2/5 Dwight R. 2 years ago on Google
Lovely
hotel
and
facilities,
however
experience
was
spoiled
by
staff
and
general
incompetence.
My
wife
and
I
decided
to
stay
at
the
Kempinski
Hotel
Muscat
for
our
honeymoon.
A
few
days
into
our
stay
we
ordered
room
service,
we
had
made
the
staff
aware
that
I
have
a
nut
allergy
however
through
pure
carelessness
the
kitchen
put
nuts
in
my
food…
leading
to
me
having
a
reaction.
After
complaining
the
Guests
Relationship
Manager,
Jamie
Zheng
came
knocking
on
the
door
with
security
(who
were
holding
a
defibrillator),
barged
past
me
into
the
room
and
asked
my
wife
how
she
was.
It
was
in
fact
me
that
was
having
the
reaction.
Luckily
the
reaction
wore
off
in
a
few
hours…
but
it
was
reckless
of
the
kitchen
staff.
In
compensation,
Jamie
called
us
on
our
last
evening
in
the
hotel
to
offer
us
a
complimentary
dinner..
however
we
had
already
made
plans…
so
all
that
was
offered
was
to
pay
for
the
taxi
ride
to
the
airport,
at
8
Omani
rials
(£16
approximately)
it
seems
like
a
joke!
On
another
occasion
mushrooms
(despite
only
asking
for
tomatoes,
onions
and
green
chilli)
were
added
to
our
omelettes
in
the
morning…
my
wife
is
intolerant!
Other
members
of
staff
are
notably
rude…
on
multiple
occasions
we
were
asked
whether
we
were
staying
in
the
hotel
when
using
the
facilities….
Don’t
know
whether
this
is
because
of
the
colour
of
my
skin??!
Also
note
that
if
you
ask
for
a
taxi,
you
will
receive
a
hotel
cab,
which
has
a
surcharge
that
is
given
to
the
hotel.
On
a
positive
note
the
views
from
our
room
was
gorgeous,
we
woke
up
early
everyday
to
watch
the
sunrise.
The
pool
is
lovely.
The
beach
is
relatively
clean…
however
there
is
some
construction
going
on
further
down
the
beach.
Overall
I
am
shocked
by
the
service,
it
is
not
up
to
normal
Kempinski
standards.
We
will
not
be
staying
at
the
hotel
again.