1/5 A 1 year ago on Google
So…it
started
out
as
okay.
The
first
night
the
air
conditioner
in
our
room
was
broken.
That
got
fixed.
The
second
night
was
better
everything
seemed
to
be
working.
“Seemed.”
The
air
conditioner
in
my
aunts’
and
uncles’
room
went
out
in
their
room
with
both
rooms
being
on
the
same
reservation.
The
last
night
was
when
everything
went
to
hell
in
a
handbasket.
The
hot
water
went
out.
Maintenance
came
up
to
try
to
fix
it
yet
did
not.
It
made
the
water
come
out
as
dirty.
Maintenance
went
out
and
did
not
return
after
saying
they
were
going
to
make
sure
this
wasn’t
happening
in
other
rooms.
We
didn’t
get
any
resolution
until
AFTER
the
manager
was
requested
a
SECOND
time.
Dude
offered
us
free
breakfast
and
a
rollaway
bed
as
compensation
for
the
inconvenience.
Yes,
we
moved
to
another
room
of
the
same
room
class
but
that
was
only
after
waiting
at
least
2
hours
and
us
having
to
ask
him
what
the
resolution
is.
The
least
they
could
do
is
comp
us
one
night
free
for
the
hassle
of
having
to
move
all
of
our
stuff.
UPDATE
ON
9/9/2022:
The
GM
gave
us
a
voucher
to
make
up
for
the
inconvenience
but
we
won’t
be
able
to
use
it
because
we’ll
be
home
in
the
United
States.
Easier
to
just
refund
one
night
since
we
reserved
2
rooms
and
both
were
subpar.
The
upside
is
that
the
GM
was
super
nice
and
tried
to
accommodate
us
the
best
she
can
which
is
greatly
appreciated.
The
rest
of
the
staff
was
nice
too
but
customer
service
and
resolution
skills
should
be
emphasized
and
developed
with
their
junior
management
team.
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