Management at this store need to up their game. 6 times in a row they miss things from our order. My guess is staff are not properly trained to know their own menu. We go here because it's convenient but from now on we will take the extra drive to go to other locations because of the constant stuff ups.

Charged me $75 through Uber Eats, waited an hour then when the driver was supposed to be outside they cancelled it. Why accept orders and people's money when you can't fill it? So people are supposed to wait 1-3 business days for their money to be returned and they can't reorder because the digital payment can't be voided immediately. Good one.

Food was fairly good. But the crew are really not friendly to each other. This indirectly hurts customer service because people aren't happy doing what they do. Would go again, but I hope management step in this make this a happier workplace.

Worst store ever! Last visit I left with someone else’s order which was a bunch of food that I don’t eat, this visit took 20mins to get through the drive through, tried calling the store manager and no surprise no one answered the phone, asked for a discount for waiting so long to be told no. I wanted the store manager but considering the line up behind me it wasn’t worth the fight, NEVER RETURNING to that store food was cold and soggy

The young Lady at the drive through working round 2pm Saturday does not deserve a job at all. Very rude and dropped my cash and told me to have fun getting it. Would never pay for a meal again if I see her in the drive through I’d rather go elsewhere

Every time I go to marsden i have to repeat my order 3 times and 7 out of 10 times they get it wrong. Way too long of a wait

Disgusting experience, chicken was stone cold, waited 34 minutes in the car park after going through drive through and they forgot an entire meal from the order. When I asked for the remainder of my order (I had the receipt) I was told that I hadn't paid for it (I had, according to the receipt in my hand) and I had to either pay the difference again or miss out on the food entirely. After 5 minutes of arguing they eventually admitted their fault and gave me the "rest" of my order also stone cold, and the wrong wrap entirely.

Chips under cooked chicken smelt like off fishing bait REVOLTING I now have 3 sick workers worst eating experience I have had if I could give no stars I would

Red Rooster has changed the tropical pack. I used to be able to get 1/4 chicken with chips and two pineapple rings. Now you get potato and gravy and small chips. Not happy. They also gave me a wing instead of a leg.

Pre ordered food for collection a week later. got the confirmation at 10am day of collection confirming collection for 12pm, Arrived at the store to be told our order will not be ready until 1pm, when I asked why we hadn't received a phone call to be advised they replied with we were only just told. I told them this wasn't good enough, I then went back at 1 to be told it was still another 20mins - 30min wait, We had staff already staying back for our 12pm lunch and some of them had to leave which means the ones who did stay back ended up having to wait an hour and a half for lunch and others had to leave which means we had then over catered and half of the food was wasted. When the staff member come out to talk to myself and another lady who were waiting on booked orders we were told they still had drive thru and store customers to look after, I then replied to him and said well we are paying customers as well and we had prebooked our orders so if they couldn't fill our orders they shouldn't have been taking other orders. When we asked for the manager he wouldn't even come out and see us. Safe to say I will never organize catering from this store again.

Came at 1pm 8/11/23. Waited nearly 20 mins for food and drive thru girl was clueless. Only had 10 mins to eat lunch. Manager should talk to staff who worked this day. Food was good tho but not worth the wait.

Had an issue with food delivery, went and talked to owner/manager and food was replaced on the spot. Staff was understanding with great customer service. Thank you.

Booked an order for work last week for 12pm, email confirmation saying it would be ready for 12, go to collect at 12:06 and they tell us they just found out it won’t be ready until 1. We go back at 1, they say it wont be ready for another 20 mins. No attempt to let us know that they were running behind schedule. Terrible service

Came to oicj up an uber order after waiting a while get told going to be 10 minutes but see cars going threw drive threw and staff wondering around doing nothing