1/5 Giuseppe M. 7 months ago on Google
I
am
writing
this
review
to
express
my
enormous
disappointment
in
how
the
issue
with
my
car
bumper
is
being
handled
by
the
Volvo
team
in
Abu
Dhabi,
UAE.
On
the
20th
July
2023
I
purchased
a
Volvo
XC40
in
brand
new
conditions
(6,000km
only)
in
the
Abu
Dhabi
branch.
Together
with
the
car,
the
Volvo
team
convinced
me,
in
a
very
insistent
way,
to
purchase
Paint
Protection
Ceramic
2,500AED
(Jade
Protection).
On
the
26th
July,
the
Volvo
team
arranged
to
apply
the
Jade
Protection,
but
unfortunately
the
wrong
application
of
this
chemical
product
ruined
the
finish
of
the
car
bumper.
After
a
few
days
on
the
30th
July,
immediately
after
noticing
it,
I
reported
this
matter
to
Volvo
representatives.
Since
then,
I
have
been
requested
to
visit
the
Volvo
workshop
in
Abu
Dhabi
to
solve
this
issue,
where
they
have
applied
a
product
treatment.
However
the
issue
came
back
exactly
as
before,
right
after
the
car
had
been
washed
a
few
days
after
the
rectification.
I
notified
the
problem
again
on
13
August,
but
since
then
there
hasn't
been
a
definitive
answer
on
how
to
solve
the
problem
once
and
for
all
but
only
"don't
worry"
promises
which
have
led
to
nowhere!!
I
am
VERY
DISAPPOINTED
and
VERY
FRUSTRATED
as
my
request
to
replace
the
bumper
is
being
ignored!
I
don't
want
to
go
through
a
process
of
tentative
rectifications
and
trying
to
adjust
the
issue
on
a
superficial
level.
I
also
request
please
to
talk
with
the
Top
Manager
of
Volvo
in
UAE
because
I
feel
my
level
of
satisfaction
as
a
customer
is
near
to
zero
in
regards
to
this
issue.
This
matter
is
not
my
fault
at
all
and
I
didn't
even
want
to
purchase
the
Jade
Protection
which
caused
the
bumper
colour
to
fade,
but
I
went
for
the
Jade
Protection
only
because
the
Volvo
sales
team
ha
insisted
until
get
me
exhausted,
however
this
is
the
end
result,
having
a
car
with
bumper
ruined.
This
matter
will
be
reported
to
all
the
Volvo
representatives
internationally
because
I
don't
feel
right
that
such
a
luxury
brand
should
be
represented.
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