Novotel Solo image

Novotel Solo

Hotel

Modern rooms & suites in a polished lodging offering a bright restaurant & 2 outdoor pools. People often mention hotel, room, good, Solo, stay, Novotel, staff, nice, service, night,


Address

Slamet Riyadi St No.272, Timuran, Banjarsari, Surakarta City, Central Java 57141, Indonesia

Website

all.accor.com

Contact

+62 271 724555

Price rating

$31/night

Rating on Google Maps

4.60 (7.7K reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (50) room (36) good (29) Solo (22) stay (21) Novotel (18) staff (17) nice (13) service (13) night (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 D3w1 D. 10 months ago on Google
    Novotel solo is overrated..the hotel is shabby. You can see cracking wood panel in lift..woodfloor in our room is crackling when we step on it. Clogged water outlet in shower.bedsheet and towels almost grey with some stains. It looks not well maintained. Not to mentioned the sofa in our room.. i feel ashamed just to look at it..Compared with the price is very expensive. Not worth it. This hotel should not be a 'novotel. The location is good.but it screams for makeover and much better maintainance..
    2 people found this review helpful 👍

  • 1/5 Adolfo G. 1 year ago on Google
    This place is thrash. I've been in old hotels, bit with some dignity and hard work they still being decent to stay. This place is totally run down despite being under an international chain. Actually the largest hotel chain #Accor. Perhaps being so large it's preoccupation is to add hotel brands and locations rather than manage and operate hotels. I have to run away from the hotel because of the many flaws. Despite having a renovated room (by the cheapeast and more lousy contractor in town) the place still unbearable, particularly in the bathroom where I was afraid of catching tetanus or something worse form the rusty shower. That places has not been cleaned properly since inauguration's day 20 years ago, but it is not just the room. The pillows smell like you are in bed with goats. The morning after I checked out and while they were surprised that I was cutting short my stay, they did not asked anything. You don ask and don't know the bad news. Certainly #Novotel is not doing a great management job here.
    2 people found this review helpful 👍

  • 5/5 Johan I. 2 years ago on Google
    Great ballroom with traditional touch here and there, polite staff tho. Clean restroom and smoking area balcony. I love Solo people anyway, they are very polite and friendly. English speakers is quite rare in this town, I recomends to go here with local guides who can speak native languages (Javanese)
    2 people found this review helpful 👍

  • 1/5 A 1 year ago on Google
    So…it started out as okay. The first night the air conditioner in our room was broken. That got fixed. The second night was better everything seemed to be working. “Seemed.” The air conditioner in my aunts’ and uncles’ room went out in their room with both rooms being on the same reservation. The last night was when everything went to hell in a handbasket. The hot water went out. Maintenance came up to try to fix it yet did not. It made the water come out as dirty. Maintenance went out and did not return after saying they were going to make sure this wasn’t happening in other rooms. We didn’t get any resolution until AFTER the manager was requested a SECOND time. Dude offered us free breakfast and a rollaway bed as compensation for the inconvenience. Yes, we moved to another room of the same room class but that was only after waiting at least 2 hours and us having to ask him what the resolution is. The least they could do is comp us one night free for the hassle of having to move all of our stuff. UPDATE ON 9/9/2022: The GM gave us a voucher to make up for the inconvenience but we won’t be able to use it because we’ll be home in the United States. Easier to just refund one night since we reserved 2 rooms and both were subpar. The upside is that the GM was super nice and tried to accommodate us the best she can which is greatly appreciated. The rest of the staff was nice too but customer service and resolution skills should be emphasized and developed with their junior management team.
    2 people found this review helpful 👍

  • 5/5 Rian R. 4 months ago on Google • 229 reviews
    The room that we had needed some repair such as the wooden floor n sofa, but overall it was satisfying. The staffs were very friendly and responsive, including when we had a leak from the AC outlet, it took not more than 5 minutes for the engineers to come n fixed the problem. I really love their hospitality, two thumbs up!
    1 person found this review helpful 👍

  • 1/5 Yeap Joo K. 11 months ago on Google
    Very OLD hotel. If you believe Accor brand is quality assurance, then you probably right most of the time, except this one. It is horrible, likely 20 years behind time, toilet is far from ideal, lack of maintenance. The room curtain is full of stain. …rest up to your imagination. As I am a platinum member, i was not offered an upgrade during check-in. Out of desperation, I did ask if the hotel could offer me any better room, or perhaps an upgrade, I was denied because every rooms are in similar condition, confirmed by front desk manager. Stay at your own risk.
    1 person found this review helpful 👍

  • 3/5 Leonardus S. 2 years ago on Google
    Old ones, well Not recommended, but depends on budget - i choosed smoking room but i got placed on the same floor with non smoking room, they say that floor "free" option for smoking/non (btw my room had no ashtray so i need to call reception) - tv channel not working properly - there is weird sounds on my rooms, maybe from ac , or water, or something else Thank you for attention from GM , much appreciated Hope this input can be used for improvement
    1 person found this review helpful 👍

  • 5/5 Sahalas 1 year ago on Google
    Stayed couple of nights here for family holiday. An old hotel but well maintained, services were good, staffs were helpful and nice. Breakfast menu was ok but a bit chaotic on holiday season with so many guests, so many leftovers. Side by side with Ibis hotel and has 2 swimming pools. Located near to almost of all Solo attractions and culinary areas
    1 person found this review helpful 👍

  • 4/5 Lydia 3 months ago on Google • 225 reviews New
    There were lots of issues in the beginning, ie. Boiler didnt work, safety box not working, even door handle was broken.. hotel is very old, would definitely need renovation, when stepping on the floor at night it will make sound :( would be good if hotel is using good quality soap n shampoo and add body lotion. Other than that, overall is good, technician was quick in fixing and staff was courteous and polite. Location is strategic too, very close to many food options.

  • 5/5 Happy M. 2 months ago on Google • 23 reviews New
    Have no expectations when i came to this property as i only check in for on-site business purpose in Solo, albeit i bring my family along. But from the moment i step onto the lobby until i checked out, i was greeted with utmost meticulous and warm-hearted service. The in-room dining experience is impeccable as the food delivered in less than 45 minutes and the price is really reasonable. The breakfast experience was great, the pool is serene and well-kept. Everything is perfect. Even the staff put extra care and being very attentive to my 4-months old baby, it melts my heart for sure! Kudos to the F&B team for taking care of my culinary needs perfectly. Y'all deserve raise! Haha. Thank you Novotel Solo, will make sure to come back again.

  • 4/5 Adam B. 3 months ago on Google • 19 reviews New
    Even though we only spend one night but it was great experience, Good amenities and excellent services. In the morning we enjoyed the traditional Javanese music in the lobby while waiting my family priof to breakfast. Great location, good breakfast. Definitely will back again to this hotel someday. This hotel also kids friendly especially in the swimming pool.

  • 5/5 Natasha P. 1 year ago on Google
    Nice Hotel and good services. Easy to find food. Very reccomended Hotel,everything is good and nice to staying here.

  • 5/5 gaming s. 1 year ago on Google
    This was my first time visiting this hotel. I was very surprised with their hospitality. The staffs are very kind, helpful and informative. I have tried other 5 stars hotel in Solo, the staffs of this hotel is above average. About the facilities, they also have a complete facilities for weekend gateways with our family of friends. The room size is big and clean. Very recommended hotel

  • 5/5 alvina w. 11 months ago on Google
    The taste so good and Thanks to mbak Tata as waitress Novotel Hotel, she made our Iftar memorable. Good job and keep it up :)

  • 5/5 Luqman A. 1 year ago on Google
    Have a pleasant stay in Novotel Solo. Room is spacious, comfortable bed, has very nice interior too both in rooms and in lobby. Breakfasts have wide selection ranging from Indonesian foods like fried rice, kwetiaw, to Westerns like salads, toasts. They have two pools, one is located quite private which I like, the other one is in open-space near Ibis Style hotel which is probably shared with Ibis hotel. They have gym facility which has quite extensive collections. The only downside is probably they don’t allow you to play nice working upright piano in the lobby because it’s “display only” 😅 Will definitely stay here next time if I happen to visit Solo in the future.

  • 5/5 Wisnu W. 11 months ago on Google
    Good place to stay. Old hotel but have its own charm. The staff always gave their A game to the service. If they can improve on the minor detail it can be a great place to stay in Surakarta

  • 5/5 Ricky S. 9 months ago on Google
    A good place to stay, but service not too good. Ask for slippers, and comb, but must wait 2 hours and its must be reminded by us. The hotel is old interior, but quite clean. Located at center of city, so you can easly go to other place. You must park your car outside, because they dont have any basement. The basement join with ibis style.

  • 5/5 Ricky W. 9 months ago on Google
    Love this hotel.. thanks to Miss Endah for upgrading room to suite. This hotel is in the heart of the city... old but still well maintain.. surrounding with culinary legend, staff was all good.. with good bfast, specially their fried rice, add on with sausage and sunny side up.

  • 5/5 Andhika N. 1 year ago on Google
    very happy to be able to stay here, very comfortable being at home alone, if you are alone you must visit here, the facilities are complete and not far from the crowds and are in the city center

  • 5/5 afik chandra v. 1 year ago on Google
    great hospitality service, clean room dan warmly staff recommended hotel to stay in solo 👍

  • 5/5 Anggi Restiana D. 9 months ago on Google
    Eventhough this hotel is old enough but their facilities are still good, my stay here is comfortable and proper, food flows good ambience is good just the gym a bit old

  • 2/5 Alexander den E. 7 months ago on Google
    We come here every year to swim and have drinks and food. The staff is really nice and you get 5 star service. Always friendly and trying to help. However the hotel is in desperate need to be renovated. The pool area is dangerous at the moment. Broken wooden tiles and nails and screws sticking out. Guest can be injured in a really bad way and also get tetanus because of this. Please fix this as soon as possible. Your hotel does deserve a safe pool again. We will come again and hope everything has been fixed. other than that we love this hotel

  • 2/5 Shar C. 7 months ago on Google
    Clogged showers. Came out muddy, grey and green. AC did not become cold. Limited parking. Very old hotel indeed. Need lots of new maintenance.

  • 5/5 Muhammad A. 6 months ago on Google
    I stayed 3 days and 2 nights. Strategic place, nice room, view from 5th floor room facing the mountain so every morning can see the sunrise. Best of all, great service from the friendly hotel staff.

  • 5/5 Imelda 1. 5 months ago on Google
    Very good service, with very friendly staff My husband and I really liked the Bebek Andrawina, it was spicy at first but delicious Thank you Novotel

  • 5/5 Nico Rozi m. 6 months ago on Google
    Hotel dg kebersihan excellent, Meeting room, coffee break & lunch oke.

  • 4/5 Juanita Tejo P. 5 months ago on Google
    The bed is remarkable. Location is perfect. Although the room is a bit outdated, esp the bath room need some renovation but overall it’s clean. Tips: bring some water from outside because they will charge you 15k for extra water.

  • 5/5 alessandro s. 5 months ago on Google
    I stayed 3 nights in the hotel. It's very clean and comfortable. Restaurant also Is really good.

  • 2/5 Victor W. 5 months ago on Google
    1. Me and my colleauge were suprised that the assigned floor was under renovation, and it still open for guest to stay, we found some workers were walking along our staying floor. 2. Although the room is clean, the lighting is not enough some facilities were broken and not function well, e.g. the shower tap 3. There is a smell of the bed sheet and quilt, it's not a bad smell, but it just a smell of old or mold maybe.

  • 5/5 Linda T. 4 months ago on Google
    I was very enjoy my stay on Novotel Solo. The staffs were very friendly and helpful. Very recommended hotel to stay at Solo.

  • 5/5 maria w. 2 months ago on Google • 18 reviews New
    Room was nice clean and affordable for the price. Food fair enough more choice need more training for the staff was nice and pleasant but using private phone in work area is not good to see by customer when clear up Ambience good most off the staff greeting and helpfull. Next will comings back again Good job

  • 5/5 Agung “tongkito” H. 2 years ago on Google
    Staying for 1 night during weekend in Solo city. Booked a deluxe room plus breakfast with rate IDR 700.000, room is outdated, looked old for the furniture and the bathroom, but everything is well prepared and clean. Breakfast are standard, mostly local food and everything is handle cleanly and well prepared.

  • 5/5 Cisilia T. 2 years ago on Google
    Location at the back of Novotel hotel, same entrance gate; even the pool is at the breakfast area of Novotel. Nice place to stay. Staff was very helpful. Prime location.

  • 5/5 Erik B. 2 years ago on Google
    Again novotel solo give me the best room to stay. Nice and cozy room and of course clean and comfort.

  • 5/5 CZAZ 2 years ago on Google
    Luxury hotel! I enjoy staying here last month and the service is great too! Recommended hotel

  • 3/5 Fangirl I. 2 years ago on Google
    Good view, easy to get there , near with other facilities

  • 4/5 Roshan p. 2 years ago on Google
    Good location and clean. Nice service and friendly staff. Recommended as best place...

  • 5/5 Wily A. 2 years ago on Google
    I stayed at this hotel from 11 to 15 October 2021 for Bimbingan Teknis organized by the Badan Pengembangan dan Pembinaan Bahasa, Kemendikbudristek. I checked in at night and left the hotel at night too, and both went well and smoothly. During my stay there, it was like staying at home (except for the fact that I wasn't with my family). The service, help and cleanliness at the hotel is outstanding. The food menu is diverse, with good quality and delicious taste. Regret not taking the time to order the kwetiau, but managed to try the pastry. When I was carrying out my duties as one of the speakers during the activity, I got help from the banquet attendant who was on hand and kept smiling. The ballroom was always neat and ready to use. Perhaps having a short session of emergency response and health protocol for the audiences at the beginning of the event will uplift more the quality of the service (which was already good). Keep up the great work, and hopefully, I will have the opportunity to be back here for other stays.

  • 5/5 Bayoendra I. 2 years ago on Google
    Old but good, nice and comfort

  • 4/5 Kharisma M. 2 years ago on Google
    Had a great time here though we had to wait our rooms to be ready when actually we have had booked our rooms far before arrival. Yeah, I know it was weekend and the hotel was so busy handling guests, that's why it questioned me what it took so long for the guests who already booked a room? Overall my visit in Solo was paid off. The rooms were clean and nicely arranged. The staff were so nice and nimble. I love the breakfast. They provided various delicious menu, Asian and western food.

  • 2/5 Denny G. 2 years ago on Google
    on checking in, it was 9 pm, but there was no staff to greet or help us to take our luggage in front of lobby. The room looks old, and the rain shower pouring like it was block , and the drain in the shower not draining at all, so the water overflow to the outside of shower area. It's a mess. Wouldn't recommend to stay here.

  • 4/5 Hen W. 2 years ago on Google
    Nice hotel with plenty of parking lots, pleasant and helpful staffs, and good choice of meals, located in the protocol road and easy to be found. The room is okay, but the facilities are required maintenance.

  • 5/5 ARVIN WIDIAWAN, BA, M. 2 years ago on Google
    Covid-19 health protocol (5/5) Cleanliness (5/5) Employees friendliness (5/5) Foods varieties (4/5) Foods taste (3/5) Beverages varieties (4/5) Beverages taste (3/5) Pricing system (4/5)

  • 5/5 Aries A. 2 years ago on Google
    Nice hotel in the city center. Great place to stay with your family.

  • 4/5 dahliana h. 1 year ago on Google
    Good rooms at level 7, wifi was slower at night and breakfast has many variety but almost finished when we came at 9 am to the resto.

  • 5/5 Wildan B. 1 year ago on Google
    Pleasant stay! As i remember from my last visit, the room had renovated. And it's better. Room is big, clean, and comfy. I always like Novotel bed and linen. It really compact, also well-design. The small sofa match perfectly with table chair. They have the adjustable table as well, as in the other Novotel. Everything is taken care of. Amenities is good. Love Novotel's shower gel, shampoo, and soap. It has good fragrance. Staffs is very friendly. Very appropriate. Thanks to Mr and Ms at FO when i checked-in recently. I always loyal to Aston, also in Solo. But, Aston needs to keep up with other hotel, especially the Solo one. After this experience, Novotel Solo would be my first option in Solo.

  • 4/5 Paul B. 2 years ago on Google
    Located on Slamet Riyadi street, right in the city center of Solo. Well established Novotel hotel of more than 20 years. A little bit outdated by today standard but need refurbishment to catch up with other hotels. Swimming pool is great and room also bigger than average. Parking available inside the premise. It is also connected directly to Ibis Styles.

  • 5/5 Paramitha “Midori” A. 1 year ago on Google
    The building is nice but it looks like the building is a bit old because in the bathroom there are some cracked tiles and the shower looks like it needs to be replaced. The rooms are quite spacious.

  • 3/5 Pribadi Hasto K. 1 year ago on Google
    visited here on a sunday night, disappointing because all the food we want to order was not available. BUT the Nasi Campur tasted good, have to try the the nasi campur as this place’s main menu. The others is so-so

  • 4/5 Arivenda N. 1 year ago on Google
    Hotel located in a complex with Ibis Style Hotel of the same group, but not on the main city blocks like other big hotels. 90-20s style hotel decorations, hot water shower temp setting cannot be changed and it's too warm. Restaurant could benefit from adding more variety to breakfast menu.

  • 5/5 Brilyan Y. 1 year ago on Google
    It was really amazing to spend my time at Novotel Solo. I will definitely come here again next time if I am looking for a hotel in Solo, Surakarta. Good job to all staff, they were very kind to me. I like all the foods. I am going to miss this place. Literally 10/10.

  • 4/5 irfansyah n. 1 year ago on Google
    Porter very enthusiastic to help, also receptionist very hospitable and friendly. The breakfast was good, have taste, special appreciation to nasi goreng which is champion grade. The handicap is in bath room, the water flow is not strong.. very very weak.

  • 5/5 Karina A. 1 year ago on Google
    my rated for Novotel’s, this novotel hotel is one of the lodgings that has a 5 star rating, because the facilities are quite good and complete, then the price is quite affordable also equipped with a view of the city of Solo, then the location is also very strategic, right in the middle of the city close to anything.

  • 5/5 Pandu A. 1 year ago on Google
    highly recommended as a resting place. The rooms are very comfortable and the hotel is in a strategic area on Jalan Slamet Riyadi Clean hotel, delicious and not monotonous food, fast and friendly service, and many facilities available

  • 5/5 Ida K. 3 years ago on Google
    Many people avoid old hotels to stay. But Novotel Solo keep their quality all the time. Staffs are great! Breakfast was superb

  • 4/5 Ronald L. P. 1 year ago on Google
    For sure a big hotel in the past. I didn’t stay at Novotel, but my friends did, so I went there everyday. Visited their room but sadly can’t take pics of it. The location is the most impressive thing about this hotel, it’s truly located in the heart of Solo city.

  • 5/5 Widya Tug A. 1 year ago on Google
    first impression pertama kali menginap di Novotel Hotel Solo -. Friendly staff -. Clean and comfy room -. Good Health protocol for the restaurant -. Laundry result always on time -. Clean swimming pool 👍


Call +62 271 724555 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Free breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Outdoor pool
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Business center
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Airport shuttle
    • ✓ Hot tub
    • ✓ Spa
    • ✓ Fitness center
    • ✓ Bar
    • ✗ Pet-friendly

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