4/5 Ashley C. 2 years ago on Google
Had
my
engagement
ring
and
wedding
band
sent
away
to
be
soldered.
Hadn’t
heard
anything
in
2
weeks
so
popped
in
to
ask
an
ETA
and
advised
they
would
be
ready
early
the
following
week.
Come
late
this
week
I
hadn’t
heard
anything,
tried
phoning
the
store
and
was
being
sent
straight
to
message
bank.
Called
multiple
times,
left
a
message
and
no
response.
I
jumped
online
and
spoke
with
a
team
member
on
web
chat
who
advised
the
store
was
closed
for
renovations
and
wouldn’t
open
for
another
week.
I
got
quite
upset
that
I
hadn’t
been
informed
of
this
when
I
was
in
store
over
the
weekend.
Especially
now
that
it
had
been
almost
3
weeks
since
handing
in
my
rings.
The
web
chat
team
member
Regina
was
amazing
and
urgently
passed
on
my
details
to
the
Regional
Manager
(who’s
name
escapes
me….
Whoops!)
to
see
what
they
could
do
to
help.
Within
3
hours
the
regional
manager
phoned
me
and
advised
he
had
found
my
rings
and
had
them
in
his
hands
and
offered
to
deliver
them
personally
to
another
store
of
my
choosing
tonight
to
collect
over
the
weekend.
He
apologised
for
the
lack
of
correspondence
and
the
delay.
To
be
honest,
I
was
doubtful
that
anything
further
would
happen
after
the
web
chat
-
purely
that
Michael
Hill
is
such
a
large
‘corporate’
company.
I
am
just
so
impressed
with
the
above
and
beyond
level
of
customer
service
provided
by
the
web
chat
agent
AND
mostly
the
Regional
Manager.
It’s
so
wonderful
to
know
that
people
are
still
caring
about
you
after
the
point
of
sale!
HUGE
Thankyou
to
Regina
from
the
web
chat
team
and
the
Regional
Manager
(whose
name
I
wish
I
could
remember).
I’m
so
happy
to
be
getting
my
rings
back
and
being
able
to
wear
them
for
the
first
time
since
getting
married.
