2/5 Amy A-C G. 1 year ago on Google
For
the
2nd
year
in
a
row,
I
rented
a
meeting
room
for
my
company/academy.
Last
year,
I
was
in
contact
with
Laura
and
Silvana
and
everything
went
smoothly.
However,
both
no
longer
work
at
the
hotel.
This
year,
communication
was
a
lot
more
difficult.
Maybe
that
has
something
to
do
with
the
language
barrier.
My
mother
tongue
is
Dutch/French.
And
the
contacts
spoke
purely
English,
sometimes
French.
I
also
had
different
people
on
the
line
all
the
time
which
didn't
make
it
any
easier.
There
was
also
a
lack
of
clarity
about
the
rented
room,
leaving
me
with
a
room
that
did
not
suit
my
interactive
training.
A
few
days
before
the
training,
the
reservation
also
turned
out
to
be
scheduled
on
the
wrong
dates.
In
a
hurry,
I
went
on
the
spot
to
clear
everything
up.
The
first
day
of
my
training,
the
receptionist
was
unaware
of
the
switch.
So
I
had
to
explain
and
rectify
everything
again.
Not
the
way
you
want
to
start
your
day.
Neither
the
logo
of
my
academy
that
I
had
forwarded
nor
the
name
of
my
academy
turned
out
to
be
on
the
signage
in
the
hotel.
Which
meant
that
my
trainees
did
not
know
where
the
training
would
take
place
and
I
had
to
personally
wait
for
them
in
the
lobby.
During
both
lunch
on
day
1
and
breakfast
day
2,
the
employees
were
not
aware
of
my
order.
I
expect
from
a
4.5-star
hotel
that
these
things
don't
happen.
After
all,
I
pay
enough
for
it
I
guess.
For
the
participants
of
my
training
course,
this
did
not
come
across
as
professional
either.
Finally,
all
the
staff
were
extremely
friendly
and
helpful.
However,
I
noticed
a
lack
of
procedures
and
training
of
the
staff
which,
in
my
opinion,
caused
the
problems.
The
equipment
of
the
meeting
room
and
catering
was
good.
Lunch
was
also
very
good
but
while
last
year
we
got
a
plate
full
of
sandwiches
each,
now
it
was
only
4
half
small
sandwiches,
this
at
the
same
price.
I
have
put
my
impending
reservation
for
February
as
on
hold.
Partly
because
it
was
announced
that
the
rates
are
going
to
rise
by
5%.
The
price-quality
ratio
is
no
longer
good.