Excellent friendly staff. Dr. Musani is very attentive and thorough. I appreciated the follow up report of our visit - a review of our visit and suggested recommendations. I can see how important this is as we age and sometimes cannot hear well it is good to have a written summary of our visit.

Staff was professional and friendly. Dr. Musani was very thorough with testing and explained the results. Dr. Musani also spent time to discuss next steps and assisted with moving forward with them. Would recommend to others for their audiologist needs.

Very friendly and helpful office staff! Dr Musani is very patient, knowledgeable, personable, and has a great sense of humor that makes you feel comfortable during the appointment.

Dr. Musani and his staff are very cordial and make every effort to help with my hearing issues (even helping me with my phone!). They are patient and Dr. Musani is willing to spend time to get my hearing aids set as good as possible. Henrietta is amazing as the Director of Hos-paw-tality!

B-E-W-A-R-E !!!!. This Audiologist practice is UNETHICAL. (The Hearing and Balance Clinic, 206 S. Austin Ave., Denison, TX 75020) I am a 76 year old patient with a moderate hearing loss according to Dr. Musani. I purchased a $5800.+ hearing aid in late August 2022. The hearing aid contract specified a 30 day return policy. I signed it. However, I never had noticeably improved results with the product and repeatedly said so to the doctor. During the 30 day return period the doctor cancelled an appointment and it took over a week to reschedule. I was unable to wear the product for ten days due to a sore on my ear caused by the hearing aid rubbing on my glasses. When I was able to see the doctor and asked to return it he said, “You have exceeded the return period.” I was 37 days from purchase to request a return although seventeen days were lost in rescheduling and inability to wear the unit. I assumed the time would be adjusted due his cancellation and lengthy reschedule time for the cancelled appointment. The office staff was rude when I called to ask for their decision. They have never contacted me to discuss the matter more fully. I have called, and sent a registered letter asking for assistance. No reply as yet. There are many excellent Audiologists in the area. Do yourself a favor and pick one of them.

I had an issue with one of my hearing aids. I called Brandy and then took it to them. It was a maintenance issue which she fixed in just a couple of minutes and then explained it so I could prevent further problems. Fantastic service from truly friendly and caring staff.

I took my father this morning for for a hearing evaluation. Everyone was courteous, kind and patient. Doctor took lots of time to explain everything and allow us to ask questions. Very pleased and will continue to see them for future needs. I highly recommend them!

Dr. Musani and his staff are very welcoming and pleasant to work with. They are very through in explaining the tests performed, test and evaluation results, and their recommendations. They are very knowledgeable of the devices and the use and care of them, explaining every detail. I will definitely recommend them to family and friends.