I absolutely love Dunkin but this one was horrible. (Dunkin’ on Federal Hwy). They forgot half of our order. When we went back for our refund on the food we didn’t get, they were awful to us. We had to ague with the staff for at least twenty minutes. They were extremely mean and unprofessional. The owner threatened to call the police if we didn’t leave. Hard to believe but we video taped it. DON’T GO THERE! It was a terrible experience. Worst Dunkin ever.

I won't come to this location anymore on my way to work..slow long line always..today..got a burnt unetible maple bacon croissant..egg was stone cold.. croissant was burnt and crumbled..worked a double w no breakfast..went in the trash.. That's twice..never again..I will.stick to the one by my job for now on..pslw

Visited the Dunkin off US1 in Jensen Beach today November 19th, 2023, at around 2:30 p.m. The young lady who took my order through the drive-thru and it was a simple order of their signature latte with extra mocha syrup, she was very slow as if taking the time to talk and take my order was exhausting her. Maybe she was having an off day I can understand that. But then when I drove away and drank what was supposed to be a latte I was shocked to taste almond flavor and maybe a bit of caramel and looked like it had been whipped, frothy. She was also rolling her eyes while taking my money and again acting as if it was taking every ounce of energy to move and deal with me as a customer. I can forgive the bad day we all have them but not that much of a mix-up with my drink when I was the only customer in the drive-thru and there were only two cars parked out front.

I just paid almost $7 for a large iced cappuccino with an extra shot of espresso except I got a large cup of milk with no ice and no sweetener so I know it's not a real cappuccino. I guess it's easier to just pour milk in a cup and call it a day.

Good location, staff was friendly and efficient. Selection was a bit scarce in the mid afternoon but did leave with 4 donuts. Cost of donuts have hit a outrageous level. We don't go very much anymore as value is not there.

My kids love the chocolate frosted donuts. sometimes I like him with sprinkles, sometimes they don't. the coffee's okay, I like vanilla cream, filled, donuts and sometimes they have them there. I really like Krispy kreme donuts, and I love chocolate cream filled doughnuts but they don't seem to have chocolate cream filled donuts anymore. but this place is okay little pricey. They seem to have raised their prices. But like everybody else. But what are you gonna do I don't seem to have any local options that are can't compete with their prices in their service

I drive a semi all over this great country of ours. I’ve been to a Dunkin’ Donuts or two. I will assure you this one is the bottom of the barrel. My wife and I came in here this morning the day before Thanksgiving. Order the hot coffee, ordered a iced coffee and two bagels. At the very end, my wife asked for a small cup of ice for me to cool my coffee down. Yeah, I’d like to drink it while I’m still young. The coffee is extremely hot. Some people appreciate that. I don’t. Now when it’s 15 below zero, up in Minnesota in South Dakota, serve, I want my coffee, hot! But down here in Florida? Not so much. The cashier I will dub, Mr personality. He told my wife it was $1.07 for a cup of ice! She paid it. A cup of ice. I get it you’re paying for the cup. Now the other side of the coin was when we got our cup of ice, it had water surrounding it. We did not ask for ice water, we asked for ice. Are use the water inside of the cup. That was surrounding my ice that I ordered, to clean the table That we intended to sit at. Are used three cubes of ice out of that $1seven cent cup of ice water. With further reflection, I went back up to the register, and told John I mean, Mr. personality that I ordered a glass of ice, not ice water. I also told him that I wanted my money back. He said I can’t do that you paid for the cup. I said to him that he should be ashamed. He said, I’m not ashamed, you’re paying for the cup. I said that’s fine. Then a woman behind the counter kind of got short with me and said well, if you don’t like it leave. The audacity of her! You don’t speak to somebody like that. I wasn’t getting rude, I wasn’t getting nasty until then. Then I called Mr. warmth, this guy had all the personality of a broom. I could assert this one thing. I will tell everybody that I know to avoid this location. I’ve been to some bad Dunkin’ Donuts over the country throughout the years. This one in particular hands-down is the worst! I tried to go to the corporate website and find an email so I can take care of this discreetly. But no, there was nothing like that. So will do it in a public forum such as this. I wish them all a happy Thanksgiving upon my departure. They could’ve cared less. They’re a little rushed that they were in when we arrived at around 930 this morning was over. Do you think anybody would come out and start cleaning up the floors, or cleaning up the tables, or the chairs that have food all in them? To the contrary, they stood back in the kitchen, talking amongst themselves. Good job, Dunkin’ Donuts I would also like to say that the bagels were like chewing on a piece of rubber. We asked them to toast the bagels, I think that they might’ve shown them to some sort of a heat source just to scare them other than that they were far from cooked.

waited 20 min just to order meanwhile i was 2nd online, coffee came out terrible. i mean seriously starbucks is always busy and they are fast and efficient i can’t understand why dunkin no matter what location takes so long and seriously have no idea what they are doing!

The sad part about all these dunkins even in Port Saint Lucie side, is that there's not many of them. So if u like coffee u gotta come back 🤦 these people just suck and they don't get fired cuz they're the only losers who Wana work there... so all I can do is taste my simple coffee and if it sucks I'll make them try again, just making the line wait more... my coffee is so simple. Idk how tf they mess it up so often.

This place is truly lousy. They only care about the drive thru. Come inside and stand at the counter forever while a half dozen employees work the drive thru and ignore you completely. If one of them finally wanders over, it's like you're an inconvenience. Then, you get to move down and wait an equally long time for them to just get your order, no matter how simple it was. The lobby is never clean. Everything is filthy. Tables filthy, chairs filthy, floors filthy, counters filthy, bathroom filthy. This place should be shut down.

Nasty! The croissant was burnt on the Sausage Egg and Cheese and not edible. I received the incorrect variety of donuts for the 2nd time and the donuts I did receive were not fresh and thrown in a bag with frosting everywhere smashed together with other donuts. Someone not reading tickets or they don't know how to read. Disgusting!

This place is a hot mess. The staff are almost always rude and seem miserable with their lives. Anything you order takes forever to make and they are always out of donuts. I only continue to go here because it’s on my daily route. If there was another dunkin near my house, I’d probably never come back

I sat in the car and treated my daughter and her bestie to Matcha drinks. Their reaction was they were very satisfied and well treated! An enjoyable experience. Thank You.

Worst experience. Staff is miserable! Wait over 20 min for wake up wraps, signature latte and bagel minis. The staff was yelling at one another, instead of making the drinks!!! The manager did not address the situation, instead joined in at yelling at the employee in front of customers. EXTREMELY UNPROFESSIONAL. I get that staffing is an issue these days. To wait because your short staffed is one thing. But to wait because you’re too busy focusing on negativity instead of getting the job done is unacceptable!

Dunking Dinut food and donuts are do fresh. Your food is always hot as well as your coffee. Oh coffee can be hot or cold. Top off your coffee eith a delious donut of your choice. Ever so good. I wii be going back some other day.

Every time I come in, the staff is friendly and attentive. They haven't gotten my order wrong once, and they're super nice to chat with when it isn't busy. Overall the store is clean, staff is friendly, and the food is great.

I never have anything bad to say about Dunkin but this morning I experienced some horrible service today in the drive thru. Jo Ann was very rude and everything i ordered was completely wrong. The donuts was stale and my iced coffee was made incorrectly to the point I couldn’t enjoy it even if I wanted too. They need to work better on customer satisfaction and accuracy. Would definitely recommend any other Dunkin over this location.

I asked for whip cream on my iced coffee and this is what she gave me. FIRST she forgot, then I reminded her, she took it back, sprayed THIS little about on the coffee, and put the different top on and gave it to me. I laughed at it when she handed it to me. This is ridiculous. I’d rather pay for it then get this little amount.

worst coffee I’ve ever had in my entire life. whoever they have making coffee needs to go. I did not pay $4 for dirt water! The coffee is thin and awful. I order the same thing every single time and it’s made just fine everywhere else. Please train your employees better and get someone in there that can make a good coffee!!

Really never seen such an unkept dunkin like this one. Bathroom. Was gross. Empty shelf products. Service was horrible workers hanging out in the back actually had their kids jumping on the table and spilling their drinks on some customers HONESTLY I know it's hard to get help but the owner really needs to check his business

It was the worst experience ever. It took them 20 minutes to make 2 boxes of Joe coffe and 2 boxes of hot chocolate.The employees wear flip flop with socks and crocs , no uniforms at all , dirty clothes on. The floor in the store was disgusting. All the employees cursed when they are talking , and they don't care about the costumes at all. Good luck

I prefer to visit THIS DD rather than the one closer to my house bc their orders are Fresh & accurate. The only downside to this location is the long lines at Drive-thru. Even with ordering on the Mobile APP, it can take a while to get your food.

Staff seems like they hate their life. At least the day I went.... Decent coffee tho 🤣

Jensen Beach location is improving with more donuts available. It's amazing they now have pumpkin donuts in November, who would have thought. I now can have a donut with my coffee but the jelly sticks and chocolate sticks still need to return. Myself and fellow "Softballers" stop each Monday and Thursday and I believe the owner is trying his best with what he has.

I’ve been coming by this store on and off for three months in the morning. The line is always wrapped around the building. Today I decided to try and see if I got better service going inside. I waited for 20 minutes for 10 munchkins and a sweet tea. After all that I was given the wrong munchkins.

If I could give this store 0 stars I would! I simply ask this cashier named LASHANDA ( a melanated lady with red lock hair) to ensure the eggs aren’t runny. I honestly didn’t know it was premade (I found that out after) she yelled at me “ what did you say?!” So I repeated and then she mumbled under her breath “stupid” and hissed her teeth! I don’t care if she is in a bad mood or doesn’t like her job! She needs to learn how to talk to people! Worst place ever! Always a black woman trying to disgrace or tear down the next! Calling me stupid!