Went into the Pacific Fair Gucci store today to have my Gucci GG thong sandals repaired as they are clearly faulty, however I was advised I have to pay for repairs despite the item being faulty as I didn't have the receipt. The store manager Josaline was terrible and would not offer any other solutions. She confirmed the shoes are genuine but apparently Gucci doesn't care if items are sold faulty to customers. I would give ZERO stars if I could.

This it a now bag and never been used? They say to me. My friend buy for me from the shop Are you joking me ?!

Terrible service today! First was the security man at door, rude and arrogant. Spoke down to me demanding I get in line, I know the procedure ,did not need a command! No class. Secondly once inside the assistant was so disinterested when I said I just needed to look first. My son is a VIP Brisbane client , hopefully better service there when I visit next week to make my purchases .

Massive thank you to my client advisor Mel! She made me feel so welcome and made my experience truly amazing. She is a phenomenal asset to Gucci and I will travel from Brisbane to Pac Fair just for her service. ❤️

What a wonderful shopping experience thanks to my client advisor Izzy and the rest of the ladies. Found some new fantastic items for my big events and Izzy was impeccable with her service, knowledge, expertise and being able to understand what I truly like and what I needed for the special occasions. Her follow up, sourcing wonderful new and rare items from various Gucci stores throughout the country and from overseas to help make my events truly memorable with the perfect items. I would highly recommend coming to this store as you’ll be pleasantly surprised and if you find Izzy she’ll know exactly what to do. 5 Stars for excellence

Very helpful and purchased a beautiful ring from there but we all miss Selvie

Very bad service the security guard wasn’t nice at all told us to wait and to not enter. Was talking to my mum in a rude manner wasn’t polite to us.

The lady that served us was so wonderful the staff is so proffesional and bubbly.