Stayed Easter weekend , dirty , 5 dining chairs for 6 people in 3 bedroom apt . Some power points need replacing , oven not working properly , kitchen tap broken plus many other issues . Unit is not being maintained . We will not stay here ever again . Management don’t seem to care .

Great overall experience here. Staff is super nice and attentive. Kudos to the team for running it well. They are very accomdative and flexible. Place is great has a nice pool, sauna and a gym. The prices go up over the weekends understandably. Here for about a week and nothing better than relaxing in front of the beach.

Four friends & I stayed here on the weekend. When booking we rang and enquired about the room configuration. We needed to sleep 5 and that we were after a 3 bedroom apartment where no one had to share a bed. We were told they had a room with a queen & two rooms both with two single beds. They confirmed it was available and we could book online and add it to the notes. When we went to check in that room configuration was two rooms with queen beds, and one with two singles. We had written confirmation of our request, however there was zero care factor from the staff. They said they only the room with this configuration and it was occupied. They initially offered a trundle bed, but wanted us to pay extra for that. Eventually they did provide the trundle free of charge. However they only delivered the trundle at 10:30am the next day (following several follows up with the staff). This meant one of our group had to sleep on the lounge on the first night. The room itself was ok, just an older building that could do with some maintenance. You do get a great view of the beach. However it's the same view from any number of other apartments on the Gold Coast.

Absolutely horrible customer service. Don’t book here, just don’t. On check in the 3 bedroom configuration was not what was booked and confirmed. Was told, you can’t book a particular room set up. Despite it being on their website, confirming by a phone call and adding it to the booking request notes as advised by their staff. I had to argue and pressure staff who initially didn’t care to try and get any result. I finally got them to agree to a free trundle bed, after they tried twice to make me pay for it and despite the error being theirs. And the check in person having to ring the manager to get approval. Then they never bothered to honour their promise and didn’t bring a trundle bed to the apartment. No one at reception to follow up with when we got back to the room later that day. So one of our party slept on the couch as a result. When I went to discuss what went wrong the next morning, the exact response from the female manager was sorry it will be there today. That was the totality of her response. Care factor was so close to zero, it wasn’t funny. Again had to push to get a time that we could expect to get the trundle, which did finally arrive around 10:30am on the second day. Room itself was actually ok with a decent view of the ocean but it could do with some of the old tired furniture replaced and some general maintenance. Whoever owns this complex should get rid of the current managers as they are given your complex a bad name with travellers with shockingly poor customer service and don’t care attitude. Just not worth taking the risk to book here, no one I know will be.

The only 2 great things about this report, appartments. Is the location in broadbeach, and beach. The rooms are dirty, the appartment didn't have tolilet paper, the dishers were dirty and floors looked like it hadn't been cleaned for years. The noise of the persin upstairs wake a 6yrs boy after wearing himself at the pool, beach and locals parks..

5 of us stayed in a three bedroom apartment...we were provided with 1 and a quarter toilet rolls for each bathroom for a 3 day stay...we had to provide our own after that....the apartment was dirty and outdated...none of the screen door or sliding doors slided without a good bit of effort....stains on cushions...dirty kitchen...slight smell of urine in bunk bed bedroom...overall would not stay again ...very disappointed

Booked for 3 nights 3 bedroom apartment - Apartment was not clean - I cleaned it on arrival as a gesture of goodwill given covid has made staff hard to get and maintain. I went out and purchased cleaning spray etc and cleaned. I was happy to do that until I discovered fridge did not work and the sink leaked. When addressing the next morning with management I was given no refund option and was told that I could “get out and go and find somewhere else to stay” . Given we were attending a family wedding in the hinterland, this was not physically possible on the morning of the wedding. I was begrudgingly (after continually being told to listen to her… and another guest arrived to check in and witnessed the exchange), given a $100 discount on a $920 bill and told nothing could be fixed on the weekend. All I heard is how much it costs her to use the third party booking site that I booked through. We all left Sunday instead of Monday as we could not stay without fridge or sink. I now understand why she was not concerned about me leaving a bad review as she flagged my booking as cancelled on the website I booked through - this prevents me from leaving a review. Booking was not cancelled!!! On leaving Sunday, I was told she had reconsidered, she was wrong and would refund me one night…Hasn’t happened - I have waited more than 2 weeks… again giving the benefit of the doubt- more fool me. DO NOT STAY HERE - DO NOT TRUST THE MANAGEMENT. I have photos of the state of cleanliness or lack thereof, the water flowing under the sink and the temperature in the non working fridge which was warmer than the apartment. I am very happy to share these! Worse than the state of the apartment is the tactic used to prevent a bad review being written and the blatant lie on departure which was obviously intended to make me wait 2 weeks and perhaps not leave a review… who knows but reviews I will leave - everywhere I can! I have never experienced a worse attitude or such dismissive and false customer service. I have contacted the booking.com and will work with them on the false cancellation and the provision of proof of the entire process.

Stayed in Apartment 34 at La Grande 23/1/22 - 30/1/22. In one word “filthy!” • living room blinds were absolutely caked in dirt • The toilet sanitary seal is clearly for decoration as there was still urine stains on the lid upon arrival. • The stainless steel bench top was covered in rust. • The tiled floor throughout was covered in grime and the carpet, stained and un vacuumed. • The vanity basin taps were covered in green grime. Numerous phone calls and messages were made to management, with assurances made that they would clean the apartment immediately…. Never happened! On top of this, the internet stopped working on the second day and despite more phone calls to management..nothing. The apartments are old and dated which would be fine, if they were clean. Not sure whether they have professional cleaners come in and do the job or whether they do it in-house. Either way, sack them and get new ones ! Do not recommend, and will not be staying again.

3 bedroom unit with ocean views. 15 minutes to Pacific Fair Mall. Beach across the road. Fabulous!

Three stars isn’t a bad review… We absolutely loved staying at Le grande, and would come back in a heartbeat. We particularly loved the late eighties retro décor in our huge ocean side apartment, and went to sleep listening to the sounds of the ocean everyday. Everyone who worked there was super friendly, particularly Helen. However, there are quite a few safety issues that need to be addressed especially if you have young children… We were on the 6th floor and (1)There was no safety glass in the windows (2)There were no flyscreens, so a million bugs would come in at night, riding on the super slow fans AND this meant a bloody huge drop out the window - terrifying for anyone with small children. Like I said, loved the late eighties retro vibe as I’m sure everything other than the oven and tv had not been updated since 1989. This included the microwave ( I swear my mum had the same one in the eighties ) and the lamps in the apartment. They were so old you had to push a bar at the top for them to work (cute), but they all flickered and sparked at the plug. This also included a power-board that had seen better days, in the lounge room which sparked when you touched any of the plugs. Again, total nightmare if you have small people running around and getting into everything. Another thing to mention was the lack of wifi. The receptionist apologised and explained that there was a problem with the internet and it would be fixed in a few days. We weren’t that bothered, we had the ocean outside and a lovely pool and a gym as part of the complex. Honestly, you shouldn’t be worried about staring at a device in a place like this, just enjoy it! This was a really lovely apartment, just stuck in a rather quaint, late eighties time-warp.

Location and apartment size is great but downside is the place incredibly dirty. There was nothing clean in this apartment even with hair all over the blankets and thick dust everywhere. Pool wasn't clean either.

Booked through Agoda and less than 24hrs before check in, was informed by Agoda that Le Grande Apartments had cancelled our booking. Extremely disappointed that the cancellation was at such short notice. This left us with no time to make alternative arrangements given that it was school holidays and a long weekend.