Unfriendly employees, bad company. I am insulted as a host and my apartment is left dirty and littered. People peed in beds and destroyed furniture. Curtains torn and kitchenette destroyed. On top of that, I get a 2.5 rating and I'm insulted by it. What does booking do? NOTHING, although I have photo evidence, as you can see. Ah forgot to mention: bathroom was under water

Very bad. Booking is easy as long as everything goes well, but beware of having to cancel. In some cases, costs will be due that are well above the rates deemed permissible by case law. Insight or even goodwill is zero, customers are left to starve. I deleted my account there.

Danger! We booked 2 apartments for €925 each. However, we only got 1!! So now we have to pay double the price for a room. Total usury.. phone, email support totally terrible. “It will be forwarded to the technical department.” Great. Of course, we can now also cancel the booking for €280, although the cancellation becomes more expensive every day. Wow. Rip-off so bold that you wonder how it can be possible. At the same time we can. Don't book any other holidays now, since we've already paid the deposit. I advise everyone to give this platform a wide berth.

Customer service is out of place here! As soon as problems arise, you are on your own and receive no help. A confirmed booking was not made, so I had to book something new with an additional charge. They wanted to refund the difference, but this is not happening now.

An assessment from the hotelier’s perspective: We have been working with Booking.com for years and have noticed that the way the hotels are treated is not okay. Booking changes the cancellation conditions without asking the hoteliers and sets rates that can be canceled free of charge. So-called risk-free bookings. Without asking us. This has happened twice now. I think that's impossible, it's an interference with our terms and conditions that shouldn't be the case. Each company has to decide for itself under what conditions it offers the rooms. When there are problems, you simply can't reach anyone. There is a hotline that you can never get through without an endless wait. The employees are polite, but cannot find constructive solutions in any way. You are usually moved around three times, are often thrown out of line completely or are content with the employee promising to pass it on to their team leader. There is also an account manager for the hotels. But that cannot be described as a permanent contact person. The person switches his phone almost exclusively to the general hotline. The account manager's email is no longer available. You receive an automatic email that the account manager is only responsible for analyzes and sales strategies. The whole thing has taken an extremely negative turn recently. Booking then passes on the availability to other platforms such as check24 without informing us. The room categories are then simply renamed. Neither Booking nor check24 feel responsible for such problems. But when the guests arrive and get a different room category, we have to deal with that. Of course, guests also call us if they have problems because they are also stuck on the hotline. You get the feeling that this is what you want, you want to pass on as much as possible to the hotels. All in all, Booking is simply blatantly exploiting its market power. Since there are no competitive portals, the hosts put up with a lot. From a hotelier's point of view, I can only recommend booking a hotel directly. Direct contact with the hotel has many advantages. Because no intermediary works for free. But it is often more attractive not only in terms of price. There are often rooms available to guests that cannot be booked online. Our guests always know in advance exactly which room and location they will get. Maybe just try it out.

Booking.com offers no help to its customers other than answering politely to everything "we are trying our best to find a solution for you", actually meaning "we are doing nothing, this is your problem". Booking encourages the activity of fraudsters on its website. I booked a place that upon arrival there turned out to be not real. Obviously, no property owner was available at the provided phone number, no matter how many times I tried to call. I immediately informed the Customer Service, which just advized to try harder to reach the property owner and solve the issue with him. After asking to remove the property from their website so that other customers would not get into a similar situation like me, nothing happened. The option to book that non-existing apartment is still available on booking.com, however the payment is quite real. CANTERBURY HOUSE - DELUXE GUEST ROOM 3 - be careful, don't book, this is a fraud!!!

If you want to book a hotel with your dog, some hotels state that you should check with them in advance to see if there are rooms available. As soon as you do this, they explain that booking directly through the hotel is cheaper. I find the whole process unfortunate - on the one hand, the hotels have to be able to indicate whether they still have rooms/apartments for dogs or not without having to make another phone call and on the other hand, this bypasses booking, which is how we first became aware of the hotel. It's probably due to Booking's fees being too high, but it doesn't seem that clean.

Disastrous, actually non-existent customer service. Not recommended to anyone - I will never book again and will pass on my negative experiences to friends and acquaintances in order to protect others from the exciting business practices.

How good a company really is becomes clear when there are problems. Booking.com is not designed to help customers with problems. Not even if it is a problem caused by booking.com. I have booked most hotels through booking for many years, but I will no longer do so today because the customer service is simply subpar.

I have booked an apartment for 2 people. That was a mistake. Wanted to expand the apartment to 4. A mistake happened and I had an apartment with two people and a second apartment with 4 people in the same house. Same house. Same time. Asked to cancel the apartment for 2. Yes, they do. But I should pay for the cancellation. The amount almost corresponds to the book value. impudence. I will never book with Booking.com again. Sour 😡

(Translated by Google) Booked in NL Hotel. After booking, the government in The Hague imposed a de facto entry ban through a 5-day quarantine and additional PCR tests upon entry. The hotel refuses to refund, Booking collects its commission, but does nothing to counter the violation of the law by the Dutch. (Original) In NL Hotel gebucht. Nach Buchung verhängte die Regierung in Den Haag eine faktische Einreisesperre durch 5 tägige Quarantäne und zusätzlich PCR Tests bei der Einreise. Das Hotel verweigert die Rückerstattung, Booking kassiert zwar seine Provision, tut aber nichts gegen den Rechtsbruch der Niederländer.

(Translated by Google) We booked a really unreasonable apartment through booking. It was so bad we didn't stay there. Our "deserved" very negative evaluation of the accommodation was rejected by booking and never published. Scammers are protected instead of exposing black sheep. If we followed up on the service portal at booking and complained on our part, any further contact was simply blocked. (Original) Wir haben eine wirklich unzumutbare Wohnung über booking gebucht. Es war so schlimm, dass wir dort nicht übernachtet haben. Unsere "verdiente" sehr negative Bewerung der Unterkunft gegenüber wurde aber seitens booking abgelehnt und nie veröffentlicht. Betrüger werden geschützt anstatt schwarze Schafe zu entlarven. Bei näherem Nachhaken über das Service Portal bei booking und Beschwerde unsererseits wurde jeglich weiterer Kontakt einfach blockiert.

I think this is a scam agency. The prices on the website are not what they book off your accounts.. very dodgy.

(Translated by Google) Unfortunately, you can no longer trust like you used to. If such big companies can't cause problems between the customer and the accommodation, it's much better not to use them anymore. After 10 years as a customer I still have no rights!!! (Original) Man kann leider nicht mehr wie früher vertrauen. Wenn solche große Unternehmen nicht die Probleme zwischen der Kunde und dem Unterkunft auslösen könnten, wird es ganz besser einfach nicht mehr zu nutzen. Seit 10 Jahren als Kunde habe ich immer noch keine Rechte!!!

(Translated by Google) My rating of europcar, which is attributed to booking.vom: Rented a car through booking.com, which we could not accept because the main driver is not the owner of the credit card (as apparently in the europcar regulation). (Which I think is still reasonably understandable). Then we canceled the reservation on booking.com and asked for a car right after the cancellation. Only that was supposedly booked away within this minute for the same day. I find that a little unrealistic and the staff was very unfriendly and wanted to get rid of us. Two stars and not one because it was booking.com's mistake, as we had already specified everything when making the reservation and they accepted it despite the guidelines against it. They also tricked us into car insurance. (Original) Meine Bewertung zu europcar die auf die Kappe von booking.vom geht: Über booking.com ein Auto gemietet, was wir dann nicht entgegennehmen konnten, da nicht (wie es anscheinend in der Regelung von europcar steht) der hauptfahrer nicht der Besitzer der Kreditkarte ist. (Was meiner Meinung nach noch einigermaßen verständlich ist). Dann haben wir die Reservierung bei booking.com storniert und direkt nach der Stornierung nach einem Auto gefragt. Nur wurde das angeblich innerhalb dieser Minute genau für den einen selbigen Tag weggebucht. Das finde ich ein wenig unrealistisch und das Personal war sehr unfreundlich und wollte uns eher loswerden. Zwei und nicht einen Stern gibts weil das booking.coms Fehler war, da wir bereits alles bei der Reservierung angegeben hatten und sie die trotz der dagegen sprechenden Richtlinien angenommen haben. Damit haben sie uns auch die Versicherung für das Auto abgeluchst.

Jahrelang so viele Hotels via booking.com gebucht, so lange gut, bis man das Geld für eine kostenlos stornierte Reise seit Monaten(!!!) nicht zurückbekommt. Ständig gibt es die banalsten Ausreden, warum ich das Geld noch nicht zurückbekomme. Zuletzt: Währung in € könne man auf dem Kontoauszug nicht sehen, das stimmt natürlich nicht! Seit Monaten verliere ich wertvolle Zeit, um MEIN GELD zurückzubekommen. Nie wieder!

(Translated by Google) Booking properly canceled and money not received back until today. We are constantly put off by phone with the information that the "boss" has to decide. Booking.com finances itself through the crisis by withholding payments. For me, booking.com is no longer a business partner. (Original) Buchung ordentlich storniert und Geld bis heute nicht zurückerhalten. Wir werden telefonisch laufend vertröstet mit dem Hinweis, dass der "Chef" das entscheiden muss. Durch zurückhalten von Zahlungen finanziert sich booking.com durch die Krise. Für mich ist booking.com keine Geschäftspartner mehr.

I've been waiting for a refund for two months. I will never book a FLIGHT through booking.com again. I have to get a lawyer to get my money back. Any contact was futile. You are constantly being passed on to the Indian call centers.

(Translated by Google) Booking.com isn't bad when it comes to booking a trip. But not good help with problems. We had to postpone a trip several times before we could finally book it ... only for 2022, but we have already paid for it. (Original) Booking.com ist beim Buchen einer Reise nicht schlecht. Aber bei Problemen keine gute Hilfe. Wir mussten eine Reise mehrmals verschieben ehe wir endlich buchen konnten.... zwar nun erst für 2022, aber bezahlt ist ja schon.

Automated customer service when you pass on information that an apartment offered is fake and does not exist. Nobody makes any effort at work there. The very last.

Until recently we always booked through Booking.com, but that's now over. For months I've always had the same problem booking a double room for 2 people and when the confirmation comes it's only booked for one person, but paid for 2 people. You wait in vain for a call back. I can only advise against booking through booking.com. You won't get any money back if you pay too much

You should stay away from this company. There they are only interested in profit and not in the well-being of the customer, as I have experienced myself. Booking directly with the hotel is much better.

In this company, people are unwilling or unable to handle processes that deviate from the programmed scheme. Example: You booked a trip, accidentally entered the wrong email address and therefore no confirmation number. and PIN received. Despite numerous attempts to contact us, employees are not willing to allow access. So it's better to book somewhere else!