1/5 Johan D. 1 year ago on Google
Got
a
room
that
smelled
sewage.
Asked
the
staff
to
do
something
about
it
thrice.
We
checked
in
Friday
17
June
and
notified
the
staff
in
the
reception
the
same
day
that
the
room
smelled
nasty.
We
were
told
the
maintenance
staff
would
have
a
look.
The
day
after
the
smell
remained
and
we
told
the
staff
again
about
it.
We
were
once
again
told
that
some
maintenance
person
would
have
a
look.
When
we
came
back
to
the
hotel
later
during
Saturday
evening
the
smell
remained.
On
Sunday,
I
told
the
staff
politely
that
I
thought
their
resolve
to
remedy
the
smell
was
not
sky
high,
to
say
the
least.
They
then
offered
us
to
switch
room
for
the
very
last
night.
No
such
offer
was
made
earlier
and
why
I
asked
why
this
was
the
case
I
got
the
answer
the
"hotel
had
been
fully
booked".
It
is
really
none
of
my
business
whether
the
hotel
is
fully
booked,
particularly
since
this
hotel
is
a
part
of
a
chain
and
they
could
have
offered
a
room
elsewhere.
During
the
whole
process,
including
the
last
conversation,
none
of
the
3-4
different
staff
we
talked
to
offered
any
compensation.
The
impression
was
that
the
service
level
skills
of
the
staff
were
truly
subpar
for
a
hotel
of
this
kind.
A
natural
reflex
for
staff
at
a
hotel
that
like
to
offer
some
kind
of
service
would
be
to
offer
compensation,
not
necessarily
something
grand
but
just
something
as
a
gesture,
e.g.
vouchers
for
breakfasts,
discount
on
next
stay
etc.
But
nothing.