1/5 Desiree S. 9 months ago on Google
I
am
currently
staying
at
your
hotel
and
I
must
say
I
am
disheartened
by
the
staff
after
the
hotel.
Dina,
who
checked
me
and
my
family
in
was
very
helpful
and
very
nice.
However,
that
is
the
extent
of
our
satisfaction.
My
husband
and
I
visited
here
on
our
honeymoon
and
thought
to
come
back
with
our
family,
so
we
decided
to
stay
at
Circus
Circus..
despite
the
reviews
and
opinions
of
friend
(
who
reside
in
Vegas).
First
issue
was
the
safe,
we
checked
in
about
8ish,
unpacked
and
realized
the
safe
didn't
work.
My
husband
called
the
operator
and
was
told
that
someone
would
come
by
in
about
15-20
minutes,
which
is
reasonable.
After
the
20
minutes
passed,
I
called
and
spoke
to
a
Lauren
or
Lorraine,
who
was
extremely
rude
and
short
with
me
as
i
explained
my
concern
about
the
safe
(as
though
it
is
my
fault
the
safe
in
the
hotel
wasn't
working).
She
then
told
me
to
hold
on
and
placed
me
on
hold,
she
then
came
back
online
and
told
me
it
would
be
another
20
minutes,
I
explained
that
we
have
3
children
who
are
hungry,
we
hoped
to
make
it
on
time
for
the
buffet,
and
asked
if
e
needed
to
be
in
the
room,
she
told
me
yes
we
needed
to
be
here,
she
then
placed
me
on
hold
again,
when
she
came
back
and
said
it
will
be
10
minutes,
which
seemed
reasonable.
We
waited
and
waited,
after
another
20
minutes
went
by,
I
decided
to
call
back
and
spoke
to
Lorraine
or
Laure
again,
greeted
with
attitude
again.
We
then
had
a
knock
on
the
door.
The
gentleman
came
in
and
fixed
the
safe,
we
thanked
him
and
went
to
dinner
(missed
the
buffet).
My
husband
and
I
decided
we
wanted
to
get
a
drink
and
gamble
downstairs.
I
saw
a
gentleman
who
was
asking
for
ID
and
assumed
he
was
taking
drink
orders,
he
told
me
I
needed
to
speak
with
a
cocktail
waitress,
which
I
found
one
and
did,
to
which
I
was
told
with
attitude,
she
only
worked
one
side
of
the
casino
and
I
needed
to
find
the
other
waitress.
I
found
the
waitress
and
asked
her
if
she
would
be
able
to
take
our
drink
order,
she
then
with
attitude
as
well,
told
me
she
was
extremely
busy,
frustrated
I
said
not
to
worry
about,
I
will
be
gambling
at
another
hotel.
In
the
morning,
I
called
the
operator
to
request
clean
towels
and
the
trash
to
be
emptied
(as
we
have
a
baby
in
diapers),
I
was
told
to
take
out
the
trash
and
leave
it
in
the
hallway,
as
I
walked
into
the
hallway
I
saw
house
keeping
with
a
trash
bag,
I
asked
if
I
could
place
my
trash
in
the
bag
and
if
I
can
get
new
trash
bags
to
place
in
our
room
(I
was
going
to
place
the
bags
myself),
I
was
then
told
I
needed
to
go
talk
to
another
lady
to
get
bags.
Frustrated
again,
I
said
okay
and
went
back
to
my
room.
My
family
and
I
went
to
lunch,
when
we
came
back
I
realized
we
never
received
the
clean
towels
I
requested
in
the
morning
or
trash
bags.
I
saw
house
keeping
down
the
hall,
I
proceeded
to
ask
for
towels,
I
asked
for
4
as
we
are
a
family
of
5,
and
was
told
no
she
can
only
give
me
2.
I
called
the
operator
again
and
was
told
the
GM
on
duty
was
Jose,
after
being
transferred
three
times
and
placed
on
an
indefinite
hold,
I
have
given
up.
I
will
never
be
staying
here
again.
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