Staff are incredibly rude and unprofessional, especially the 'property manager' Kat. The apartments are dirty, they have no regard for tenants and will take you for a fool. The mouldiest place I've ever lived, you will get sick in this building, it's a health hazard and should be shut down. I think the RTA is kept afloat by all the court cases against this company, happy rentals people.

My overall stay was not terrible at the Chancellor apartments. This is despite the air conditioning being broken in the the gym rendering it unusable as it was like a sauna. This is despite the dishwasher in my room breaking halfway through my two week stay. What has motivated me to write this less than glowing review is the call I received from reception at 10.01 am as I was literally at the door to exit to check out. Reception was calling to remind me that I needed to check out at 10.00 am. I found this extremely rude and quite frankly poor customer service. I have spent alot of money here for my two weeks accomodation and have not complained about the lack of a gym or dishwasher- two features that were factors in me choosing to stay in this property over an airbnb place by the beach. I was in the process of leaving my room when I was informed by reception I needed to get out. I think giving customers at least more than a minute past the checkout time to start hassling them to "move on" is not an unreasonable expectation, particularly when the property can't uphold their end of the bargain by delivering an advertised product. A very irritating and unnecessary start to my otherwise pleasant morning!

The rooms are clean and comfortable. The lobby has a strange feeling to it though. Feels like walking into an RSL Club rather than hotel/apartment. Hard to describe. The hallway to elevator also has strange feel to it as well. Kinda spooky 🤔. But rooms are nice 😁. It is walking distance to shops so that is very handy.

Had the best stay at this place! The rooms were spotless, staff were super friendly and happy to help with any request we had. Nothing seemed to be too difficult for them, best service I have received in a long time! Will definitely be back!!

Immaculately clean apartments. Terrific central location to everything. The requests that we submitted were honour above expectation, Very professional and helpful staff. Always friendly and go out of their way to help. Have never had a poor experience here, my home away from home 😁

Handy location to the university and the room had a lot of facilities. Lovely outlook to the pool area. Staff were very helpful and friendly. It is a bit run down and the bathroom smells strongly of mould. Some of the maintenance issues make you wonder what happened and what's the story behind them...

Immaculately clean apartments and had everything included for a pleasant stay. the apartments were very generous in size. We were really pleased with what the apartments had to offer and will be visiting again in the near future

excellent service and great location. i have stayed here when attending a conference in Bond University and the service here was exceptional. the front desk staff were very accommodating on my request and gave detailed assistance to answer my questions in regards to the area and the University. the room was clean and spacious, i cant ask for more in for a hotel room.

Always love staying here when I’m in the area. The apartments are beautiful, spacious and have everything you need. Great location.

Stayed here recently to visit my son who is studying at Bond University. The hotel room was a good size, clean and had all the facilities required for a comfortable and enjoyable stay. Great location, super close to the Bond campus. Staff were very helpful in providing information and maps of how to access the campus from the hotel. Will definitely be staying here again upon my next visit to the Gold Coast!

I find it to be centrally located near Robina.

I wouldn't stay here again unless i needed to go to the Uni. The room was very worn, the chairs were peeling (the colour off the leather) and not a small amount. The couch had collapsed in the centre. The King bed was 2 very cheap king single mattresses pushed together. You could feel every spring. You were expected to empty your own bin or pay extra for room cleaning. All in all, avoid if possible.

What fantastic rooms. Location is great. Staff at reception are friendly and helpful