2/5 Ninos 2 years ago on Google
Very
confusing.
Unfortunately
they
didn't
resolve
all
the
problems
the
car
came
in
with,
that
could
have
been
due
to
them
finding
other
problems
like
airbag
and
bolts
behind
the
steering
wheel
(but
that
seems
like
at
most
a
days
job.
Then
for
them
to
have
to
order
a
heating-pump
for
the
battery
which
took
almost
2
weeks
is
strange
because
that
is
something
you
should
think
they
would
have
in
storage,
I
bet
that
breaks
a
lot
more
often
than
the
battery
itself
which
is
super
expensive
to
change
and
as
long
as
you
have
warranty
on
the
battery
they
would
like
to
change
EVERYTHING
else
to
resolve
the
battery
problem
(It
still
have
battery
problems
even
after
the
heating-pump
change
and
the
small
12v
battery,
which
of
course
the
customer
have
to
pay
for)
than
the
real
battery
itself.
Also
the
Tesla
crew
are
so
off-sync,
every
new
person
I
talked
to
said
something
differenr
and
they
don't
seem
to
communicate
between
themselves
(and
not
take
notes
either,
at
least
not
somewhere
where
all
their
staff
can
read
it).
I
can
add
that
I
had
high
expectations
from
the
start
since
it's
Tesla
we
are
talking
about,
but
the
overall
service
wouldn't
even
be
acceptable
on
any
other
brand
name
service
center.
I
will
however
say
that
I
give
them
the
benefit
of
the
doubt
right
now
since
it's
Covid
times
and
they
might
be
understaffed
(which
they
said
they
were).
But
at
least
be
in-sync
in
the
information
you
give
the
customers
since
that
only
confuses
the
customers
even
more
otherwise
and
also
waste
their
time
on
having
to
call
every
now
and
then
to
check
up.
It's
also
difficult
time
to
plan
around
it
since
they
don't
offer
to
lend
you
a
car.
I
still
have
to
go
back
there
again
to
get
the
other
problems
fixed
which
they
didn't
fix
while
waiting
for
parts,
and
some
where
as
easy
as
downloading
new
updates
(which
I
can't
do
since
the
car
stops
downloading
after
5-10
seconds
and
then
freezes,
even
after
I
rebooted
and
did
a
"complete"
shutdown
etc
etc.)
It's
only
Tesla
staff
that
can
do
a
"hard"
reset
apparently
and
the
fact
that
they
didn't
do
this
simple
thing
while
having
the
car
for
almost
2
weeks
is
frustrating.
Anyway,
this
was
only
my
first
experience
with
Tesla
Service
Center
and
it
might
have
been
a
one
time
thing
because
of
the
Covid
situation.
At
least
that's
what
I'm
hoping,
otherwise
I
love
to
drive
Tesla
and
I
would
still
recommend
the
car
everyone!
:)
I
also
want
to
add
that
everyone
working
on
Tesla
that
I
talked
to
was
super
polite
so
I
couldn't
even
be
mad
at
anyone
😂
God
job
on
that
one!
😉
If
my
other
experience
going
back
to
Tesla
Service
Center
is
better
I'm
going
to
change
my
rating.
