1/5 Novita Cahyani Harjono P. 2 months ago on Google âą 2 reviews New
Yesterday
I
stayed
for
one
night
in
room
1758.
I
traveled
with
a
travel&tour
company.
This
means
the
one
who
did
the
check
in
is
the
company
not
me
personally.
The
tour
leader
received
all
room
keys
from
the
receptionist
and
handed
the
room
key
at
7PM
to
all
tour
members
which
means
the
tour
leader
did
the
check
in
proces.
Suddenly,
at
around
11PM,
someone
knock
my
roomâs
door
âknock,
knock,
knockâ
without
saying
anything.
Me
and
my
mother
didnât
expect
any
guests.
We
have
lied
in
the
bed
to
sleep.
Just
imagine
in
the
middle
of
the
night
someone
knock
the
door
quietly
without
saying
anything.
Me
and
my
mother
were
scared
that
someone
would
robbed
us
or
pointed
gun
at
us.
We
didnât
answer
the
door.
I
would
like
to
call
the
receptionist
but
there
was
no
phone
in
the
room.
I
googled
and
searched
for
the
hotelâs
phone
number.
It
was
so
hard
to
get
in
line
with
them
because
they
didnât
answer
it.
The
third
times
I
called,
they
answered.
I
said
âIâm
from
room
1758
and
someone
knocked
my
door
can
you
check
it?â
The
receptionist
replied
âIt
is
from
room
service,
you
are
suppose
to
check
out
today
and
who
are
you
to
stay
in
this
room,
please
go
down
to
receptionist
by
bringing
your
identity
card
because
we
would
like
to
verify
you.â
I
said
âYou
should
call
my
tour
leader
or
contact
person
who
check
in
this
room
because
it
is
not
me
personally
who
check
in.â
The
receptionist
replied
âNo
madame,
you
have
to
go
downstairsâ.
I
was
curious
because
how
can
the
receptionist
disturb
its
guest
in
the
middle
of
night.
It
was
23:45
and
I
called
my
tour
leader.
My
tour
leader
went
down
to
lobby
and
asked
me
to
stay
in
my
room
until
he
arrived
in
front
of
my
door.
Five
minutes
later
after
my
tour
leader
went
to
lobby,
he
knocked
my
door.
I
opened
my
door
and
I
saw
the
hotel
manager
(not
wearing
any
uniform
just
wearing
a
black
t-shirt)
and
3
police
men.
My
tour
leader
said
âLetâs
just
go
down
to
lobby
together
to
give
what
the
hotel
(the
receptionist
and
the
hotel
manager)
want.â
The
hotel
manager
said
âYes
please
go
down
to
receptionist
just
one
of
youâ.
I
asked
my
mom
to
stay
in
room
and
I
bring
my
mom
and
my
passport
to
go
down
to
lobby.
The
manager
said
to
me
âBecause
you
refused
to
identify
yourself,
I
called
policeâ.
I
said
âI
never
refuse
to
identify
myself,
I
didnât
know
who
knock
my
door
and
it
was
not
clear
why
I
hadnât
check
in
because
the
one
who
did
check
in
is
the
tour
company
how
could
you
gave
the
key
if
you
hadnât
do
the
verification
on
the
first
place.
You
had
disturb
your
guest
in
the
middle
of
the
night
literally
at
12PM
now.â
The
hotel
manager
said
âIt
is
because
we
didnât
know
you
and
it
was
for
safety.â
I
replied
âIt
was
your
system,
It
was
your
problem,
not
me.
Now
I
have
give
you
my
identity
card,
you
could
not
say
I
did
not
cooperate
with
you.
You
did
have
poor
service
and
poor
management.â
The
hotel
receptionist
and
hotel
manager
did
not
even
ask
apologize
to
me.
Even
though
the
hotel
room
was
nice,
I
could
not
have
a
good
rest
because
of
this
event.