We checked the day before regarding the opening hours and were told that they were open 11-2 and that we could store our luggage. Walked all the way there with suitcases and booked our shuttle bus from there. No sign of any staff and the place is closed. Other travellers with suitcases and backpacks waiting also, what a joke of a visitor centre.

Saw a sign during the week for luggage storage and looked it up online but no hours mentioned so went there on Saturday after checking out and it was Closed! Also the worst town for Public Toilets- truly shocking

20 Dollars for leaving my backpack there for a couple of hours, thats not a fair price!

Helpful and friendly staff willing to share all the local tips I went there to see if they had any tours for me to do kayaking with dolphins on the following day. Because it’s during new year, I didn’t have high hopes for the availability. But they managed to book one for me. I believe there are many operators at Byron Bay. If your hostels/hotels can not book one for you, can come here to try. I also asked about walking tracks in this area, the lady was so nice to draw the track that she recommended on the map. She also shared cafés and local markets info with me. It’s really nice of them.

Opening hours stated they open at 10:30. Waited for an hour. Still closed. Kepp that in mind when you want to store your luggage here. I definitely wouldn't recommend it.

20 dollars just to store 1 bag less than 2 hours… but as I was really surprised with the price I had a discount of 5 dollars wow.

Amazing place, I highly recommend to go there at the start of the trip so the lovely ladies who work there can advise you about everything and give some tips. They are very nice, I was laughing with them a lot.

We spoke to the most un interested volunteer about the town and surrounding areas. Nothing to do here and why would you go there was her comments. I would suggest that she not work there if no willing to sell the area for travellers

Very helpful person on duty. Nothing was a problem. Was able to answer all queries.

Always great service thank you so much

Staff seemed put out about storing bags and it was $20 per person. Tried to go back on a Tuesday and they were inexplicably closed.

Just went there 3pm and closed, another lady also there banging on door. It's hardwork to open it to tourists 🤮

They are slow. I stand here in hot weather waiting. Has nice tree out front though. Good for shade. Also man busking across road is good. ITS HOT… this is an update. Have been waiting for an hour now. We got told they opened at 10:30. It’s now 11:35. Lots of people were waiting and have since left. It’s honestly ridiculous at this point. Unreliable.

Closed when it should be open. No sign on the door. Other reviews reiterate this. They need to update their hours on google.