Pets at Home Letchworth image

Pets at Home Letchworth

Pet store

One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles. People often mention staff, helpful, advice, cats, friendly, good,


Address

Unit 5 Cotton Brown Park, Jubilee Rd, Letchworth Garden City SG6 1UP, United Kingdom

Website

community.petsathome.com

Contact

+44 345 600 1329

Price rating

$ $$$

Rating on Google Maps

4.30 (499 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 7 pm
  • Sunday: 10 am to 4 pm
  • Monday: 9 am to 8 pm
  • Tuesday: 9 am to 8 pm
  • Wednesday: 9 am to 8 pm
  • Thursday: 9 am to 8 pm
  • Friday: 9 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: staff (16) helpful (12) advice (8) cats (8) friendly (6) good (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Joanna D. 1 year ago on Google
    Staff giving different advice on animals, 2 fish have died within days of each other, gone in for advice to be told everything we have been doing is wrong even though it was their instructions when purchasing. The blonde woman with short hair and glasses is very rude and condescending and tries to make you feel stupid for listening to the care advice of her colleagues. I have dealt with this woman twice and each time the same, and never a name tag on either
    1 person found this review helpful 👍

  • 5/5 Shirley T. 1 year ago on Google
    Very helpful and friendly staff. Had what I wanted and assisted with sizing for coats for dog.

  • 5/5 Melanie C. 5 months ago on Google
    Very helpful choosing new food... Carol certainly knows her stuff 👍😁

  • 5/5 Danielle B. 4 months ago on Google
    Absolutely amazing with my dog he had an operation for a lump and they looked after him really well. Very friendly 😊 x

  • 5/5 Michelle D. 8 months ago on Google
    Fantastic receptionists, always go above and beyond to get me an appointment with the vet. Vet was thorough and calm when examining my nervous dog. Happy dog, happy owner 😄

  • 1/5 Alan 3 months ago on Google New
    Unhelpful staff, Carol was so unhelpful and didn’t want to help, it’s ashame because it just makes customers choose to buy from Amazon because there was no customer service or care on the shop.

  • 5/5 Lucy V. 5 months ago on Google
    I come here regularly with my toy poodle and the staff are always so helpful and welcoming. Not only are they knowledgeable about the products, but they have a lot of patience (sadly there’s always rude customers when we come). Very grateful to all of the staff here!!

  • 4/5 Michael T. 3 months ago on Google New
    Friendly and helpful staff, just joined vip (free) and gotten loads of discounts. Seem to have almost everything you would want in there. The groomers only do dogs unfortunately, so my cats had to go elsewhere.

  • 5/5 Gerry L. 1 year ago on Google
    Excellent service. Excellent treatment. Very good price Will definitely use again. Gerry.

  • 5/5 Curtis H. 1 year ago on Google
    They had the specialist food we needed and had a grooming service too. Staff were knowledgeable and efficient as always.

  • 5/5 Julie B. 10 months ago on Google
    Realy helpful friendly staff. They were so good with my dogs. Everything I needed was in stock.

  • 4/5 Tracy I. 10 months ago on Google
    Like most of its stores, nothing special. Has Rabbits, Guinea pigs, Hamsters, Rats & Fish for sale. Plenty of parking. Doesn't have a Cat Rescue bit like some stores but does have an Adoption centre. Has vets & groomers in-store.

  • 5/5 Adam W. 8 months ago on Google
    Great discounts when you use the app. Paid £2.70 for dog food 75% off, loads of vouchers on the app. Good service and advice given when asked about our dog who was having trouble with food. All sorted after speaking with the staff.

  • 1/5 Tony M. 1 year ago on Google
    Rude and unhelpful staff. Not interested in helping or offering advice. Girl on the checkout was more interested in twiddling her hair.

  • 2/5 Victoria s. 1 year ago on Google
    Omg sold me 2 male gueina pig even though I explained I had a male.this lead to them fighting.badly.I was new to gp and though these ppl knew what they were talking about.also they sell cages way to small for adult piggys.and chew made of sawdust and honey.all of which is bad for gp.if you complain your basically ignored.

  • 4/5 Rita B. 1 year ago on Google
    We like to come here. Sometimes if feels like that they are short of staff on the shop floor, but if you find a person they are all really nice. There is a lady, with a short (usually colourful) hair, I'm sorry forgot her name, she always kind and very helpful.

  • 5/5 Theresa T. 1 year ago on Google
    Love this shop! Stuff are super friendly and always helpful!

  • 3/5 Jamie T. 2 years ago on Google
    Decent branch of Pets at Home. Wide selection of good. Aquatics section quite large and a wide range of supporting products available. Prices for fish are cheap, though that is usually at the cost of quality. Prices for supporting goods expensive. Rodents, rabbits and reptiles also available for purchase. Mainly focused on cats and dogs though.

  • 3/5 Liam T. 1 year ago on Google
    The bugs I buy for my bearded dragon are either often out of stock or quite often dead... not particularly great for her. So I only use this place as a backup in case I need more bugs quickly.

  • 3/5 Carol P. 1 year ago on Google
    It's ok bit pricey. I only use it if I can't get cat food anywhere else. Staff are lovely and helpfull

  • 5/5 graham s. 1 year ago on Google
    Found staff really helpful got a new puppy and they helped me with all that I needed to get started

  • 5/5 Glenda M. 1 year ago on Google
    Large free car park on the retail estate. Stocks a good selection of pet products. Vets and groomers on site. Have not used these so cannot comment on how they perform. Staff are very helpful and will also check the Internet if something not available on the shelves. Have also used the collection service which was good with most things available to collect in 1 hour. Staff will always help you take heavy items to the car. Good vip card with benefits.

  • 2/5 Denis D. 1 year ago on Google
    For four years I have used this vet. About 3 years ago I took one of my cats about an eye problem, to be told no problem! The cat now cannot see properly out of that eye. The cornea is glazed. I have also purchased Advocate for both cats without question and being up front with the cats weight. Now the vet in her wisdom does not seem to believe my weight quotes and wants both cats bought in to be weighed before supplying medicine. After 3 years. Therefore I will no longer be using their services. Which is a shame.For something like 3 years they have monthly supplied without question the medicine. I'm loath to take my cats in because of the stress to them.

  • 5/5 Ben M. 1 year ago on Google
    We've been coming here since our puppy was 2 months old. Lovely staff and always very helpful when it comes to advice and guidance.

  • 5/5 George H. 2 years ago on Google
    Great team always willing to help out, I was asking questions about leads and they had answers for everything

  • 4/5 Andy B. 2 years ago on Google
    Fine, friendly staff, clean, organized and well managed. Little bit expensive in places but that's consistent across the chain

  • 4/5 Chris M. 2 years ago on Google
    Pets at home offer plenty of choice when it comes to looking after pets. Not just for cats and dogs but reptiles, aquariums, furry animals and much more. I have always found the staff knowledgeable and very helpful.

  • 1/5 Sally 1 year ago on Google
    The enclosures are far too small and they give out such poor advice when it comes to rabbit and gerbil care. Please seek advice on Facebook groups that are experts in your pets.

  • 5/5 Chris M. 1 year ago on Google
    Great place and really Friendly staff get everything I need for my dog.. Excellent

  • 5/5 Emma L. 1 year ago on Google
    Always pleasant staff, knowledgeable about their stock and always have treats on hand and some spare cuddles for my pup🐕

  • 4/5 Lindsey D. 2 years ago on Google
    A good sized shop with sections for lots of different pets. Sometimes when we go, the aisles can look a little bare, I don't know if that's because of the time we go, however can usually get exactly what we want. The staff are really helpful and friendly.


Call +44 345 600 1329 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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