I am intentionally writing this review 40 days after returning the car, so any emotional distress has somewhat subsided. Hopefully, I can be fair and present just the events so future potential customers can make their own judgments… 1.Arriving from Arlanda airport you need to take a bus to reach their office. Despite being told otherwise there is no dedicated Green Motion shuttle, or it was not available when we arrived (Friday noon). It’s a 10min ride from airport bus stop to Green Motion offices but buses are infrequent and waiting time can be up to 30 minutes. 2. Reception at Green motion was problematic from the beginning. We have been questioned about services that were clearly shown in our booking. We have booked an additional driver but stuff said we had not. We had to demonstrate the voucher for them to accept our reservation of additional driver 3. We have booked a car GPS. Again, they questioned it and said they will provide a car that had no GPS. After insisting on fulfilling our booking we were given a very old external GARMIN with a tiny screen which was downright unusable. 4. Most importantly we have booked a manual car. We specifically insisted on this as we are struggling with automatic cars. We were presented with a fully automatic car. After insisting to get a manual car, responses got surreal: a. “Automatic cars are superior”- We explained that we don’t care b. “Automatic cars are better for holidays as you are more relaxed” (sic!) - We explained that we are not here to discuss the utility of cars or the quality of our holidays just to get the correct car as per our booking c. Then they said they don have manual cars in their fleet- We objected as they clearly offer manual cars in their website d. Then they said that they actually **have** manual cars but not at that specific moment (!) 5. In the end, we were given a key for an automatic car on a "take it or leave it basis". We were not shown the location of the car so had to search in a vast parking alone. 6. When we located the car it was extremely dirty (see attached pictures). It had not been cleaned. 7. We went back in the office and asked for another car. After a long wait another car was provided. This was a hybrid car. We had never used a similar car before so we had to figure out ourselves how it works. We asked for help and FINALLY a helpful and polite person arrived and provided some basic assistance (branch manager maybe?). 8. It took almost two hours to get our car 9. Overall stuff behavior ranged from indifferent to downright hostile. In the end we were treated as potential frauds and were threatened with huge fines. Needless to say this had an impact on our holidays 10. Car return on a Sunday 10 days later. On Sundays their office opens at 10:00 and is severely understaffed. We were there at 10:30 sharp and there was already a huge line. Our flight was at 14:00 and we barely managed to catch it.

If I could give 0 stars I would. Similar to previous post. Am giving a review more than 2 months since I returned. While anger has subsided and with nothing much to gain nor lose (further) would advise you to stay away from hiring. Had a punctured tire, went back home and was charged a hefty 15k sek for a punctured tire. Guess what the final bill was 15k too. Any attempts to dispute including writing to head office was brushed aside. U have been warned.

TERRIBLE beware !! On my way to pick up my car met another couple with a kid, been standing at Green Motions office for a long time, no one there! 11 unanswered calls later, had to rent in other place for LOTS more money! The next day, when asked for refund, person replied “unable to help me..””. The Arlanda rental car car hub said they have on average 3 +customers a day come in with similar complaints!! GO elsewhere!!

Second time we used Green Motion at Arlanda for our hire car. Prices are great, and service likewise. Some waiting for transfer bus (every 30min), but considering the good price this was perfectly acceptable. Staff positive and nice to deal with. Car was new, clean and quite nice to drive. There was a minor damage on windscreen, but this was clearly pointed out by the staff and marked on the documents before rental. We will definitely return as customers next time we visit Sweden!

Thank you Andreas Antunovic for an awesome service and a new, nice and clean car. I had made a reservation with Priceline and when I arrived to pick up my car, my reservation could not be found. Andreas Antunovic helped me to resolve the issue. Priceline refunded the money and I received the same rate locally. Therefore I recommend to make the reservation on their own website to avoid any problems. Transportation is a bit tricky to the car pick up location and if you can't make local Swedish calls you may have to take an Uber. Maybe in the future a better shuttle system should be scheduled and provided. Overall, the excellent service helped to compensate the errors of shuttle buss and the tech issues with the reservation. Thank you!

Best experience of car rental I've had from anywhere. Friendly, fast, no hassle, quick return and good transfer to airport. Thanks!

Never, never use this company! You think you hand in the car in perfect condition, but they will make sure to find a miniscule stone chip and make you pay for it. A 1 mm stone chip is not regarded normal wear and tear, they charge you 200 Euro + 80 Euro administration fee! It gave us the very unpleasant feeling that this way of working is part of their business model. Also they require you to wash your car before handing in and have very tricky fuel policies. Be sure to go with a big, trusted car rental company to avoid these wild west practices.

Hat im Prinzip alles prima geklappt. Vom Flughafen zur Station könnte etwas einfacher sein. Beschreibung war eher so lala. Fahrzeug hatte einen Riss in der Windschutzscheibe. Ist aber, auf Grund des häufig verwendeten Splitts in Schweden, nicht ungewöhnlich. Waren ein bisschen nervös ob das bei bis zu -26° nicht noch weiter reißt - hat aber gehalten. Gerne wieder! Preis - Leistung war sehr gut.

The shuttle bus is very inconvenient. Wrong signage and very off times. Very remote office to pick up as well. It takes a long time to get your car. The downpayment is very excessive. 1800EUR for 2 days of rent makes no sense. Cars are good though.

Despite the relatively small size of the company compared to companies with a global name, but I see the service of your office at the airport a thousand times better than companies with a great reputation once again. Thank you for facilitating all the necessities of psychological comfort since I entered your esteemed office

Excellent company and car. One caveat - if you want to pick up the car in arlanda airport , pay close attention how to get to the parking lot. It's not in the rentak car hub and quite far. There is a free shuttle, but, again, pay close attention to which bus you are going on

Very convenient car rental location. Free transfer from and to the airport. Very friendly staff. Good price! In Stockholm I will take a car only from Green Motion!

We rent a car for 5 days. We arrived the airport Arlanda and called the green motion hotline. They told me on which bus station we have to wait. (Maybe is a note on the bus station helpful) We got a clean good car. We give the car back and had no problems. Thanks a lot. We will rent next time again a car from here.

Great service! Support ensured from contract signage until picking up and finally return the car. Never had such a smooth journey! Thanks to G. Motion team. Will choose you next time again.

Paid for the premium plus package. Received an amazing rental car which was good value. Was collected from the airport and taken back promptly when I returned the car as well. Very happy with the service I received and wouldn't hesitate to use them again and to recommend to others.

Everything was perfect, from pick up to drop off. I recommend using Green Motion insurance because everything becomes much simpler and less worries. Also the prices are decent and cars are looking very good (payed 1600 sek for car -brand new opel astra estate- and about 600 sek full insurance for 4 days). Great interaction with the employees, they are helpful and willing to share all the information you need. Thumbs up for Horianna! Also the guy at the desk, when i dropped off the car, offered to take me to the airport, which was very kind of him !

The instructions for the Bus were a little bit confusing. I called them and got the right instructions but I had to walk a very long way to the other terminal. Car pick up was quick and good.

Into English It was impossible to get through to you. I waited for over an hour for the shuttle, even after two phone calls the shuttle didn't come.. finally I had to rent a car elsewhere. I'm sad, it cost me money and time... But according to the others reviews, it was probably a "bad day"

One of the best rental cars I've hired; we had an upgrade to a new BMW M Sport touring estate, only 4k on the clock. The minibus transfer from the airport was fine. There is a petrol station 300 metres from the rental office so it's easy to fill up when returning your vehicle. Swedish gravel forest roads are fun but very dusty.....

Waited 45 minutes for a shuttle bus that never showed up. Also made 12 unanswered calls. Eventually gave up, and went for a different rental car agency. I stood at Spot 11 by Terminal 4 by your signpost from 9pm to 9.45pm outside Arlanda Airport.

I rented a car with them. There was no one at the counter. When I tried to call they couldn't find my booking and didn't send anyone to the counter either. They said it's impossible to book them through kayak.com and that there are always problems. Then they shouldn't collaborate with kayak.com Now I paid for a car and didn't receive a car.