Unfortunately, will not return there.

Great service, no-nonsense dentists. Offers a personalized subscription that includes regular checkups and repairs when needed

What a nightmare experience! After 12-years with Folktandvården in Stockholm, 10-years with frisktandvårdförsäkring, and 8-years at the Folktandvården clinic Vasastan I suffered from a root crack and a nasty infection that pushed me to get an expensive bone implant just before having to pay for a tooth implant. I was forced to obtain a second opinion at a different FTV clinic just to get an antibiotic prescription for the infection. Looking back at the recent experience with the clinic in Vasastan I observed terrible customer service when having to contact them over the phone. When describing my situation and requesting an appointment the receptionist did not consider my needs nor tried to listen but I was hurried and interrupted mid-sentence. When dealing with frisktandvårdförsäkring questions the receptionist refused to directly contact their colleagues at the clinic in Fridhemsplan causing me to use my time at work to mediate between the two clinics. During an ordinary dentist appointment, I observed a fast-food core values. I experienced my interactions were made in a hurry with very little time to listen to the patient! Sometimes the consultation was interrupted by employees barging in with their own questions or asking to borrow the card to log in to their system. At times they even overlook closing the privacy door. During one instance, I needed to log in to the 1177 app on my phone to show the dentist the journal notes made previously because they forgot to sign and close my journal in their system. After a phone conversation with the Vasastan clinic-manager she confirmed that they are momentarily understaffed. Nota bene that complain with the clinic, patientnämnden and patientförsäkringen Löf for compensation is filed and is under investigation. Frisktandvårdförsäkring contract is also terminated by me.

(Translated by Google) The clinic cancels an appointment which is the last booking in a series of treatments that cost me over SEK 30,000. The very arrogant and unpleasant operator gives two suggestions for new appointments during the Christmas holiday, when I answer that I can't during Christmas, the operator clicks me after to have moaned that this she does not. The sum of this fine treatment is that I get to go with an open hole in an implant because the clinic does not have multiple times to offer to complete the work that I paid for in advance. I had to go to the clinic to try to get another appointment but another receptionist then told me that there were no more appointments to offer me... I've already posted on 1177 so you don't need to reply here by sending me a link about complaint needle hanteeing on 1177. (Original) Kliniken avbokar en tid som är den sista bokningeni en rad av behandlingar som kostat mig över 30000 kr.. Den mycket arroganta och otrevliga telefonisten ger två förslag på nya tider under julhelgen, när jag svarar att jag inte kan under julen så klickar telefonisten mig efter att ha stönat att detta gör hon inte. Summan av denna fina behandling är att jag får gå med ett öppet hål i ett implantat för kliniken inte har flertider att erbjuda att slutföra jobbet som jag betalt för i förskott. Jag fick gå till kliniken för att försöka få en annan tid på plats men en annan receptionist svarade mig då att det inte fanns några fler tider att erbjuda mig... Jag har redan skrivit på 1177 så ni behöver inte svara här med att skicka mig en länk om klagonålshanteeing på 1177.

Have received very good dental care here. Patient here for 10 years.

To have my son (after 2 previous unsuccessfull visits), to finally open his mouth, get a complete overview of all the tools at the dentists disposal, and a quick preliminary ^once over" was all due to the caring and nurturing nature of Folktandvården Vasastan. Thanks (let us hope that his next visit will be as successful)

Great assistance and advice. Always friendly and caring. Dentist Sheida

(Translated by Google) How during my years I have always been super happy with public dental care in Vasastaden. Have met a few different nurses and dentists during the time there and common to them all (and the staff at the reception) is that they have all been super nice and genuinely helpful without trying to be flattering and helpful. I'm lucky to have the right okay teeth, but when on one occasion I bit a tooth (which was damaged by me squeaking), I got professional help! (Original) Hur under mina år alltid varit supernöjd med folktandvården vasastaden. Har fått träffa lite olika sköterskor och tandläkare under tiden där och gemensamt för dom alla (samt personalen i receptionen) är att samtliga varit supertrevliga och genuint hjälpsamma utan att försöka vara insmickrande och säljiga. Har turen att ha rätt okej tänder men när jag vid ett tillfälle bet sönder en tand (som skadats av att jag gnisslar) så fick jag proffshjälp!

(Translated by Google) I met Sheida and she was amazingly kind and praised me. She made me less nervous and we little ones talked a little. Sheida was very kind and my teeth became very nice. Thank you Sheida! 🤩❤️🐣 Happy Easter! (Original) Jag träffade Sheida och hon var fantastisk snäll och berömde mig. Hon gjorde mig mindre nervös och vi små pratade lite. Sheida var jättesnäll och mina tänder blev jättefina. Tack Sheida!🤩❤️🐣 Glad påsk!

(Translated by Google) Super nice visit! Good treatment by a clear, friendly and educational dentist whose name I unfortunately missed. Has long gone to the public dental care Vasastan and will continue with it! (Original) Supertrevligt besök! Bra bemötande av tydlig, trevlig och pedagogiskt tandläkare vars namn jag missade tyvärr. Har länge gått till folktandvården Vasastan och kommer fortsätta med det!

(Translated by Google) Nasty receptionist !! I wanted to book an appointment with the dentist for my child, got the answer that I can not do that because they do not book appointments for unnecessary doctor visits. Has mentioned that he wants to see the dentist and receives an assessment regarding the braces. Received an answer from the receptionist that it is absolutely not needed because it costs a lot for the county councils and that most parents also do not know what a brace is. I work in healthcare myself and think it was a strange treatment. Did not make an appointment with the dentist for the child until October-November 2022. (Original) Otrevliga receptionist!! Jag ville boka tid hos tandläkaren för mitt barn, fick svar att det kan jag inte göra pga de boka ej tider för onödiga läkarbesök. Har nämt att vill träffa tandläkaren och får bedömning angående tandställningen. Fick svar från receptionisten att det absolut behövs ej pga det kostar mycket för landstingen och att de flesta föräldrar även vet inte vad en tandställning är. Jobbar själv i vården och tycker att det var ett märkligt bemötande. Fick ej boka tid hos tandläkaren för barnet till oktober-november 2022.

(Translated by Google) I am more than happy with the removal of the tartar. It was the most thorough removal yet. Sheida kept asking how I was doing and explaining what was happening and instructing me on how to brush my teeth and also the best way to floss. Never experienced clearer instructions!!! (Original) Jag är hur nöjd som helst med borttagningen av tandstenen. Det var den noggrannaste borttagningen hittills. Sheida frågade hela tiden hur jag mådde och förklarade vad som hände och instruerade hur man bör borsta tänderna och även hur man använder tandtråd på bästa sätt. Aldrig varit med om tydligare instruktioner!!!

I just started coming here and it has been the best experience. I will forever go to the dentist Amanda Bergström as long as she has me as a patient! She was so kind, friendly, professional and has done the best job on my teeth! Highly recommend coming to this clinic! Thank you Amanda!!!

I’m not rating this clinic as much as I am my dentist here. I’m not going to say her name out of courtesy. I always hated going to her. She was unfriendly and asked the same question every time I saw her about my past that she could have clearly known if she ever read my file before i saw her. 8 months ago when I saw her for a check up, I desperately wanted a polishing for some coffee stains. She clearly thought it was more important to have unnecessary orthodontic work done over the polishing that I actually wanted. Was to wait almost 6 months to get my polishing. And 3 months after I get my replacement permanent retainer that she did, it falls out. At least I have insurance on it. Thankfully have changed to a new clinic now.

Dr. Zora is incredible. Not only has she taken great care of Anvi Joshi (My Daughter) Teeth and Oral wellbeing, but also she is lovely in engaging with Anvi at few appointments we had with he. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of Oral medical care. I highly recommend Dr Zora as a Parent of young Patient !! - Abhijit Joshi

Very good (resource) dentist and fast, painless treatment despite emergency time. But it is very problematic that the clinic does not manage to retain regular talented dentists and that there is a six-month waiting period for a dental hygienist!! I have been a patient for about 10 years in Vasastan and never saw the same dentist or hygienist the following year. It's not ok. You are in a trust industry and expensive care providers. Revise your employer offer so that the doctors stay, so that the patients want to stay. And feel free to hire receptionists who can take this discussion seriously and don't get angry when you point out the inconvenience to us patients.