3/5 Célia B. 1 year ago on Google
Hello,
We
stayed
at
your
hotel,
the
Ramada
by
Wyndham
Princess
Paramaribo
from
January
14th
to
15th
2022.
I
am
sending
you
this
email
to
let
you
know
our
dissatisfaction.
First
of
all,
we
did
a
reservation
for
3
people.
On
January
12,
we
informed
you
that
we
would
be
only
two.
The,
you
replied
us
that
"Hereby
we
would
like
to
inform
you
that
you
have
to
modify
the
reservation
on
the
booking.com
website".
When
we
asked
you
how
to
modify
the
reservation,
you
only
gave
us
an
answer
regarding
the
check-in
(passport).
When
we
arrived
on
the
hotel,
we
were
told
that
we
couldn't
change
the
reservation
because
the
amount
had
already
been
debited
at
the
time
of
booking,
so
in
December.
After
checking,
it
wasn't
the
case.
For
having
already
booked
rooms
via
Booking,
we
know
that
it's
possible
for
the
establishment
to
cancel
a
reservation
for
3
people
so
that
they
can
make
a
new
reservation
for
only
2
people.
Indeed,
this
is
what
the
establishment
where
we
had
booked
from
12
to
14
January
2022
did.
This
option
wasn't
offered
to
us
and
was
a
first
point
of
disappointment
upon
our
arrival.
Then,
we
had
booked
in
your
establishment
largely
for
the
rooftoop
with
restaurant
and
bar.
When
we
dropped
off
our
luggage
on
January
14,
2022,
we
told
us
that
the
rooftoop
was
reserved
for
the
evening
of
the
14th
but
that
it
would
be
possible
to
access
to
the
restaurant.
When
we
returned
from
a
toursitic
attraction
at
8:30pm,
the
rooftop
was
completely
inaccessible
due
to
a
private
party.
At
10pm,
it
was
still
inaccessible.
We
couldn't
even
get
access
one
end
of
the
rooftop.
We
had
to
go
to
the
Torarica
hotel
across
the
street
to
eat.
Considering
the
quality
of
services
you
advertise
and
the
high
prices,
we
are
more
than
disappointed
with
our
experience.
It
is
more
than
disappointing
and
especially
dishonest
to
privatize
the
whole
rooftop
of
the
hotel,
the
restaurant
and
the
bar
without
informing
the
customers
and
by
charging
a
room
at
the
usual
price.
It's
also
shameful
to
have
to
eat
at
the
hotel
across
the
street,
considering
the
price
of
the
room
.
We
were
also
disappointed
with
the
comfort
of
the
room,
including
the
poor
quality
of
the
television
with
a
blurry
and
sizzling
image.
In
addition,
the
room
wasn't
equipped
with
an
international
adapter,
so
we
weren't
able
to
recharge
our
electronic
devices.
When
we
left,
we
spoke
to
the
staff
about
all
of
these
issues,
especially
concerning
the
rooftop.
They
told
us
that
they
had
been
informed
of
the
private
party
the
same
day.
We
are
sincerely
disappointed
with
our
experience
in
your
establishment.
We
had
chosen
your
establishment
in
large
part
for
its
rooftop
and
we
couldn't
have
access
to
it.
The
advertised
prices
and
the
expected
services
aren't
in
accordance
with
what
you
propose.
We
are
surprised
by
the
rather
favorable
reviews
you
have
on
Booking,
and
we
find
that
they
don't
reflect
the
service
finally
proposed.
Therefore,
we
request
a
commercial
gesture
from
you,
namely
a
compensation
for
part
of
our
reservation.
We
look
forward
to
hearing
from
you,
Yours
sincerely,
Célia
BOCQUET
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