3/5 Danielle F. 1 year ago on Google
We
were
super
excited
to
be
going
away
as
a
family
for
the
first
time
in
5yrs.
We
chose
HiHo
for
its
location,
2bedroom
apts,
the
Cafe
that
was
supposed
to
be
onsite,
and
based
on
pictures
on
their
website
etc.
When
we
arrived
we
were
disappointed
in
how
outdated
the
rooms/hotel
was,
the
level
of
cleanliness
was
VERY
poor,
amenities
and
provisions
were
super
basic,
the
beds
were
thin
and
uncomfortable,
the
loungesuite
was
dirty/mouldy/broken,
there
was
no
airconditioning
in
the
bedrooms
so
some
nights
were
sticky/uncomfortable
to
sleep,
and
the
on-site
Cafe
no
longer
existed.
It
was
very
disappointing
to
have
to
sweep
your
room
right
after
you
check
in...
and
the
large
pile
of
dirt
we
swept
to
the
front
door
was
still
present
even
after
our
"mid
week
clean"
offered
by
the
facility.
Unfortunately
it
was
supercar
weekend
and
everything
else
was
booked
out/super
expensive
or
we
actually
would
have
left!
To
the
hotels
credit
-
the
staff
were
lovely
and
friendly,
the
artwork
(apparently
done
by
one
of
the
managers)
around
the
place
was
amazing,
the
views
from
our
room
were
spectacular,
and
the
pool
area
was
beautiful
(the
kids
especially
loved
the
heated
spa
with
bubbles).
But
the
website
definitely
needs
some
updated
imaging
and
more
information
about
facilities/provisions
provided.