Featured Reviews


Frequently mentioned in reviews: hotel (25) room (18) good (11) service (9) staff (6)
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  • 1/5 Aliasger B. 2 years ago on Google
    They didn't acknowledge my OYO booking. The staff talked extremely rudely. First they absolutely denied me a room against my OYO booking and then the charged me over and above my full advanced payment. I had booked a 3X Delux room but even after paying extra... They gave me a 2X Classic room which was in pathetic condition. The room was not clean enough, the pillows and quilts were torn and dirty. The bathroom door wont close and lock. And the only chair in the room was broken. The water given in the room was in a dirty jug and the room service was very rude when we asked for exchange of pillows or any other service. Hotel restaurant service was pathetic. They would serve food in dirty glasses and plates but the food was average in taste. We stayed for 7 days as they had taken a fully advance payment and we had no other option.
    4 people found this review helpful 👍

  • 1/5 Sandeep C. 2 years ago on Google
    Worst hotel. Even if you had booked the room through OYO or Makemytrip, they will ask you to cancel the booking and ask customers to book with them personally at higher rates. They are not even cleaning the blankets properly. Service boys are too rude. No network coverage in the room and even their wifi is also out of range.
    2 people found this review helpful 👍

  • 1/5 Dharmesh P. 1 year ago on Google
    i think this hotel don't deserves any star rating. 3rd class hotel - service -food . Never stay in this hotel.... no words to explain for this hotel...
    1 person found this review helpful 👍

  • 4/5 Gopu K. 4 years ago on Google
    Good hotel to stay for family and businesses people. It is near to surat railway station. Good hospitality and services. Room is clean and properly maintained. Listed facilities like wifi is available but no internet connection, may be some technical difficulties. Apart from that room is quite expensive. Not affordable for budget travellers.
    1 person found this review helpful 👍

  • 1/5 Priyanka C. 5 years ago on Google
    Horrible experience, the room is untidy and smelly and damp, bedsheets were dirty, they have some renovation work going on. But the entry of the hotel is very disappointing, not at all like pics posted online. I prebooked this hotel and paid total price but after seeing the condition of hotel i immediately cancelled my booking, and booked another hotel. But I am very happy with Oyo customer care they refunded my money and that too very early and they were very helpful. I am extremely thankful to them.
    1 person found this review helpful 👍

  • 4/5 ARV V. 4 years ago on Google
    .Oyo listed property .best for family and buisiness people .good location ,easy to find,clean and neat property. Pros 1.the rooms are spacious and neat and as shown in pics 2 .outside food allowed 3 .card accepted as well as online payment . 4 . friendly and professional reception staffs 5 .staffs are professional and friendly . 6.washroom is good ,and impressive. Cons 1.not couple friendly 2.you won't enjoy wifi here 3.no parking space 4.TV doesn't have enough channels .
    1 person found this review helpful 👍

  • 5/5 Vishnu S. 2 years ago on Google
    Best Place to Stay in Surat at Very affordable price. For 3 person 1000 cost and also too good Service
    1 person found this review helpful 👍

  • 1/5 visweswara r. 2 years ago on Google
    Recently i booked room for 3 days in OYO site by see Photo of hotel in OYO website but after check in the hotel relax inn in surat near railway station the image show on OYO website & hotel room alloted for me are different then i complaint about hotel on OYO customer care after 20 minutes call waiting the customer care answer was THE HOTEL MANAGER not responding. I faced contionus same problem on two days then i checked out the hotel and choose near good hotel in offline.
    1 person found this review helpful 👍

  • 1/5 siraj s. 2 years ago on Google
    We are from Maharashtra we stay here but tere are so bad response for room service The satff are aurgue with us and also the service and room. Quality is too bad

  • 5/5 Gurpreet s. 1 year ago on Google
    Very good hotel compared to other rooms near by ....who put amazing pictures on the website but when u go really to the room the scene is different....but relax inn is amazing excellent room, very clean, very cooperative staff overall a place worth staying. All the best to the hotel staff and management.

  • 3/5 Vinay J. 1 year ago on Google
    Rooms were good. Service was good. Only Parking space was limited. They didn't have a restaurant so had to order food from swiggy Or zomato but good thing they provided plates and spoons for serving it

  • 1/5 Arpit M. 1 year ago on Google
    Placee is to conjuncted there a.c don't work and in the end no support from the manager there is no ventilation in room if you want you have to pay extra 1000 worst place to stay

  • 5/5 IMTIYAZ NABI M. 1 year ago on Google
    Dormatiory available. Near railway station surat. Tiffin service available at 80 R's

  • 5/5 Vipin A. 4 years ago on Google
    Check in was hassle free. We checked at 11:00 before actual check in time with no extra price. Room was decent but small. Staff was cooperative and helpful. We got free breakfast as we book through oyo. Stay was comfortable and hygenic. Nice working AC and TV. Room services are great. Only con is that washroom handle was break and and their is no place to ting clothes. Bed is 👑 sized and comfy. Nice budget hotel under 800.

  • 5/5 Vachaspati S. 4 years ago on Google
    Nice hotel. Very good and decent staff. Very polite, helpful and co-operative staff. Nice rooms with good furnishings. Room service is very prompt. Even the breakfast is healthy and tests like home. Very approachable location within 1 km from central railway station, central bus stand and city bus stand. Reasonable rates. Been located in the heart of the city parking is not a big issue.

  • 4/5 Mihir B. 2 years ago on Google
    Rooms were decent and few rooms are spacious. It's nice but not too good.

  • 1/5 Katari V. 2 years ago on Google
    This is very bad experience to stay in this hotel. Don't know how oyo has made the hotel as their nominated hotel. Management is very bad. Third class hotel with 1st class rates

  • 5/5 akhil m j. 2 years ago on Google
    Superb hotel with reasonable price..its in the Heart of surat city.just walkable distance to railway station..Superb service by the whole staff and management team


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