Third time it's happened that I phoned through my dogs treatment to be picked up 4 days later. Husband went in to collect 5 days later- and no record of ordering! Was told at counter he couldn't order it again right there- he had to phone it through??? He got home and I called. The girl on the counter didn't even know how to spell my dog's name Arthur. I had to spell it out. Dear God. This is the last I'm picking up from them. Unbelievable in the extreme of unprofessional and incapable behaviour. And no apologies either!!!

I shop here regularly for supplies for my British Shorthair. It's clean and well maintained, the animals look happy and their pens always look clean and tidy. They have a huge selection of specialist food for animals here and essentials that every pet needs. Staff are always friendly and helpful, i enquired about the refund policy for pet food as I was worried if my British Shorthair wouldn't like her new food. They said as long as at least half a bag full is returned for a refund, you get your money back and the food goes to cats in shelters, how nice!

Well stocked. Always low on cat litter but I think that's a country wide problem. The vets are reasonably priced as well. They have free treats for dogs at the tills and a 'Pick a Mix' for dogs as well. A good selection on leads and it's the go to place to buy all your puppy and kitten needs. I went there for all 4 of my pets items! Car park is big as well.

Very handy to pop in, polite and happy staff

She loves her new sqeeky nice new treats to not many collars in their my summer happy

Thank you to the team for the help and advice buying our first fish! We had some problems with the fish after a few days and David was excellent with advice and next steps - thank you!

Spoke to a vet for some information about buying a product to collect urine to check if my cat had an infection . She just kept saying they were nothing to do with the shop and my cat wasn’t registered there and they shut at 1 anyway . Really found her rude and unhelpful. Just because my cat isn’t registered there doesn’t mean she won’t be in the future . Being Saturday I wanted to be able to go to a vets on Monday with at least knowing if my cat had a urine infection which I suspect she does . I definitely won’t bring her there

Very helpfull and friendly staff. It is a large store, and caters for most of your household family friend's. They have a onsite veterinary and groomers. It's a grate store, and I travel much further than I need to just to got to that store.

I practically live here so only fair I review. This branch is wonderful. But pricey sometimes but always great stock available. Staff are super friendly and very knowledgeable. They remember you after a few visits and always ask about your animals. Having the groomer and vet on site is also mega convenient. Decent branch 👌

Came in to buy things for a new puppy as she's nearly ready to go out and about. Was met by Lee when we were deciding between harnesses and she was excellent! Talked us through the various VIP club benefits, answered all our questions and upsold superbly with a great knowledge base and no pushy techniques. Ended up buying a new bed, 2x crates (2 cars!) Harness and food! With new member discounts and puppy discounts through the app I couldn't be happier!

Got a new puppy. All of the staff were very helpful. Lots of discounts by using the app. Thank you

Very friendly service and well stocked for all your pet needs. Good amount of car parking available too.

Another awful experience at the Hertford store. Wouldn’t honour the sale items I wanted to purchase and instead stood in front of me in a packed store to tell me they legally didn’t have to do anything about it. Awful service again. Extremely embarrassing as well as frustrating. Wasted an hour in store. Contacted them via email and a month later still no reasonable solution. Awful.

Best place locally for pet food and such. Staff are friendly and knowledgeable.

Very helpful and compassionate when my dog was very unwell and the prognosis was bad. She has now been diagnosed as diabetic. She is on one injection a day with no problems. Bounces around with a renewed interest in life

Tina is amazing! So knowledgeable, friendly and helpful. Thank you for guiding us on what we needed for our new puppy!

I get all the information that I needed to buy 2 cold water fishes and a really kind and respectful customer service from all staff member. A 5 star for all the staff members and specifically to Lee who was very kind to listen all the information I had about the tank and giving me all the best advice to not make a stressful journey until home for the fishes. A good communication is made buy good manners, trying to understand what is the costumer needs while together we can find out the best for our pets (the fishes in this case). Thank you, really appreciate it

The vets4pets in this store is chaotic and the staff are rude and dismissive. The vet is unwilling to listen and does not appear to always put the animal's best interest first.

Pets at home and the attached vets 4 pets has been my go to pet place for quite a few years now. They always have what I need and the veterinarian treatment is great

I visited a couple days ago to pick up a click and collect. I had my hands full and lovely Tina offered to carry all my stuff to the car and put it in for me! Not part of her job at all but she offered and done it all with a welcoming smile. Thank you Tina for such great customer service. It was a good experience.

So helpfull friendly staff . Justa bit ofa nightmare to book I. My pups for their nails to be cut x

Friendly staff and good selection of things for all pets. There are also live animals from rabbits to rats with an area for cold and tropical fish. They sell live insects for feed. There is an in house vet and a dog grooming service.

My elderly friend, a regular customer at the Hertford Store, was told she had to apply online for a new card and that if she kept receipts a 10% discount could be retrospectively applied. She spent over £100 that day. I wrote to the head office asking about the situation for people like her who are not online. A month passed with no response so I visited the store and spoke to a manager. He told me they no longer issued cards, that the discount was only for new customers and that staff at head office were mainly working from home. There was no apology. I wrote to head office again and copied the Hrtford store as my friend had been given wrong information and was quite upset by this. I felt at the very least she had a right to expect an apology. More than a month has passed with not a word from either the head office or the Hertford store. In the grand scheme of things this may seem to be unimportant but it mattered to her and it is customers like her who keep this business going. I think it a pretty poor show that someone could not drop her a quick note and even worse that the two letters I wrote have received no response. it has been a most disappointing experience. This is an update to my earlier review, I am a little late in posting but in the interests of fairness I write this review.  Following further upsetting interactions with staff when my friend tried to get a discount applied - unsuccessfully despite trying to do as the manager said when I spoke to him - she was at the store on another occasion and asked if she had a card.  My friend explained.  The girl said they still did cards her colleague beside her said they did not.  The first girl ordered it there and then  and told my friend to let them know ifvshe didn't receive a card in 21 days.  10 days later she had a card.  This time I emailed and got a virtually instant response.  Emails came thick and fast after that.  In a nutshell: They apologised, They offered my friend a £20 voucher which was a little over what her original discount  would have been and was accepted They were going to ensure all staff were fully aware of all promotions etc They acknowledged that they need to consider those who for whatever reason do not use  the Internet or online facilities Although Pets At Home have acknowledged and compensated my friend, I would only give two stars given the effort energy and time it took to get a response and the upset my friend continued to experience until I sent my email, for something which in my opinion should not have happened at all.  I  never did get a reply to my old fashioned letters.