Rob. Engström - Officiell Rolex-Återförsäljare image

Rob. Engström - Officiell Rolex-Återförsäljare

Watch store

One of the Most Reviewed Watch stores in Stockholm


Address

Drottninggatan 32, 111 51 Stockholm, Sweden

Website

robengstrom.se

Contact

+46 8 20 26 00

Rating on Google Maps

3.70 (121 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: 11 am to 3 pm
  • Sunday: Closed
  • Monday: 10 am to 6 pm
  • Tuesday: 10 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: store (9) watch (9) good (6) experience (6) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Adam 1 year ago on Google
    Keep away from it the Chinese bought the store all seller's are Chinese,super rude people they don't speak good English or good Swedish and the products cannot be trusted anymore.
    7 people found this review helpful 👍

  • 2/5 Goldy W. 1 year ago on Google • 319 reviews
    Arrived Stockholm today and visited this Rolex store! Surprisingly they still have some limited stocks to sell! Especially ladies watch! However, the lady, an Asian woman who serves us are not very good! Her face are very intimidating giving us a feeling that we are not welcome or we are not qualify as their customers! Looking down on people! Very offsetting! Rolex shops should have friendly snd staffs that smiles at customers not staff that gives customer’s bad face! Not recommended. Bad retailer
    3 people found this review helpful 👍

  • 4/5 Chawin O. 4 years ago on Google • 298 reviews
    2 years past already But it still felt like yesterday .. During my well-deserved vacation in Stockholm, roaming around town & searching for this shop, the unfortunate event by the terrorist took place out of nowhere. Everybody ran for life disorderly and the city was almost completely shut down. Therefore, we headed back to hotel and spent the rest of the day in our room .. Finally we could visit this shop in the next two days and we’re taken a good care of by this gorgeous girl staff with Thai nationality. And the rest was a happy ending 😉✨⏱💎
    3 people found this review helpful 👍

  • 1/5 Brusk 9. 1 year ago on Google • 68 reviews
    Where to begin? Speaking from personal experience I’ve never felt so disrespected by a store. The staff were far from welcome and they lacked politeness. When me and my friend entered we were totally disregarded by the sellers. We went into the store and were received nothing but a cold shoulder. Later tried contacting their consumer service. They haven’t replied. In my opinion these people are extremely unprofessional. I would respectfully recommend that serious buyer look else where and try find safer options. Worst store experience by far.
    5 people found this review helpful 👍

  • 1/5 Christer B. 5 years ago on Google
    A classic watch shop at a great location until recently, now they won't even answer email to a customer of over 40 high end watches, not to myself but to friends, extremely disappointed and will never recommend them again! Sadly they completely lost it.
    4 people found this review helpful 👍

  • 4/5 Jonas S. 1 year ago on Google • 120 reviews
    Professional and knowledgeable service! Excellent assortment !
    1 person found this review helpful 👍

  • 1/5 Felipe L. 10 months ago on Google • 16 reviews
    Truly the worst Rolex store I’ve visited. I was offered a piece back home by my sales associate while visiting Stockholm, so I decided to stop by this store to check the color before I committed to the watch and the asian lady was extremely rude and treated me so poorly. An embarrassment. Do not go here!
    2 people found this review helpful 👍

  • 5/5 Kimi H. 6 years ago on Google • 58 reviews
    Just walked into the store, an Asian lady (I think she is Thai?) is very friendly and introduced some models that I was interested in. Left without anything as a Rolex model is not in stock. I appreciated the lady's service, will definitely visit again.
    1 person found this review helpful 👍

  • 5/5 Chris N. 3 years ago on Google • 9 reviews
    Great experience we had at Rob Engström, we can from Canada and purchased 2 watches from the store, Adam was our sales man, what a great job he’s done! Adam was very helpful and is highly recommended 💯.
    1 person found this review helpful 👍

  • 5/5 Huang D. 1 year ago on Google • 3 reviews
    Been a customer with Rob. Engström for around 1.5 years. My sales Meiying has been very helpful. Most of my watch collections are from Rob. Engström. Every time when I visited, the staffs there are always friendly to me even if I was looking for Meiying. Before my first visit, I was afraid due to some negative reviews. But my experience isn’t not anything like that. I’m happy to establish a nice relationship and connection with Rob. Engström and will continue my watch collection journey with them.
    1 person found this review helpful 👍

  • 5/5 Huachang, Chriss L. 9 months ago on Google • 16 reviews
    We enjoyed great service at Rob Engstrom. Served by Camellia who is very professional and knowledgeable at the same time. She is very detailed in explaining the procedure on tax refund as well as sharing with us the tips of taking care of the watch. Am glad to have met her during this trip. This is easily the best experience we enjoyed.

  • 5/5 claes f. 2 years ago on Google • 5 reviews
    Since our family has several Rolex watches, we have been very well taken care of, we feel happy to meet staff (Nils) with true knowledge and passion that he provides in terms of service, quality and even good times, that way as Nils does

  • 5/5 David C. 1 year ago on Google
    Got what I wanted after 9 months wait! Very satisfied and a great purchasing experience

  • 5/5 Viktor A. 5 years ago on Google
    The place to buy your premium watch in Stockholm!

  • 5/5 Christian S. 4 years ago on Google
    Service took a bit longer but very nicely done and overall friendly and helpful staff

  • 4/5 Evan S. 2 years ago on Google
    Nice watches but the service needs to be more professional. The guard there should become a seller!

  • 5/5 Jacob K. 6 months ago on Google
    Nice place bought a watch on vacation

  • 5/5 Ray C. 1 month ago on Google • 3 reviews New
    i have got some beautiful pieces from there…and just 1 day ago they gave me my dream watch Sky Dweller Rose Gold Blue dial…The representative friend named Gustav helped me a lot…and he made my dream come true…he is very helpful and very professional…he made me feel special and i wanna thank him so much…Congratulations to Rob Engstrom that they have such good representatives in their company…Thanks again and again


Call +46 8 20 26 00 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✗ Wheelchair-accessible car park
    • ✗ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store shopping

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