(Translated by Google) Horrible medical center. The doctor did not listen to me at all, even though I repeated what was in the referral. She constantly interrupted me. Tried to explain the same thing to the nurses who were just as nasty. Said sad that I will change health center because it will not work. The nurse answers just over: that's your opinion. Instead of apologizing and asking what went wrong. So do not switch to this health center that does not listen and does not seem to care when you inform them about it either. (Original) Hemsk vårdcentral. Läkaren lyssnade inte på mig alls, trotts att jag upprepade vad som stod i remissen. Hon avbröt mig konstant. Försökte förklara samma sak till sköterskorna som var lika otrevliga. Sa ledsamt att jag kommer byta vårdcentral för det inte kommer funka. Sköterskan svara bara drygt: det är din uppfattning. Istället för att be om ursäkt och fråga vad som gått fel. Så byt inte till denna vårdcentral som lyssnar inte och verkar inte bry sig när man upplyser om det till dom heller.

(Translated by Google) In summary, an already bad GP surgery that has become even worse. Several times I have tried to book a doctor's appointment here, but they state that I do not need this despite severe problems in both body and mind for unclear reasons that occur almost daily. According to them, they can not investigate certain serious diagnoses and are asked to turn to other health centers. They also complained that I became unpleasant after the refusal. In any case, I got an appointment with a Physiotherapist for an unknown reason. But then no one came and received me when I sat and waited. Despite this, they want / insist that I be listed at the health center. Five years ago, however, I managed to book a doctor's appointment at this health center. That time I needed care for mental illness caused by sharp threats and witnessing Torture, but I was also denied this. (Original) Sammanfattningsvis en redan dålig Husläkarmottagning som blivit ännu sämre. Flera gånger har jag försökt boka en läkartid här, men de uppger att jag inte har behov av detta trots kraftiga besvär i både kropp och sinne av oklar orsak som uppstår nästan dagligen. Enligt dem kan de inte utreda vissa allvarliga diagnoser och man ombeds vända sig till andra vårdcentraler. De klagade dessutom på att jag blev otrevlig efter nekandet. Jag fick i alla fall en tid till en Sjukgymnast av okänd anledning. Men sen det var ingen som kom och tog emot mig när jag satt och väntade. Trots detta vill/insisterar de att jag ska vara listad på vårdcentralen. För fem år sedan lyckades jag dock boka en läkartid på denna vårdcentral. Den gången behövde jag få vård för psykisk ohälsa orsakat av skarpa hot och bevittnande av Tortyr, men detta nekades jag också.

(Translated by Google) Fredrik was the rudest doctor I've ever had. No mouth guard was worn either, even though Corona, the flu and the winter sickness are hot right now just before Christmas. Not so nice given the close examination + that I had a mouth guard. (Original) Fredrik var den otrevligaste läkaren jag haft. Inget munskydd bars heller trots att Corona, influensan och vinterkräksjukan går varmt just nu precis innan jul. Inte så trevligt med tanke på nära undersökning + att jag hade munskydd.

(Translated by Google) Freshly painted and new fresh oak floor yes, but the experience is so much more than the age of the wall paint. Think all old people are digital. Summons that does not clarify the day of the week. The elevator, which is a scary so-called lifting table and not an elevator, lacks door openers both at the top and bottom. Bloody old cunt on the floor. Test tube rocker model extra rattling. The computer has lost both which samples are to be taken and which doctor you visited last, GDS. One could wish that closed doors during patient visits were respected by other staff who only want to ask unimportant questions. Intercoms may be out of date, but it's still the fastest way to ask a question to rooms whose door shouldn't be opened. (Original) Nymålat och nytt fräscht ekgolv ja, men upplevelsen är så mycket mer än åldern på väggfärgen. Tror alla gamlingar är digitala. Kallelse som inte förtydligar med veckodag. Hissen, som är ett läskigt sk lyftbord och inte en hiss, saknar dörröppnare både uppe och nere. Blodig gammal tuss på golvet. Provrörsgungare modell extra skramlig. Datorn har tappat bort både vilka prover som skall tas och vilken läkare man besökte sist, GDS. Man kunde önska att stängda dörrar vid patientbesök respekterades av övrig personal som bara vill ställa oviktiga frågor. Interntelefoner må vara omoderna men det är fortfarande snabbaste sättet att ställa en fråga in till rum vars dörr inte bör öppnas.

All of the negative reviews here left me quite worried ahead of my visit, so here's a summary of my first Swedish Healthcare experience, using Helsa: - I needed an updated prescription as I only had one from Ireland. - I contacted Helsa. - I received an appointment for the next day. - I showed up to hospital on time, I checked in, and I was seen to 2 minutes later. - After 5 minutes of chatting with the doctor, I received a prescription for a year. - I paid 200SEK for the whole experience. - It took less than 10 minutes. Only downside? If I had health insurance it would've been free, my own fault. 10/10 experience, socialist healthcare is the best.

I have been in pain for months and this particular health centre made me wait for months to see a physiotherapist. She was nice and helpful. But when I finally got to see a doctor who recommended an MRI, the district nurse refuses to give me an appointment with the doctor. I wanted to discuss the result of the MRI and succeeding treatment. They booked me for a phone visit in two weeks' time, ignoring the fact that I am constantly suffering severe pain which affect my daily life and routine and effectively gas lighting me. This health centre should not be called Kry because some staff there are power tripping and they neither understand nor embody the word kry.

Truly the most horrifyingly terrible experience I have had at a doctors office in any country. The doctor they gave me thought she spoke English and then produced a medical note so full of errors it was clear she had no idea what I was saying. I asked for a translator and they instead gave me a phenomenally rude nurse who seemed to take personal offense and ultimately they refused to treat or correct the (erroneous and illegal) document. The front desk staff actually just walked away from me when I tried to file a complaint. Obviously I switched clinics immediately but I dealt with at least five people at this clinic and each was more useless than the next, and they failed to treat my serious medical issue in any way. An absolute joke that should be shut down.

Whenever you call them, they don’t call you back the same day. And then they say we were busy. But when you visit they are always free, siting at the reception.Going to change.

(Translated by Google) Was there to get my flu shot. Were two staff, one of whom was busy with someone else. Had a general question which I tried to ask the person at reception who was not busy but she did not want to answer and referred me to her busy colleague. When I continued to ask my question, the busy person said that I will not be able to get vaccinated today. Horribly rude both of them, won't be back and don't recommend people who care about hospitality to come here. (Original) Var där och skulle vaccinera mig för influensa. Var två personal varav en var upptagen med någon annan. Hade en generell fråga som jag försökte ställa till den i receptionen som inte var upptagen men hon ville inte svara utan hänvisade mig till sin upptagna kollega. När jag fortsatte ställa min fråga röt den upptagna att jag kommer inte att kunna vaccinera mig idag. Fruktansvärt otrevliga båda två, kommer inte att komma tillbaka och rekommenderar inte folk som bryr sig om bemötande att komma hit.

(Translated by Google) Casual treatment by phone and at reception. The medical records state that the doctor suggests that I book an appointment and suggestions for over-the-counter medicines. When I call after a missed call, I am instead asked to seek care elsewhere and am told that it is not their responsibility to renew prescriptions. The suggestion for over-the-counter medicine is completely omitted in the conversation where she is very unpleasant. She is very condescending when I explain that I do not want to end up in a situation where I am without medicine, to which she replies that then you have to solve it then (had tablets for two days ahead) and if they do not have time to renew / weekend "you can always go to the emergency room to renew prescriptions ". (Original) Nonchalant bemötande i telefon och i reception. I journalanteckningarna står det att läkaren föreslår att jag ska boka en tid och förslag på receptfria läkemedel. När jag ringer upp efter missat samtal uppmanas jag istället söka vård någon annanstans och får höra att det är inte deras ansvar att förnya recept. Föreslaget på receptfritt läkemedel utelämnas helt i samtalet där hon är väldigt otrevlig. Hon är väldigt nedlåtande när jag förklarar att jag inte vill hamna i en situation där jag är utan medicin varpå hon svarar att då får man lösa det då (hade tabletter för två dagar framåt) och ifall de inte hinner förnya/helg "kan man alltid åka till närakuten för att förnya recept".

Too many reschedules at this Center within one day. I won’t suggest this centre if you have fixed schedule. What I understood is they won’t have any respect for other peoples schedules.

It has gotten much better since it became Kyr!

I wouldn’t recommend this place to my worst enemy, especially if you are non Swedish speaker, find a better place. I am new to Sweden and I hope that this Vårdcentral is an exception and not the norm for healthcare. For over a month I have had a flu and decided it was time to get that checked: it took them over a week to give me an appointment, so when I got there most of the symptoms were gone; the doctor spent most of our appointment time staring at me without saying a word (literally the most awkward interaction I ever had), and at the end of it just said ‘come back if you are sick for longer’. Since I was, I tried booking a new appointment: according to the app it should have taken 3 days to get me one, and that was 1 week ago: nothing (I even said I was in a hurry due to an upcoming event, imagine if I told them to take their time 👀). Honestly, it feels like most doctors I spoke with had no answers, were fully uninterested and almost wanted me to tell them what they need to do.

Worst vårdcentral because of the nurses. It's nurses are dishonest and can prevent you from getting treatment when you are ill and most in need. It should be illegal to treat people like that as a nurse.

Otrevlig personal i receptionen. Har blivit mycket sämre sen dom byte till kry . Den reklamen dom har stämmer ju inte alls. Vad har hänt denna vårdcentral det är ju inte många av gamla personalen kvar så förstår det

(Translated by Google) Too bad this care center is closest to me but was met by a rather unpleasant energy already at the reception. I had been told that I could take a blood test at any clinic or that I could just go there, but apparently I should have called before. Misunderstandings happen but she enlightened me in a dishonorable way. (Original) Synd för denna vårdcentral ligger närmast mig men möttes av en ganska otrevlig energi redan i receptionen. Jag hade nämligen fått veta att jag kunde ta blodprov på vilken kry som helst o att jag bara kan gå dit, men där skulle jag tydligen ha ringt innan. Missförstånd sker men hon upplyste mig på ett ohärligt sätt.

(Translated by Google) Friendly treatment when booking an appointment. Short waiting time. The doctor very careful, informative and friendly! Highly recommend this reception. (Original) Vänligt bemötande vid tidsbokning. Kort väntetid. Läkaren mycket noga, informativ och trevlig! Rekommenderar denna mottagning.

(Translated by Google) As a previous reviewer, I was worried about choosing to list me at Helsa. But has had an overwhelmingly positive experience of Health at Hornstull. Do not let previous bad grades scare you away. I have been treated professionally and it really feels like they care about my health. (Original) Var som tidigare reviewer orolig över att välja att lista mig hos Helsa. Men har haft överväldigande positiv erfarenhet av Helsa på Hornstull. Låt inte tidigare dåliga betyg skrmma bort er. Jag har blivit professionellt bemött och det känns verkligen som att de bryr sig om min hälsa.

Extremely dissatisfied. I wanted to rebook an appointment via 1177 and you would then fill in which times/days you could NOT, which I did and gave "space" for the times I actually could. But still I got a message that said: You don't want a new time, thus confirming that your booking is now cancelled. Extremely frustrating. When I was there once, it was written on a note that the lab was only open until 9:00 a.m. due to illness that day. But when I was there it was 1:30 p.m. Don't you remove the note then when it is no longer relevant? Very strange I think! I've seen at many other practices that they have "Contact me" on 1177, where you can send a message to doctors, among other things, and you'll get a response within a few days. Among other things, I have seen it at other health centers that belong to "Kry". But this particular one in Hornstull doesn't have something like that on 1177. I think you should introduce such a system as well, because it's completely impossible to get hold of you when someone calls and you say you're going to call back, but that very rarely happens . The vision that is spread/shown on TV when Suzanne Axell advertises Kry Vårdcentraler is very wrong and not true at all. It is very misleading. And regarding your app Kry, I have experienced that you have great "time pressure". Because once it was a nurse who suddenly "finished" my case when I wasn't even finished with my case. I think she could have asked if I was done before choosing to end the chat. So I had to enter my case again and then there was a 50 minute queue! Would have given a zero rating if possible. Do not trust this health center!

Professionals, carefully investigated my problem, helped a lot.

(Translated by Google) When I most needed help and understanding, I was met by sour stressed doctors who did not look me in the eye. Irritation, disrespect and 7 minutes per patient for 2 years. I have changed health center now. (Original) När jag som mest behövde hjälp och förståelse möttes jag av sura stressade läkare som inte såg mig i ögonen. Irritation, respektlöshet och 7 minuter per patient i 2 års tid. Jag har bytt vårdcentral nu.

Jag är jättenöjd med mitt läkarbesök. Ingen väntetid och ett trevligt bemötande. Läkaren Sebastian var lugn, vänlig, inlyssnande, tydlig och proffesionell. Även Ali som jag träffade för en månad sedan gav mig god information och bemötte mig respektfullt och trevligt. Båda läkarna har tagit mig på allvar och följer upp mina symptom. Tack!

(Translated by Google) Avoid! Met by the request to try calling back later "as they cannot receive calls right now" on 3 different occasions during the day. Totally unacceptable. (Original) Undvik! Möts av uppmaningen att testa ringa tillbaka senare "då de ej kan ta emot samtal just nu" vid 3 olika tillfällen under dagen. Helt oacceptabelt.

(Translated by Google) Have called on 3 occasions to book in time without success. The first time they said that they only accept bookings before 8 o'clock on the same day. They cannot book appointments further ahead than that. On the following days, when I call before 8 a.m., all times are fully booked. Lousy VC (Original) Har ringt vid 3 tillfällen för att boka i tid utan framgång. Första gången sa dom att dom endast tar emot bokningar innan kl 8 samma dag. De kan inte boka tider längre fram än så. När jag de efterföljande dagarna då ringer innan kl 8 så är alla tider fullbokade. Usel VC

(Translated by Google) The health center does not meet the requirements that the Stockholm Region sets for how long you have to wait for a doctor's appointment. At least a month and a half is not okay and this is not the first time this has happened. This is not just because more people are daring to go there after the corona infection has subsided. If it were not for the fact that I have a very good family doctor, I would list myself on another VC. (Original) Vårdcentralen uppfyller inte de krav som Region Stockholm ställer på hur länge man ska behöva vänta på en läkartid. Minst en och en halv månad är inte okey och det är inte första gången detta händer. Beror inte bara på att fler vågar sig dit efter corona smittan avtagit. Om det inte vore för att jag har en mycket bra husläkare skulle jag lista mig på en annan VC.

Just had a vaccination and received a very friendly reception and very professional administration.

Dr. Damla Ekberg is very nice and understanding. She is very helpful and knowledgeable in her field. Highly recommend her!

The woman you make an appointment with is very unpleasant. Have been going there for 30 years and was very satisfied. But now I had enough of the treatment