An extremely bad service. They are unable to keep any deadline, which they give. My order was postponed more than once, and in the end came broken. Very disappointing.

Unfriendly service! I won't be giving them any of my business. UPDATE: I emailed the owner and he never emailed back after several days.

Bad costumer service and unprofessional! Took vintage watch to have crown attached. Was rushed into sending the watch in for specialists to give quote and was told I would by the end of the week. Never got a quote and only got the watch back 2 months later dial and case badly attached after being opened without any permission. Take your watch somewhere else. They have reputation but I don't know what for...

They refuse to serve customers wanting to buy golden wedding bands because, during Christmas holidays, they only want to sell products with higher margins. This while their store was empty! I thought he was joking but was stunned when he said he was serious. Never experienced such disrespect for customers. Would have given zero stars if 1 star wasn’t the minimum.

(Translated by Google) Unfriendly and unpleasant service, I came to adjust the bracelet of my watch and I was coldly rejected because the watch had not been purchased from them. The reason is quite understandable but the way of doing it is unacceptable. (Original) Service antipathique et désagréable, je suis venu pour régler le bracelet de ma montre et j'ai été froidement rejeté car la montre n'avait pas été acheté chez eux. La raison est toute à fait compréhensible mais la manière de le faire est inacceptable.

3 years ago i drive to brussels to put a deposit down for a omega watch.Being told i was third on the list i was shocked to be called this month to be told they want to give my deposit back. After postponing and giving me false hope i should of known better. Avoid this dealer who sells under the table. Rude customer service is putting it lightly. Never again.

Because of Cosyns Toison i lost 1200€, a lot of time and nerves. I asked for VAT paper and they give me just invoice. Customs authorities on a few airports didn't accept this document. I asked Cosyns Toison to send a watch box on my address and paid for shipping. Because they gave the wrong phone number to UPS I was waiting 2 months for the box. And this isn't everything. They put the fake invoice in the box (102€) and made me a problem with customs. I paid 200€ for UPS waiting and didn't get VAT 1000€ because of Aliexpess watch seller Cosyns Toison.

The worst customer service on planet earth.avoid absolutely. Fake estimations, you hear a price from one of them, then the other says another price, you can just feel something is going on. He actually said to me very clearly that he does not care of customer service...wow...

With 25 years of experience.....blah blah, just a load of nonsense. I've been here twice and I'll never be back. Completely unprofessional lady changed the battery on my watch, two weeks pass and the watch would stop ticking randomly and then resume. I returned to the store in hopes for a solution, and guess what? The same lady that I talked to before didn't even bother checking her mistake and advised me to contact the company, as my watch is under warranty. Turns out they broke my watch and now I must repair it out of my own pocket. Avoid this store.

Had glasses repaired here. They took great trouble to order the right parts and get them on time, which was not easy, and advised me properly and honestly on what would be the most cost-effective solution. Great service.

Disappointing experience. This morning I entered the shop with the intention to buy earrings for my mother’s birthday. Well prepared, I showed the shop assistant a photo of earrings I liked and that I had found in the most recent catalogue from the most recent Cosnys collection. The earrings were not available. Only because I insisted, the shop assistant reluctantly phoned two other Cosnys shops in BXL. However, none of them had was I was looking for and none of them proposed to order the article for me. When I asked the shop assistant for alternatives, she invited me to look at the shop window from the outside. She couldn’t care less and did not even ask the amount of money I was willing to spend. Thus, after two minutes I found myself out of the shop. By the way, I was the only client around ... Needless to mention that I will not enter Cosnys another time.

(Translated by Google) Super top service and the lady who served me very helpful and smiling. (Original) Service super top et la dame qui m'a servis très serviable et souriante.

(Translated by Google) Excellent hospitality and service! (Original) Excellent accueil et service!

Absolutely do not go to this place. Thanks a lot for destroying the engraving on my wedding ring when fixing the cracks you caused when resizing it. Really really nice work (it fits perfectly though)! Please see the picture, which illustrates their excellent craftsmanship.

I asked to change the battery of my watch and the lady did it right way and was sympa. Efficient.