1Oleg A. 2 months ago

It's a quest to return an item. Customer experience is rather bad.

2katariina h. 2 months ago

Bring delivery just appeared on the door without any notice or info the package was there. The returns also work NOTHING like in the instructions and Finnish translation is severely lacking when there are actual steps the customer needs to follow. Still no idea if I'm going to get my item returned or not. Rated two stars because the actual products are always fine.

1N. 7 months ago

Uses UPS which is a horrible user experience compared to DHL, missing last delivery date, missing delivery notifications..

1Wanda C. 9 months ago

(Translated by Google) worst I've been through. ordered a pair of shoes from there months ago and have not received them. how do you sue this sick disturbed company? (Original) sämsta jag varit med om. beställde ett par skor därifrån för månader sedan och har ej fått de. hur stämmer man det här sjukt störda företaget?

1Rebecca E. 9 months ago

(Translated by Google) 🚨 💥 WARNING!!!! 💥 ⚠️ EXTREMELY BAD!! Want to warn EVERYONE to buy from this scam company! Ordered a jacket which was delivered quickly BUT it was too big so I returned it the same day it arrived... This was weeks ago and I still haven't gotten my money back! I have contacted them several times but have received no response whatsoever!? 😡😡😡 CATASTROPHIC ENOUGH UNFORTUNATELY IT SEEMS I'M NOT THE ONLY ONE WHO HAS BEEN AFFECTED… Tip: NEVER EVER BUY ANYTHING FROM THIS COMPANY!!!!!!!!!! (Original) 🚨 💥 VARNING!!!! 💥 ⚠️ EXTREMT DÅLIGT!! Vill varna ALLA för att handla utav detta bluff-företag! Beställde en jacka som visserligen levererades snabbt MEN den var för stor så jag gjorde en retur på den samma dag den kom… Detta var för flera veckor sedan och jag har fortfarande inte fått tillbaka mina pengar! Har kontaktat dom flertalet gånger men får ingen som helst återkoppling!? 😡😡😡 KATASTROFALT NOG SÅ VERKAR JAG TYVÄRR INTE VARA DEN ENDA SOM BLIVIT DRABBAD… Tips: HANDLA ALDRIG NÅGONSIN NÅGOT FRÅN DETTA FÖRETAG!!!!!!!!!!

1Jere R. 1 year ago

Terrible customer service

1C. 1 year ago

(Translated by Google) DISASTROUSLY BAD COMPANY! Bought a pair of handmade Italian shoes for almost SEK 3,000. These shoes broke after the first use which consisted of a 2km walk. Zoovillage denied my complaint and claims that this is wear and tear and not a factory defect. (Original) KATASTROFALT DÅLIGT FÖRETAG! Köpte ett par handgjorda italienska skor för nästan 3000kr. Dessa skor gick sönder efter första användningen som bestod av en 2 km promenad. Zoovillage nekade min reklamation och påstår att detta är slitage och inte fabriksfel.

1Wa “KMK” K. 1 year ago

i think a good service should be a full good service, on their website, it's only fri frakt when buying and they should show it there as well that you pay for the return, no one goes on a website to buy something and also check if their return is free or paid. they have a good service delivering but when you want to return, that's where the problem start. Never buy from zoovillage again!!!

5André L. 1 year ago

(Translated by Google) I have absolutely nothing to complain about. Ordered two GANT shirts on a Sunday. They arrived at my agent the following Tuesday. Had to, unfortunately, change the size. Return and refund went without problems. As quickly as the first purchase, purchase number two (with the right size) was at my house. (Original) Jag har absolut inget att klaga om. Beställde två GANT-tröjor på en söndag. De var framme hos mitt ombud på tisdagen efter. Behövde, tyvärr, byta storlek. Retur och återbetalning gick utan problem med. Lika fort som första köpet var köp nummer två (med rätt storlek) hemma hos mig.

5M G. 2 years ago

Getting better? Yes. Came back after a few years, and now im good with delivery speed and customer service, and price of Diesel jacket was best seen around.

1Woroud F. 2 years ago

(Translated by Google) Bought an expensive jacket that fell apart on both sides from the sleep. Got the answer that it is a wear fault, right there in both places and the rest of the jacket looks like new. (Original) Köpte en dyr jacka som gick paj på båda sidorna utav sömnen. Fick till svar att det är slitage fel, just där på båda ställen och resten utav jackan ser ut som ny.

1Per-Inge F. 2 years ago

Hello! I have only ordered one from you, it was a jacket I never got due to inventory problem? Sad

1S. 3 years ago

They make you pay 6e for your order

1U. 3 years ago

They are simply cheater. Don’t trust them.

5Dennis M. 3 years ago

I love it.