Rude and condescending personnel! Wanted to book an appointment and the person asked me to self-diagnose???

(Translated by Google) Got time with doctor first name A___S with lack of commitment and knowledge, who was most stressed and did a sloppy examination in an unnecessarily violent way, he has not even read my journal to get an overall picture! Not enough, so he sent me to do unnecessary tests that were basically pointless and only delayed my suffering. I suspect these tests Capio earns quite well on ?! I recommend going instead to St Erik's health center which is located on Fleminggatan 24 where I received a good response and an extraordinary help. (Original) Fick tid hos läkare förnamnet A___S med bristande engagemang och kunskap , som var mest stressad och gjorde en slarvig undersökning på ett onödigt våldsamt sätt, han har inte ens läst min journal för att få en helhetsbild ! Inte nog, så skickade han mig å göra onödiga prover som var i princip meningslösa och bara fördröjde mitt lidande .Misstänker dessa prover tjänar Capio rätt så bra på?! jag rekommenderar att gå istället till St Eriks vårdcentral som ligger på Fleminggatan 24 där fick jag ett bra bemötande och en utomordentlig hjälp .

Worst service ever. Don’t bother calling this place,

Denna VC med deras sk läkare må vara bland de värsta jag stött på. Missar eller medvetet inte lyssnar på vad patienten säger . Som kvinna håll dig därifrån .Sätter aldrig mer min fot på detta ställe då jag fick besked att jag har en mycket allvarlig auotoimmun sjukdom . Ngt som klåparen till läkare missade helt. (Translated by Google) This VC with their so-called doctor may be among the worst I have encountered. Miss or consciously do not listen to what the patient is saying. As a woman, stay away from it. Never put my foot in this place again when I was told that I have a very serious autoimmune disease. Something that the rag to the doctor completely missed.

(Translated by Google) Do not be acutely ill. Was refused to book an appointment. They only ask you to contact them again in a month as there are also no guarantees that they have time. Has a follow-up that is 3 months late. Edit: I became acutely ill because I did not receive help. (Original) Var inte akut sjuk. Blev nekad att boka en tid. De ber en bara att höra av sig igen om en månad då det inte heller finns några garantier att de har tid. Har en uppföljning som är 3 månader försenad. Edit: Jag blev akut sjuk för att jag inte fick hjälp.

1177 advised me to book a doctor's appointment at my GP because I have a fever, a thick runny nose, whooping cough, earache, impaired hearing, etc. for two weeks. The family doctor I listed here cannot be reached. The phone leads me to a chat with a nurse. Extremely time consuming and tiring. Leads to advice: lie high and use nasal spray. Meaningless. I was desperate and brought home a Mobile Doctor instead (expensive!). She diagnosed bacterial infection and ear infection and prescribed antibiotics. Capio Kungsholmen should be ashamed! Redo and do it right and HIT the patients. Have paid taxes for over 40 years, this is not acceptable.

En vårdcentral som efter att Capio tagit över förändrats så jag inte kan vara kvar. Otroligt oempatisk och okunnig personal från läkare, till sköterskor och de som inte presenterade sig över huvud taget när de skickade mig mellan olika platser. Gäller alla jag träffade utom de i receptionen. Och jag är relativt "ung" och talför. Tänker med sorg på de som är ännu äldre och behöver behöver hjälp, förklaring och ett vänligt bemötande i en situation när du är dålig, som du är vid ett besök på en vårdcentral. (Translated by Google) A care center that changed after Capio took over so I can't stay. Incredibly unempathetic and ignorant staff from doctors, to nurses and those who did not introduce themselves at all when they sent me between different places. Applies to everyone I met except those at the reception. And I'm relatively "young" and talkative. Thinking with sadness of those who are even older and need help, explanation and a friendly treatment in a situation when you are unwell, as you are during a visit to a health center.

Tricky doctors. Lack of doctors. GPs don't get in touch. Promises but nothing happens. Sending people via referrals long distances from their address where they live. Calling them and they don't have time to talk. Does not follow up on his patients as should be done. They have stopped using 1177. Have their own internet channel to chat with. If people don't have a mobile ID, it goes through the computer, but it's slow. Most often, people who know how to turn the computer on again. Not full time either, but everyone has to keep track of their times at all times. Changing doctors is often impossible as those who are there are full, they claim. When you get there, you hardly see any patients there. So something is just wrong there. Was told at the latest today, 16/12-23, by someone who called me, that it was impossible to enter their website. In my own test it was correct. Those I know seek other care, they say.

Bedrövlig vårdcentral där jag i dagar tvingades tjata om att få hjälp till ett barn som läkaren via chat inte tyckte behövde hjälp. Men det behövdes två antibiotikakurer och blev flera missade veckor av skolan. Usel vårdgivare som inte verkar vilja ha med patienter att göra - inte ens sjuka barn.

Capio, Terrible experience. Had Serafen as a healthcare center before, remembered absolutely fantastic staff and superb doctor (Strömberg). Now the health center was completely unrecognizable. Difficult to reach, had to wait and chat with staff for several days before I got an appointment with a doctor. Another doctor at Capio Go had made a diagnosis and arranged "his referral" to Capio Serafen, when I then got to see the doctor there, he contradicted the previous doctor's opinion, he was perceived as unpleasant overall (questioned, among other things, my choice of medical center because I did not live still on Kungsholmen). The doctor said that I should immediately go up to rehab Sabbatsberg, I went there and was told that they don't have drop-in appointments, but you have to make an appointment...so the doctor tricked me into going unnecessarily far (even though he knew I was in pain) . I will try to never again expose myself to going to a närkut or other healthcare facility without checking out a certain type of doctor first. Male doctors who may have traditions of treating women demeaningly, should not have female patients.

Unprofessional reception staff who were more interested in talking to each other than seeing patients. They sat having coffee and laughing and generally didn't seem to notice when the patients came in. Nice doctor who was good and knew his subject. However, we did not have a conversation before the examination itself, but went straight to the point, which felt strange and unreasonable. The doctor also based the examination on a form I had filled out and did not ask for any additional/clarifying information once I was there. The first thing he said was that the examination can be painful, something that neither suits nor makes you calmer.

(Translated by Google) Fast appointment, with a very serious, knowledgeable and nice doctor (T.A) with genuine commitment. Very grateful for a nice health center and staff. I don't usually apply for vct often, but am impressed how smooth this has been from chat to physical visit. Definitely 5 stars out of 5. //very grateful (Original) Snabb tid, med en mycket seriös, kunnig och trevlig läkare (T.A) med genuint engagemang. Mycket tacksam för en trevlig vårdcentral och personal. Jag brukar inte söka vct ofta, men är imponerad hur smidigt detta varit från chatt till fysiskt besök. Definitivt 5 stjärnor av 5. //mycket tacksam

Jag har bara bra saker att säga om vårdcentralen. Min läkare Tobias har alltid varit inlyssnande, hjälpsam och utmanar när det behövs. Alltid snabb på att svara och följer upp på ett fint och värdefullt sätt. Det finns både hjälp att få digitalt och fysiskt på plats. (Translated by Google) I have only good things to say about the health center. My doctor Tobias has always been attentive, helpful and challenging when necessary. Always quick to respond and follows up in a nice and valuable way. There is both help to get digitally and physically in place.

Det är ursvårt att komma i kontakt med läkare. Sköterskan i telefonen hänvisar till chatten för tidsbokning och vice versa. Uruselt. Blivit så mycket sämre sen Capio tog över. (Translated by Google) It is extremely difficult to get in touch with a doctor. The nurse on the phone refers to the chat for appointment booking and vice versa. Terrible. Got so much worse since Capio took over.

Denna vårdcentral är inte ens värd namnet, då till och med min kära husläkare sedan många år har sagt upp sig. (Translated by Google) This health center is not even worth the name, as even my dear family doctor for many years has resigned.

Slarvig personal, rörigt och ingen koll på vad dom själva bokar in. Inget bekräftelsesystem för bokade tider. Rekommenderar ej, välj annan vårdcentral.

Har haft en husläkare på Serafen i flera år och det har fungerat toppenbra. Nu sedan de blev Capio fungerar ingenting. Man kan inte komma i kontakt med sin läkare, utan en sköterska ska bestämma om jag kan träffa eller prata med doktorn. Bottendåligt!!! Måste byta vårdcentral. (Translated by Google) Have had a family doctor at Serafen for several years and it has worked great. Now since they became Capio nothing works. You cannot get in touch with your doctor, but a nurse must decide whether I can meet or talk to the doctor. Bottom line!!! Have to change health center.

(Translated by Google) Recommend that you sign up at another reception. Unpleasant treatment and long waiting times. (Original) Rekommenderar att ni skriver er på annan mottagning. Otrevligt bemötande och långa väntetider.

Have always been treated with care here, great place!

Unprofessional doctor and service! worst experience ever! Doctor cancelled appointment only 5 mins before the appointment and asked me to wait for extra month without any solution.

Case 1 (started August 16, 2023, ended August 30, 2023) 14 day wait for prescription renewal, unpleasant staff 14 days ago I called Capio Vårdcentral Kungsholmen to have the prescription renewed for a drug that I have been treated with for a chronic condition for some time. After a thorough investigation at the Medical Clinic at St. Göran's hospital was diagnosed and prescribed the associated medication (for life). For continued prescription renewals, I was referred to outpatient care, in my case Capio Vårdcentralen Kungsholmen, where I have been a patient for many years and where prescriptions for the same medicine were previously renewed without any problems. For two weeks I have had to come back and remind the VC that the prescription still hasn't been renewed despite the promise of speedy handling. I had already been informed at the first contact two weeks ago that I only had a few doses left. I've lost count of how many nurses I've had contact with over the past two weeks, each time having to explain the matter anew. No one seemed aware (despite several clear notes in the journal made by the previous person I had contact with). When I called again this morning, I was greeted by another uneducated and clearly disinterested nurse who arrogantly interrupted me several times when I tried to explain the emergency situation. At this point I asked to speak to a doctor and got an emergency appointment today. Unlike the nursing team, the doctor was both understanding and knowledgeable, and I got help quickly. The doctor apologized for what happened. Many thanks to the doctor, shame on all the rest of you! Case 2 (Doctor's visit 28 March 2023) Incompetent doctor The reason for the visit was a prolonged cold. The doctor seemed neither sufficiently knowledgeable nor interested in my problems. On examining my throat he commented to his student (who was allowed to attend without me being asked) that "the tonsils can be hard to see". I had to explain that this was mostly due to the fact that they had been operated on. Embarrassing. I canceled the visit and left.

Disastrous visit and unfriendly staff, would give a 0 if I could.

So sad that the previously nice health center has ended up in the clone of Capio. You can't get hold of anyone. It seems like Fort Knox. I would just have a visit with the district nurse. It took 3 weeks, then she couldn't help me either. Wasted time