Stopped responding to Email after 9 weeks even though I paid for 12. Unprofessional and unable to handle criticism when the customer is not satisfied and wants changes to their service.

No clue

Great place

As others have already mentioned, there is low engagement and no responses. Does not respond to emails or other platforms, but is highly active in a Facebook group of which he is an administrator. I have given "the benefit of the doubt", but have now got an unpleasant feeling. The answers were frequent until the first payment. I myself have been reminded to get a new, updated training schedule as this was due after 6 weeks, but it was delayed. I haven't bothered to remind you of the other things that have been promised but have also not been lived up to. It feels really sad when Farid sold it well and convinced me that it was the right decision. He also said that Klarna was not an option for installments, only Svea bank. But then on his own website, Klarna is still included as a payment option? He has described how I will not be charged for not responding, but no adjustments to the payment plan have been made regardless. Farid takes on customers by contacting them via the Facebook group and thus he offers his services in addition to the official website Foreverfitness.se. In this way, you will not receive an official agreement and no order number that you can refer to in the event of a complaint. The only thing that is available in print are arbitrary texts via the platform that you have chosen to keep in touch via.

After I received an apology from Farid from Forever Fitness, I got hope that I would get the commitment promised by PT-online. Farid stated that he did not have time with his clients for personal reasons. He promised to make amends because he didn't want to pay back any money. Now the weeks have passed and the promised new training program never came. Nor any answers either to email or Whatsapp. I have also noticed that in a training group on social media he is looking for new clients even though he doesn't have time for the ones he already has. Now all that remains is to report to the Swedish Consumer Agency. Sad that there is no will or desire to solve the problem. (Previous review: 10 week training. Had to remind about training program that was forgotten to be emailed to me. No engagement at all or interest in how I'm doing. Not even reading my weekly reports that I was tasked to send. Boring training program as well. Communicated well until payment was made, after that it has been very quiet and my messages and questions are unread).