1/5 Meredith M. 3 years ago on Google • 4 reviews
I
was
very
outraged
by
my
experience
at
this
shop.
I
went
in
to
purchase
a
few
souvenirs,
three
items
to
be
exact,
and
after
I
paid
I
noticed
the
shop
owner
putting
a
small
key
chain
in
my
bag,
which
was’t
one
of
my
souvenirs.
I
informed
him
of
this
and
he
said
that
I
had
directed
him
to
include
that
in
the
bill,
which
I
did
not.
I
kindly
asked
if
that
could
be
taken
off
the
bill
and
he
forcefully
told
me
no,
that
he
couldn’t
help
me
and,
“if
I
would
have
paid
in
cash,
maybe
I
could
do
something.”
I
thought
I
saw
that
the
key
chain
was
only
16
kr
and
decided
it
wasn’t
worth
the
fight.
I
left
the
store
abruptly.
However,
I
took
a
moment
on
the
street
to
look
at
the
bill
and
noticed
that
he
charged
be
69
kr
for
the
item.
That
is
when
I
felt
cheated
and
decided
to
be
adamant
about
getting
my
money
back.
When
I
confronted
him,
he
told
me
to
just
“take
something”
as
if
another
item
would
make
me
happy.
I
refused
and
asked
for
my
money
back
again.
This
is
when
I
was
told
that
there
is
a
no
refund
policy
and
that
he
“wasn’t
able
to
do
it
since
I
paid
with
card.”
This
is
a
total
lie.
Simple
as
that.
I
kept
saying
that
I
wanted
my
money
back
and
we
had
an
exchange
of
words.
I
was
then
told
that
my
voice
level
and
the
fact
that
I
was
“an
American”
was
a
part
of
the
issue.
He
kept
saying
to
me,
“A
Swedish
person
would
never
do
this!”
And
kept
repeating
to
me
“Do
you
understand
that
you
are
loud
and
that
you
need
to
lower
your
voice?
Do
you
understand?”
Finally,
after
my
friend
intervened
with
some
Swedish
and
I
told
him
that
I
would
not
leave
until
I
was
refunded,
he
begrudgingly
gave
me
the
69
kr
(in
cash)
back.
I
have
never
felt
more
belittled
and
ignored
by
any
type
of
sales
person
or
shop
owner
before.
I
am
shocked
that
a
small
key
chain
lead
to
an
exchange
of
words
about
my
nationality
and
my
right
as
a
customer
to
have
a
refund
after
a
clear
mistake
by
the
cashier,
something
that
was
completely
out
of
my
control.
I
hope
that
this
owner
takes
a
good
look
at
his
policies
and
tries,
in
the
future,
to
treat
his
customers
with
more
respect.
Since
this
was
my
experience,
I
highly
recommend
to
anyone
visiting
this
store
to
be
mindful
of
what
is
on
the
counter
and
to
make
sure
this
doesn’t
happen
to
them
because
it’ll
be
a
fight
to
correct
the
problem,
trust
me.
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