1/5 N 3 months ago on Google • 1 review New
This
is
by
far
the
worst
clinic
I
have
ever
been
to.
The
staff
are
extremely
rude
and
disrespectful
to
patients.
On
a
recent
visit,
the
lone
staff
member,
a
South
Asian
female
who
declined
to
identify
her
name,
refused
to
register
me
as
a
walk-in
patient.
When
I
told
her
that
I
had
a
cough,
she
said
that
I
would
need
to
come
back
with
a
negative
Covid
test.
I
expressed
disappointment
since
I
had
been
waiting
before
the
clinic
opened
and
this
rule
was
not
advertised
by
the
clinic,
but
I
agreed
to
do
so.
She
initially
agreed
to
register
me
for
a
walk-in
appointment
with
the
doctor
for
later
in
the
same
morning
if
I
came
back
with
a
negative
Covid
test.
She
then
refused
to
even
register
me
at
all
by
claiming
I
had
an
“attitude,”
which
was
completely
false.
I
did
not
engage
in
any
disrespectful
behaviour
other
than
to
express
general
disappointment
in
a
professional
manner.
When
I
asked
her
what
the
“attitude”
was,
she
said
I
shrugged
my
shoulders
and
moved
my
care
card
toward
her,
which
absolutely
made
no
sense.
She
said
that
she
was
doing
me
a
“favour”
anyways
by
initially
agreeing
to
register
me
and
she
didn’t
need
to
do
so.
She
loudly
and
rudely
demanded
that
I
leave
the
clinic
in
front
of
other
waiting
patients.
She
kept
saying
that
I
ruined
her
day
and
a
bunch
of
other
nonsense.
She
said
that
Wellhealth
is
a
private
clinic
and
can
choose
to
serve
whatever
patient
it
would
like.
When
I
asked
her
name
so
I
could
file
a
complaint
about
her
conduct,
she
refused
to
identify
herself
and
threatened
to
call
the
police
if
I
did
not
leave.
For
what
crime,
I
don’t
know.
To
de-escalate
the
situation
and
as
she
maintained
her
refusal
to
register
me,
I
left
the
clinic.
Clearly,
this
was
a
very
angry
and
bitter
person
in
her
own
personal
life
and
was
taking
it
out
on
a
patient,
which
is
completely
unprofessional.
I’ve
never
experienced
such
obnoxiously
rude
behaviour.
She
has
no
business
working
in
a
public
facing
role
in
a
clinic
that
serves
vulnerable
patients.
Although
it
never
personally
happened
to
me
before,
I
have
directly
witnessed,
on
numerous
occasions,
this
staff
member
and
the
other
staff
repeatedly
engage
in
extremely
rude,
disrespectful,
racist,
and
harmful
behaviour
towards
patients.
Shame
on
Wellhealth
for
allowing
such
staff
members
to
continue
abuse
patients,
despite
the
numerous
negative
reviews,
and
use
the
limited
power
they
have
to
harm
and
deny
essential
medical
services
to
patients.
Unreasonably
refusing
medical
services
at
a
time
when
healthcare
is
so
hard
to
obtain
is
completely
unacceptable
and
should
not
be
tolerated
by
Wellhealth
operated
clinics.
I
intend
to
ensure
that
this
staff
member
is
held
accountable
for
her
behaviour
by
pursuing
all
complaint
avenues.
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