ZOO.se Fältöversten image

ZOO.se Fältöversten

Pet store Pet supply store Bed shop

😠 Very bad customer service. Called several times, no one answered. It says on the website that they offer nail trimming in the store, but no times are available at all. People often mention staff, personal, utbud, inte,


Address

Karlaplan 13, 115 20 Stockholm, Sweden

Website

www.zoo.se

Contact

+46 8 28 07 40

Rating on Google Maps

4.10 (74 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 8 pm
  • Friday: 10 am to 8 pm
  • Saturday: 10 am to 6 pm
  • Sunday: 11 am to 5 pm
  • Monday: 10 am to 8 pm
  • Tuesday: 10 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: staff (9) personal (7) utbud (6) inte (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Julia Luna E. 2 years ago on Google • 53 reviews
    Small and boring compared to their stores in Bromma and Nacka. Nothing really wrong with it, but it's a step down from their other stores.
    2 people found this review helpful 👍

  • 1/5 Maksim T. 8 months ago on Google • 4 reviews
    Very bad customer service. Called several times, no one answered. It says on the website that they offer nail trimming in the store, but no times are available at all.
    2 people found this review helpful 👍

  • 2/5 Gunilla Freeman C. 2 years ago on Google
    Alltid stökiga diskussioner vid kassan mellan personalen. Sist jag var där så spelades det vulgär hiphop på hög volym. Man får leta upp någon kunnig som kan sortimentet och jag tappade lusten då den personen jag hittade på butiksgolvet var alltför upptagen med att fylla på hyllorna. Efter den skandal som uppdagades i media så känns det oavsett olustigt att gynna denna kedja.
    1 person found this review helpful 👍

  • 3/5 Tommy S. 2 months ago on Google • 219 reviews New
    Well stocked but horribly overpriced but not more so than their competitors. However other non pet stores carry most of the products sold there for a fraction of the price.

  • 1/5 Emilia C. 2 years ago on Google
    Bra utbud. Men oerhört otrevlig personal idag när jag var och frågade efter kattspel. En yngre liten tjej som kom med kommentaren "Jag vet ju inte helt vad du är ute efter, för jag kan ju inte läsa din hjärna." Jag gick bara därifrån.
    1 person found this review helpful 👍

  • 5/5 Tobias V. 3 years ago on Google
    (Translated by Google) Nice and helpful staff and very good selection! (Original) Trevlig och hjälpsam personal och väldigt bra utbud!
    1 person found this review helpful 👍

  • 2/5 E Q. 3 years ago on Google
    (Translated by Google) Staff staring at their mobile instead of giving the customer attention at checkout. Given your media attention, you should be happy that you even have customers. (Original) Personal som stirrar på sin mobil istället för att ge kunden uppmärksamhet i kassan. Med tanke på er uppmärksamhet i media så ska ni ju vara glada att ni ens har kunder.
    1 person found this review helpful 👍

  • 5/5 Kerstin S. 2 years ago on Google
    (Translated by Google) Very good range and nice deal. (Original) Mycket bra utbud och trevligt bemötande.
    1 person found this review helpful 👍

  • 2/5 Jennie �. 2 years ago on Google
    (Translated by Google) Disappointed when I wanted to buy fish (usually shop in Sickla but this was almost on the way home so thought it was easy) but there were only a few armor templates and ancistrus and does not look to be expanded). The website could provide better information about the offer. (Original) Besviken då jag ville köpa fisk (brukar handla i Sickla men det här låg ju nästan på vägen hem så tänkte att det var ju smidigt) men det fanns endast några pansarmalar och ancistrus och ser inte ut att ska byggas ut). Hemsidan kunde informera bättre om utbudet.
    1 person found this review helpful 👍

  • 5/5 K B. 1 year ago on Google • 172 reviews
    Super friendly staff with lots of options

  • 5/5 Andrew J. 9 months ago on Google • 100 reviews
    Big selection of food, toys and other items for Pets. Staff were very friendly.

  • 5/5 Zenith 6 months ago on Google • 72 reviews
    Very good staff

  • 5/5 Ulricca J. 11 months ago on Google • 69 reviews
    Incredibly nice staff, very knowledgeable and welcoming to two-legged and four-legged friends❤️ Good prices and nice assortment

  • 3/5 Pekka S. 6 months ago on Google • 25 reviews
    Good selection for cats and reasonable for dogs, but poor for other pets.

  • 1/5 william k. 6 months ago on Google • 3 reviews
    Called several times and on the third attempt you wait 10 minutes without an answer, Very bad

  • 1/5 Elin 2 years ago on Google
    (Translated by Google) Range for type only dog ​​and cat, almost nothing for aquariums. Unpleasant staff, especially an elderly woman who may be the store manager. She had zero control over things and was unpleasant to me. (Original) Utbud för typ bara hund och katt, nästan inget för akvarier. Otrevlig personal, särskilt en äldre kvinna som kan vara butiksansvarig. Hon hade noll koll på saker och var otrevlig mot mig.

  • 2/5 Alessandro �. 2 years ago on Google
    (Translated by Google) Thank you for writing the current range of fish. Thought to take me on a trip there as I live on Lidingö but it seems like I have to go out to the sickle which has a larger selection. (Original) Tack för att ni har skrivit just gällande utbud av fiskar. Tänkte ta mig en tur dit då jag bor på Lidingö men verkar som jag får ta mig ut mot sickla som har större utbud.

  • 4/5 Tobias W. 9 months ago on Google
    Litet, men de hade det jag behövde.

  • 4/5 Magnus L. 9 months ago on Google
    Saknar större förpackningar på fryst mat

  • 5/5 Carl S. 1 year ago on Google
    Fick superbra hjälp av Anna som var superproffsig med barnen när vi köpte fiskar!

  • 4/5 archhaddock 1 year ago on Google
    En liten zoo/djuraffär med begränsad sortiment med kunnig personalen som alltid är mycket trevliga

  • 4/5 Lars M. 1 year ago on Google
    (Translated by Google) A large store with a large assortment..Nice staff. (Original) En stor affär med ett stort sortiment..Trevlig personal.

  • 1/5 Marta N. 1 year ago on Google
    Fick tyvärr inte bra service i butiken; personalen var trött & inte engagerad...

  • 3/5 Tommy E. 2 years ago on Google
    Saknade större förpackningar utav de fabrikaten hundben vi brukar köpa. Mindre fanns men inga större.

  • 5/5 Anna K. 2 years ago on Google
    (Translated by Google) Very satisfied with employee Sabine who cuts my dog ​​Bruno's claws, can highly recommend! However, I would like more bookable times. (Original) Väldigt nöjd med medarbetare Sabine som klipper min hund Brunos klor, kan varmt rekommendera! Önskar dock fler bokningsbara tider.

  • 5/5 anna 2 years ago on Google
    (Translated by Google) Super cute staff who always offer my dachshund Velvet sweets! I think the range is good for us who have a dog. Would like more cheaper pipe toys for small dogs and not just rustic expensive king stuff! (Original) Supergullig personal som alltid bjuder min tax Velvet på godis! Tycker utbudet är bra för oss som har hund. Skulle önska fler billigare pipleksaker för små hundar och inte bara rustika dyra konggrejer!

  • 5/5 Mauritz N. 2 years ago on Google
    Vänlig, kunnig personal med en affär som har ett brett utbud trots att ytan är mindre än andra affärer. Fick kunnig hjälp handla foder till äldre hundar och passade på att få hjälp med kloklippning hundar. Extremt smidigt kloklippning där de har eget litet rum där voffarna tas hand om på ett värdigt och kärleksfullt sätt.

  • 5/5 Yasmin Lycke �. 2 years ago on Google
    (Translated by Google) Friendly staff! (Original) Trevlig personal!

  • 1/5 Gabriella B. 8 months ago on Google • 1 review
    Great disposable staff, friendly and professional, helps and advises for the best results, pleasant atmosphere. If I lived here in Sweden, I would always shop at Fältöversten Zoo


Call +46 8 28 07 40 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store shopping

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