on Google
    Amazing place with friendly, knowledgeable staff who are prepared to go the extra mile

  • 5/5 Florin H. 2 years ago on Google
    My favourite shop. Enormous diversity of fishes and tools for aquariums. All the team at this shop are allways there to help and friendly.

  • 5/5 Stephen C. 2 years ago on Google
    I like this shop as they have the knowledge to help and have the products to help set up really nice tanks and ponds.

  • 5/5 Paul M. 2 years ago on Google
    Great range of fish and equipment. Knowledgeable staff. Never go anywhere else since I found this place.


Call +44 1707 391196 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store shopping

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