1/5 Madalena S. 2 months ago on Google • 1 review New
I
am
writing
to
express
my
deep
dissatisfaction
with
the
security
measures
at
Mosebacke
Hostel,
particularly
regarding
an
incident
that
occurred
during
my
recent
stay.
This
incident
has
left
me
profoundly
concerned
about
the
safety
and
well-being
of
guests
at
your
establishment.
On
24th
january
at
approximately
2
am,
an
older
man
was
given
access
to
our
room
by
the
hostel
staff.
Shockingly,
this
occurred
in
the
middle
of
the
night,
putting
the
safety
of
two
young
girls,
myself
included,
at
considerable
risk.
The
fact
that
the
keys
were
not
promptly
revoked
after
the
man's
initial
access
is
utterly
unacceptable.
When
I
approached
the
staff
about
this
distressing
situation,
their
response
was
both
dismissive
and
concerning.
They
claimed
that
they
failed
to
notice
the
man
entering
our
room
and
therefore
did
not
see
any
reason
to
retrieve
the
keys
from
him.
This
lack
of
vigilance
and
accountability
on
the
part
of
your
staff
raises
serious
questions
about
the
overall
safety
and
security
protocols
in
place
at
Mosebacke
Hostel.
Such
a
blatant
disregard
for
guest
safety
is
not
only
disappointing
but
also
unacceptable.
Secondly,
the
promotional
photos
on
your
website
and
booking
platforms
do
not
accurately
reflect
the
reality
of
the
accommodations.
The
disparity
between
the
images
provided
and
the
actual
conditions
is
highly
disappointing.
Guests
deserve
transparency,
and
the
current
misrepresentation
creates
false
expectations.
I
hope
that
this
feedback
prompts
immediate
action
to
rectify
the
lapses
in
security
at
Mosebacke
Hostel
and
ensures
the
safety
of
all
guests.