Brightseat Health Care image

Brightseat Health Care

Medical clinic Wellness center Family practice physician Obstetrics gynecology clinic

One of the Worst Reviewed Medical clinics in Silver Hill


Address

4333 Old Branch Ave., Temple Hills, MD 20748, United States

Contact

+1 301-423-4551

Rating on Google Maps

1.60 (91 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 am to 6 pm
  • Wednesday: 11 am to 8 pm
  • Thursday: 11 am to 8 pm
  • Friday: 9 am to 6 pm
  • Saturday: 10 am to 4 pm
  • Sunday: Closed
  • Monday: (Washington's Birthday), 9 am to 6 pm, Hours might differ

Featured Reviews


Frequently mentioned in reviews: appointment (27) time (16) told (13) doctor (13) insurance (12) staff (10) patient (8) office (8) patients (7) asked (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ruben 6 years ago on Google • 11 reviews
    Booking the appointment was quick and easy they had an appointment the very next day for me which was great. I can't begin to explain my experience earlier today. I came in as a new patient with no referral (my insurance didn't require one) I was greeted by the other patients carry out food that they were eating in the lobby. The lobby was outdated carpet taped up in patches. Non of the staff greeted me. NO paper work for me to fill out- keep in mind there was no refrain needed from my PCP. I was not given any HIPPA forms to sign so i now realize my information may not be kept confidential let alone anything health related. When i was taken to the back the room was dingy, wall paper peeling, the floors looked dirty, roach motel patches under the sink, dollar store graded hadn't soap at the sink, the metal card the would normally hold medical tools is rusted and dirty, the intake nurse did not take my blood pressure, weight, or temperature, and was quick to ask me if i just needed a refill ( keep in mind again I'm a NEW patient and have no medical history provided to them prior to my appointment) so now it seems they are just handing out drugs/px to patients. The Nurse Practitioner came in and was nice to talk to but asked me no questions regard previous health conditions and only wanted to know exactly what I had came in for and was quick to also prescribe me antibiotics that i had just mentioned didn't work previous to me coming in to the appointment that my PCP had given me. The entire experience felt like a back alley clinic with no proper policy and procedures sanctioned by the state or local government.
    11 people found this review helpful 👍

  • 1/5 Jerrè S. 5 years ago on Google • 67 reviews
    This is by far the worst and I do mean worst medical center I've ever gone to. If I could give zero stars I would have. My partner was trying to do a followup after an 8-hour visit to the ER. She scheduled the appointment through zoc doc for 2 pm. We arrived there at 1:23 (better to be early and on time). Long story short with that the receptionist told us my partner was not on the calendar after I showed the email confirming the appointment. She did what she could to accommodate us and rescheduled my partner for 2:45 pm. Now I was under the impression that she was going to schedule for the doctor the original appointment was scheduled for and maybe I should've asked. Wishful thinking. The doctor was extremely rude and did not care about my partner's condition. All the doctor did was read over the paperwork from the hospital and write things down. No follow up questions regarding her symptoms or her comfort level. First the doctor assured my partner he would be able to help with her discomfort by the end of the visit he told us noting can be done and gave us a blank referral with told us to schedule with Children's Hospital. My partner is 30. Children's Hospital clearly does not see adults hence the name Children's. I will never return to Brightseat Health Care and something should be done about how their staff treats their patients.
    6 people found this review helpful 👍

  • 1/5 loreen w. 3 years ago on Google
    I have been going to the clinic for over 20 years. The clinic now is so unprofessional now I am in tears. I went to get labs and a workup for surgery and it has taken me 2-3 week process. Last week went just find out Dr. Did not order all lab work, they stat other labs ,told they will be faxed on next day which was Friday. Called Monday told Dr has to sign Tuesday , called today the nice one said she is doing it now. I am so hurt suffering . This place is so terrible now, I must find some where else to go. It was so convenient and me and my children could go and they are 30 now. The Dr. Called me 3 times and they can not believe that labs (blood work) and faxing results take this much work .
    9 people found this review helpful 👍

  • 1/5 Msberry J. 2 years ago on Google • 26 reviews
    I had an awful experience repeatedly with this office. Between horrible customer service and deceptive billing practices. I have gone there over the past several years, mainly because I felt the office was conveniently located and had extended business hours. That probably was the actual problem. It is clear that the physician staff and administrative staff have no regard for their patients because its generally a lower income area. I have called AETNA with this office on the line to verify my coverage and even the AETNA representative was appalled at the beligerence of the staff member (Esther) who answered the phone. She was being rude accusatory and dismissive, even after AETNA confirmed that my insurance was covering my service at 100%.She admitted that they will add on charges for other services which aren't part of the visit purpose so they can pretty much swindle a payment out of a patient. She didn't apologize for inaccuracy and inconvenience they caused me for going for my appointment only to be told I had an out of pocket cost which in fact didn't apply. Prior to today, this has happened several times where I have had to contact my insurance to verify coverage myself and my presumed out of pocket costs if any. I have had instances where I am misdiagnosed by their nurse practitioners, and given irrelevant medication, or even had to go visit another physician because the diagnosis didn't make sense. I have been there for hours after setting an appointment with no remorse from the provider for the time they waste for patients. It is unfortunate that health office like this continue to exist and sometimes people continue to utilize them because they sometimes make sense for an individual's life situation. I hope AETNA and other carriers eventually remove Brightseat from their list of network providers.
    3 people found this review helpful 👍

  • 1/5 Donna C. 3 years ago on Google
    Please DO NOT GO HERE!! this place is a nightmare. They had me waiting for 4 hours just to get a form filled out. I arrived at 2:30pm and dint leave until 6:30pm on the evening of December 28, 2020. Also I was seen by George Oyler. He had me tested for HIV because I told him that my neck was swollen. My test result came back negative. He has a very nasty attitude and doesnt take the time out to listen. He is always overloaded with other patients and always in a hurry which is dangerous because i was obviously misdiagnosed. Im still suffering from this pain in my neck months later. i now have a medical expense for $1,400 in ER and Urgent Care because of me not having the proper care and treatment received From Dr Oyler
    5 people found this review helpful 👍

  • 1/5 Nakeia H. 7 years ago on Google • 15 reviews
    Words can't describe how absolutely horrible this place is!!! The staff is rude, unprofessional and they purposely make you wait extended amounts of time for NO REASON. THEY CHARGE YOU YOU THE FULL DEDUCTIBLE AMOUNT, WHICH FOR ME WAS $1000! I watched them turn away patients and my heart sank. I had to insist and call my insurance just to be able to only pay my copay. AND I HAVE EXCELLENT INSURANCE. Its VERY DATED. Doctor Brown is phenomenal, and I held out for a few visits to see her, but finally reached the end of my rope..... DO NOT GIVE THESE PEOPLE YOUR MONEY. If the owner or whomever is running this place is reading this. Your responsibility is to serve the community, and to give at least decent customer service. Your staff doesn't even say hello to people when the walk to the counter. I'm never coming back there, but please do better for those who don't have a choice but to come there.
    3 people found this review helpful 👍

  • 1/5 Lee L. 1 year ago on Google • 10 reviews
    Horrible experience. Took my toddler there as a trial. My appointment was for 2 they changed it to 3:30 without any notice. I had to call 3 times to even confirm my appointment. Showed up saw a nurse smoking and another nurse rolling up in a car. The whole place is outdated and worn down. The kicker was what they tried to charge me. $140 for my toddler and told me my co-pay was $40 but the visit was $100. I was so confused. Asked the nurse and even told her I’ve never had to pay a co pay let alone a $100 visitor fee. Here’s another kicker her reasoning was my policy stipulate $4000 worth of coverage. So someone/anyone please tell me what that has to do with their $100 fee let alone $40. Seems they are charging people so they can pocket the money because it for dang sure isn’t going towards repairing the place. Never again.
    3 people found this review helpful 👍

  • 1/5 Afia T. 1 year ago on Google • 25 reviews
    Short story: do not waste your time coming here. They won’t respect appointments, don’t seem to know how insurance works and fail to assign you to the right doctor for your concern. If I could give 0 stars I would. Long story: I booked an appointment for an annual skin screening with an NP at the group. I arrived for my appointment 10 minutes early because I was a new patient and anticipated intake forms. But the night before I uploaded photos of my ID and insurance cards to expedite the process. I sign in with my name, arrival time, appointment time and the physician I booked the appointment with. I give them my ID and insurance cards and they ask if I have an appointment- 1st red flag. “Oh ok we just need to input your information into the system” So now I sit down, fill out their intake form and wait to be seen. In the 20 minutes I was sitting I watched one patient leave after being told they didn’t accept their insurance. They had been waiting since before my arrival so at least a half hour before being told they couldn’t be seen. They were rightfully enraged for not being informed ahead of time, upon arrival, or before waiting so long. I then saw another patient be told they owed $200 for their appointment. They then remarked that every time they come here they bring a letter from their insurance company because this facility regularly attempts to overcharge. I then went up to the front desk to inquire about the status of my appointment. At this point we’re 20 minutes past my appointment time and there’s no sign of being seen any time soon. I go up and then am asked for basic information like my phone number, address and email. What were they doing while I was sitting for a half hour? I then receive an email that my appointment has been scheduled for 2:40 with a different doctor. 40 minutes after my appointment??? “Oh well the NP you booked with isn’t here today.” Why not tell me when I arrive?? Or better yet before I drove 20 min. I then ask what the actual wait would be to be seen. He goes to find out. While he inquires, I Google the new doctor and she’s an OB/GYN. I ask him what is going on because I booked for a skin screening. “Oh the NP you booked with is the only one who could see you for that.” A total of 40 min later I leave enraged and without the screening I needed. Oh he also asked with my insurance card in hand what my copay was. It’s literally on the card…
    1 person found this review helpful 👍

  • 1/5 Bev B. 2 months ago on Google • 35 reviews New
    Went here for a few years. Had a lovely pediatrician which was why I stayed. When she left and the gov't. raided them for medicaid fraud it went down hill. The owner is still there, although he don't have license to practice he running things and putting it in other doctors names. The staff is ignorant, rude disrespectful, and the Doctors I don't think are licensed. 1 doctor falls asleep in the middle of taken care of you, like really! All the good doctors are gone, they don't have professionalism, privacy or boundaries. My whole family left as well as church members! They are a JOKE here BEWARE! It's sad to see from the comments that nothing has changed! The owner actually uses other doctors of his culture to put the business name in and still runs it behind the scenes... scandalous! RUN FOR YOUR LIFE, HEALTH, STRENGTH!!!

  • 1/5 Mike B. 4 years ago on Google • 3 reviews
    Honestly, they don't even deserve a single star from me. Very unprofessional Doctors. Absolutely no concern for for patient's care, well being, and privacy. Doctor barely spent 5 minutes with me, googled all the questions that I asked for, and asked me to set up a new appointment if I want to discuss anything else. Horrible manners and rude. The locations needs massive upgrade, literally the worst medical office I have ever been to. Nurse did not even care to take my height or weigh me, just asked verbally how much I thought I weighed? Even the blood pressure monitor was a non commercial one. In my opinion, please do yourself a favor and do not come here, especially the Temple Hills office. I could listen to the entire conversation another patient was having with their doctor, two rooms down.
    2 people found this review helpful 👍

  • 1/5 Arifa K. 1 year ago on Google
    Very bad experience..... Do not go there!!! You will be wasting your time if you go there. There service is really bad. I call them last 3 days no body was answering the phone. There mail box was full.
    2 people found this review helpful 👍

  • 5/5 R L. 2 years ago on Google
    I recently visited here and received great service. I was seen on time and the NP was very nice and considerate as she examined my injury. This place has so many negative comments so I was hesitant but I had no issues. It was overall a positive experience for me.
    1 person found this review helpful 👍

  • 1/5 Breona N. 5 years ago on Google
    The worst staff! They were so unprofessional and rude! They changed my appointment from 11am to 6pm without even calling me! I showed up at 11am as scheduled and was given an attitude by the girl at the front desk. She was even FaceTiming her friend while working! I was there for two hours waiting to be seen and decided to leave after they were trying to charge me for a visit that is 100% covered by my insurance! I can’t even imagine how the doctor is if she has a staff that’s disrespectful!
    1 person found this review helpful 👍

  • 1/5 Donya W. 10 months ago on Google
    The worst, I had to keep calling and calling and than when I talk to someone he ask what kind of insurance I had, I told him he said we don’t take that and he just hung up the phone. Very Rude.
    1 person found this review helpful 👍

  • 1/5 Angela T. E. 4 years ago on Google • 2 reviews
    This place is the worst ever. They make appointments for you on days at the doctors aren’t even there. Had an appointment for 10:30 AM and they tell me the doctor doesn’t come in until 11:30 AM and there are five people in front of me… Really! Then The supervisor tells me the doctor changed her holiday schedule and she won’t be in but I couldn’t see a nurse practitioner. Really but you couldn’t call to let me know the doctor wouldn’t be in such a waste of time. Wish I had read all the bad reviews before wasting my time making an appointment. Lesson learned. Yeah I should’ve known from the day she made my appointment. She was talking to me making my appointment and caring it on a full conversation with somebody else in the office so ghetto. Needless to say I will never return to this place.
    6 people found this review helpful 👍

  • 1/5 Nakisha P. 7 months ago on Google • 1 review
    I have been a patient here for over 20 years and it has suited my needs but lately things have gotten worse. I called to schedule an appointment and no one answers and the one time that someone did I think the office line was transferred to his cell. I'm not sure what's going on but I need my medical records so I can move on.
    1 person found this review helpful 👍


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